Aura HD Long presses barely work in 3.15 - Page 2

sparklemotion · 05-12-2015, 10:19 PM

Quote:

Originally Posted by MacEachaidh

Believe me, I though of it! ;-) I just want the thing to work, and if playing along gives me the most recovery options (the chance to get the hardware replaced if that's what it really turns out to be), then I figure it's worth keeping that possibility open.

Kobo CC wanted me to try 3.15 again, both to see if a re-install would solve the problem ("yes, I know you've already done it twice, but it can't hurt to try it just one more time, eh?") and because the Kobo Desktop only allows you to recover the most recent firmware version. I was told that sideloading another version of the firmware was absolutely *not* endorsed nor supported by Kobo, and would void the warranty they were willing to extend me.

Besides, since Kobo had reproduced the problem, it's worth letting them escalate it. They might actually find something they can fix.

I see. Good luck with it.

Hopefully they sort it out.

Canuck_in_Japan · 05-12-2015, 11:48 PM

Single finger slide works fine for me. Long press seems to work fine for me but I wish it was a lot snappier.

Uschiekid · 05-13-2015, 02:10 PM

i have a kobo glo (non hd) and *sometimes* have this issue with dictionary lookup.

For example, the other day when trying to look up a word (maybe third or fourth line from the top, second or third word on the line,...definitely not the last word of the first paragraph that davidfor mentioned), no matter how long or short i held it, it always immediately flashed, then would underline, then when i released my finger, it would turn to the previous page ( which a tap should do in that location). It did this 100% of the times i attempted, which I'm guessing was about 20. In between i also tried a word lower on the page, which worked fine. i ended up giving up looking up the word, as i was too lazy to memorise the spelling and enter it manually.

I'm on 3.15, it was an epub from the library ( so drmed).
only had issues with words at the edge of the screen before this firmware, thought it strange as it was definitely not an issue of missing the word with my touch, as the word did get underlined.

Note: I wouldn't be able to reproduce that instance, and its' the only one which I remember the details clearly as I have since "returned" the eBook and it's not on my device.

Nick Payne · 05-30-2015, 02:16 AM

I'm seeing the same problem as the OP on my Aura HD with 3.15. A long press on a word to bring up the dictionary only works about one third of the time, and if I take my finger off it gets interpreted as a tap and results in a page turn unless the word was in the centre of the page, in which case the top and bottom menus appear.

Didn't have this problem with any previous version of firmware. FWIW, the model number on my Aura HD is N204B.

WLo · 05-30-2015, 04:45 AM

I can also confirm this problem with 3.15. Long presses barely work and are mostly interpreted as a page turn. After flipping back to the last page a second long press functions OK.
Left side slider light adjustment is delayed (several seconds) or not responding at all.
Didn't happen with previous FW versions.
Aura HD version N204B

Corpsegoddess · 05-30-2015, 09:54 PM

Same problem with Kobo Aura for me. Interprets the long press as a page turn; the second time I long press, it usually gets it right.

dordale · 05-30-2015, 11:48 PM

I feel very lucky--I'm running 3.15 on my Aura HD and don't have any problems at all with long pressing or swiping up/down for brightness.

InTheAlps · 06-12-2015, 03:58 PM

Quote:

Originally Posted by MacEachaidh

I'm assuming others have seen this too? The long press -- for instance, in the Library to bring up the context menu to manage a book, or in the book itself to add a highlight or notation -- rarely works for me under 3.15. And when I release the press, the reader normally interprets the whole thing as a single tap, and turns the page in whichever direction. (In the Library, usually that, or else it sometimes opens the book.) So annoying.

Exactly the same issue for me (Kobo Aura HD).

Toooo bad, because I'm french, and I'm reading exclusively in english on my ebook to improve my english level... so I need to translate words very often.

Now, instead of proposing me a translation, my Kobo goes back to the previous page, of switch to the next (thinking may be i'm a slow reader).

I can ensure you that this issue is reproducible, and reproduced a lot indeed.

I'm currently ot 60% of the 2nd book of "a song of ice and fire", so it will be a long way juggling with these aleas...

@MacEachaidh Thank you ! I'm glad I'm not alone

JSWolf · 06-12-2015, 04:08 PM

I'm running 3.15.0 on my H2O. It seems to work for me.

I'm not sure if I should install 3.16.0 or not.

dordale · 06-12-2015, 05:58 PM

Quote:

Originally Posted by JSWolf

I'm running 3.15.0 on my H2O. It seems to work for me.

I'm not sure if I should install 3.16.0 or not.

3.15 is the latest version firmware for the H2O. 3.16 was only released for the GloHD and the Touch.

JSWolf · 06-13-2015, 03:22 AM

Quote:

Originally Posted by dordale

3.15 is the latest version firmware for the H2O. 3.16 was only released for the GloHD and the Touch.

Officially 3.16.0 is not for the H2O, but it can be installed by using the Mark 4 version, extracting KoboRoot.tpz and using that to update to 3.16.0.

Maida · 06-13-2015, 05:46 AM

I was facing the same problem on Aura H2O running 3.15 which made me return to 3.12.1. I'm wondering if the problem persists in 3.16.
However I think it would have been better to double click a word for the dictionary to open instead of the long press feature, since you never know how long the word should stay pressed.
I'm wondering if there isn't any possibility to patch and replace long presses with double clicks?

MacEachaidh · 06-14-2015, 03:12 AM

Quote:

Originally Posted by InTheAlps

Exactly the same issue for me (Kobo Aura HD).

Toooo bad, because I'm french, and I'm reading exclusively in english on my ebook to improve my english level... so I need to translate words very often.

Now, instead of proposing me a translation, my Kobo goes back to the previous page, of switch to the next (thinking may be i'm a slow reader).

I can ensure you that this issue is reproducible, and reproduced a lot indeed.

I'm currently ot 60% of the 2nd book of "a song of ice and fire", so it will be a long way juggling with these aleas...

@MacEachaidh Thank you ! I'm glad I'm not alone

Hi IntheAlps,
In a sense, I'm sorry to read this. I can understand how very frustrating it is.

So, I wonder what the factor is, that some people see this problem, but most (apparently) don't?

User error? Possible, but I don't see how.

Corrupted firmware? At Kobo's insistence, I've done full factory resets and let the software upgrade through the Desktop three times now, and each time the issue has returned. And as I've previously posted, Kobo CS acknowledged they could reproduce the issue on one of their reference devices.

Variation of components? I wonder about this, whether it's due to a variation of components within the one model from different suppliers. I asked Kobo about this, and they took it seriously, and said they'd investigate -- but I've never heard back on it.

Kobo says they will replace the device, even though it's now no longer under warranty. But they did say that if the replacement also has this problem, I'm on my own -- so it's not a great solution. (Heck, it's not a solution at all.)

Maybe, if there's a new revision of firmware on its way (I note that 3.16 is not for the Aura HD), that might resolve the problem? Who can say? That's why I was hoping Kobo might be able to identify the issue in time to be included in the current development cycle.

Any suggestions, anyone?

cramoisi · 06-14-2015, 03:33 AM

@JSWolf : I did it, and I’m happy. No more hyphenation problems in french, epub pages turn faster...

@ InTheAlps & @Maida. I was facing the same problem, it’s not broken but there is a timing to catch (not too long, not too short). Now I’m used to it and won’t revert back to 3.13 considering the avantages of 3.15 - .16

InTheAlps · 06-15-2015, 04:13 AM

OK, some news :

I've made some tests with a friend having the same Aura HD (N204B, firmware 3.15) : He doesn't have any problem on his Aura.

On mine, the problem is reproducible :
- If a do a long press just after having turned a page, it works well. I access the dictionary with the definition of the word i've selected.
- If a do the same long press, on the same word, more than 5s after having turned a page, the long press is interpreted as a standard press.

Thanks to this forum, i've managed to revert to 3.11, and I've go back to standard behavior.

05-13-2015, 02:10 PM	#18
Uschiekid Tenrec Posts: 724 Karma: 1076988 Join Date: Oct 2012 Device: Kobo Aura One, Kobo Glo	i have a kobo glo (non hd) and sometimes have this issue with dictionary lookup. For example, the other day when trying to look up a word (maybe third or fourth line from the top, second or third word on the line,...definitely not the last word of the first paragraph that davidfor mentioned), no matter how long or short i held it, it always immediately flashed, then would underline, then when i released my finger, it would turn to the previous page ( which a tap should do in that location). It did this 100% of the times i attempted, which I'm guessing was about 20. In between i also tried a word lower on the page, which worked fine. i ended up giving up looking up the word, as i was too lazy to memorise the spelling and enter it manually. I'm on 3.15, it was an epub from the library ( so drmed). only had issues with words at the edge of the screen before this firmware, thought it strange as it was definitely not an issue of missing the word with my touch, as the word did get underlined. Note: I wouldn't be able to reproduce that instance, and its' the only one which I remember the details clearly as I have since "returned" the eBook and it's not on my device. Last edited by Uschiekid; 05-13-2015 at 02:13 PM.

05-30-2015, 02:16 AM	#19
Nick Payne Connoisseur Posts: 90 Karma: 39898 Join Date: Jul 2013 Location: Canberra, Australia Device: Kobo Clara HD, Kobo Libra H2O	I'm seeing the same problem as the OP on my Aura HD with 3.15. A long press on a word to bring up the dictionary only works about one third of the time, and if I take my finger off it gets interpreted as a tap and results in a page turn unless the word was in the centre of the page, in which case the top and bottom menus appear. Didn't have this problem with any previous version of firmware. FWIW, the model number on my Aura HD is N204B. Last edited by Nick Payne; 05-30-2015 at 02:25 AM.

06-14-2015, 03:33 AM	#29
cramoisi Librarian Posts: 346 Karma: 72225 Join Date: Apr 2015 Location: Liège - Belgium Device: kobo gloHD - KA1	@JSWolf : I did it, and I’m happy. No more hyphenation problems in french, epub pages turn faster... @ InTheAlps & @Maida. I was facing the same problem, it’s not broken but there is a timing to catch (not too long, not too short). Now I’m used to it and won’t revert back to 3.13 considering the avantages of 3.15 - .16 Last edited by cramoisi; 06-14-2015 at 03:37 AM.

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05-12-2015, 11:48 PM	#17
Canuck_in_Japan Wizard Posts: 1,476 Karma: 14328611 Join Date: May 2009 Location: Tokyo, Japan Device: Aura, Aura H2O, Kindle PW3	Single finger slide works fine for me. Long press seems to work fine for me but I wish it was a lot snappier.

05-30-2015, 04:45 AM	#20
WLo Junior Member Posts: 4 Karma: 10 Join Date: May 2015 Device: Aura HD	I can also confirm this problem with 3.15. Long presses barely work and are mostly interpreted as a page turn. After flipping back to the last page a second long press functions OK. Left side slider light adjustment is delayed (several seconds) or not responding at all. Didn't happen with previous FW versions. Aura HD version N204B

05-30-2015, 09:54 PM	#21
Corpsegoddess Groupie Posts: 190 Karma: 168826 Join Date: Jul 2011 Location: Vancouver, BC Device: Kobo Aura One	Same problem with Kobo Aura for me. Interprets the long press as a page turn; the second time I long press, it usually gets it right.

05-30-2015, 11:48 PM	#22
dordale Wizard Posts: 1,731 Karma: 3472866 Join Date: Apr 2008 Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma	I feel very lucky--I'm running 3.15 on my Aura HD and don't have any problems at all with long pressing or swiping up/down for brightness.

06-12-2015, 04:08 PM	#24
JSWolf Resident Curmudgeon Posts: 79,792 Karma: 146391129 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I'm running 3.15.0 on my H2O. It seems to work for me. I'm not sure if I should install 3.16.0 or not.

06-13-2015, 05:46 AM	#27
Maida Enthusiast Posts: 45 Karma: 10 Join Date: Apr 2010 Location: Germany Device: Kobo Aura H2O, Kobo Aura, Kobo Glo HD	I was facing the same problem on Aura H2O running 3.15 which made me return to 3.12.1. I'm wondering if the problem persists in 3.16. However I think it would have been better to double click a word for the dictionary to open instead of the long press feature, since you never know how long the word should stay pressed. I'm wondering if there isn't any possibility to patch and replace long presses with double clicks?

06-15-2015, 04:13 AM	#30
InTheAlps Junior Member Posts: 2 Karma: 10 Join Date: Jun 2015 Device: Kobo Aura HD	OK, some news : I've made some tests with a friend having the same Aura HD (N204B, firmware 3.15) : He doesn't have any problem on his Aura. On mine, the problem is reproducible : - If a do a long press just after having turned a page, it works well. I access the dictionary with the definition of the word i've selected. - If a do the same long press, on the same word, more than 5s after having turned a page, the long press is interpreted as a standard press. Thanks to this forum, i've managed to revert to 3.11, and I've go back to standard behavior.

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