Dead on Arrival - Page 2

Sweetpea · 03-31-2015, 02:40 AM

*knocks on wood*

Never happened to me yet.

Soldim · 03-31-2015, 03:48 AM

Happened to the last iPhone my wife bought. she even had a hard time getting it exchanged because, as she was told 'Apple has such a great quality control that it is impossible the phone doesn't work'.

harriska2 · 03-31-2015, 09:00 AM

I usually simply get the wrong item shipped. I'm a big orderer and get lots of electronics. I have 7 hard drives in my computer some of which are 3-4 years old. I've ordered motherboards and other items, no problems *knock on wood*. I buy my iPads used on craigslist - 6 of them so far. Never a problem.

dublincheri · 03-31-2015, 10:35 AM

I have bought loads of devices and most have arrived working perfectly. Never a problem with any ereader / tablet / pocket PC / phone / music player / Windows PC or laptop.

The reason I had to answer yes was a Macbook Air. In all fairness as soon as I rang they organised a replacement, but as a custom configured one it was an extra two weeks until it arrived from China.

VeggieCat · 03-31-2015, 11:47 AM

I've never had an issue, thank goodness.

rem736 · 04-01-2015, 02:53 PM

Quote:

Originally Posted by eschwartz

All the more so, then, that people overwhelmingly reported they never had such an issue.

but the proportion of bad to good is extremely high due to non-response from those who have never experienced a problem. if around 10% arrive DOA, there is a MAJOR problem with manufacturing. this number should be way below 1%, given our standards.

mrscoach · 04-01-2015, 04:48 PM

The number of problems I have had is greater than 1%, but not really that bad. Just the one DOA, and one that an update bricked. But since I can't count 100 devices I've bought I can't say it is 1%. Just because I answered it happened once or twice doesn't mean things weren't fine a lot of other times.

cromag · 04-01-2015, 08:47 PM

I chose "Nope" because the number of DOA (or even "partly DOA") items is very, very low.

I've bought 12 (maybe 13 or 14?) computers since 1981. The only "dead" one was a Commodore 64 in 1981. The replacement was fine. Two years ago I bought a refurbished laptop from Newegg that had only one defect -- the wifi didn't work. Newegg's "customer service" was as bad as Kobo's -- that laptop made two round trips across the US, and was about to make a third when a service rep was able to intercept it. Add in printers, scanners, monitors, etc., and I've been very happy (or lucky).

I have a few ereaders and Android tablets -- not one problem with any of them.

theducks · 04-01-2015, 09:23 PM

Quote:

Originally Posted by mrscoach

The number of problems I have had is greater than 1%, but not really that bad. Just the one DOA, and one that an update bricked. But since I can't count 100 devices I've bought I can't say it is 1%. Just because I answered it happened once or twice doesn't mean things weren't fine a lot of other times.

1% (fallout) is a Manufacturer NTE target (and that is pretty sloppy for something not dirt cheap, bottom end price point)

mrscoach · 04-01-2015, 09:36 PM

I was saying that if the number of non defective products were taken into account from those that choose to answer 'yes' the percentage would probably BE closer to 1%, especially if the numbers from all the no's were considered, too.

BWinmill · 04-01-2015, 10:18 PM

Quote:

Originally Posted by mrscoach

I was saying that if the number of non defective products were taken into account from those that choose to answer 'yes' the percentage would probably BE closer to 1%, especially if the numbers from all the no's were considered, too.

Or say that the average person has bought 10 computer-like products. 1 in 10 of those people, on average, would get a defective product at some point. So the poll results don't seem completely out of line.

mrscoach · 04-02-2015, 09:19 AM

I was responding to rem, who seemed to be equating or poll numbers to product numbers. It is not out of line to the number of people who have had a defective product, but you cannot extrapolate that 10% of products were defective. The manufacturers wanting a 1% rate is completely different. If 10 people bought 10 products and only one had a defective item then both 10% and 1% are true, since they would be about different things.

ApK · 04-02-2015, 09:32 AM

I tend to try very cheap stuff I find on ebay, like cables and adapters and such, and now and then one of those would be DOA. But I can't recall having anything like an ereader, or any device that would have been worth the cost of returning, be truly DOA.

rem736 · 04-02-2015, 11:40 AM

Quote:

Originally Posted by mrscoach

I was responding to rem, who seemed to be equating or poll numbers to product numbers. It is not out of line to the number of people who have had a defective product, but you cannot extrapolate that 10% of products were defective. The manufacturers wanting a 1% rate is completely different. If 10 people bought 10 products and only one had a defective item then both 10% and 1% are true, since they would be about different things.

i agree with this completely. i was answering on an industry level whereas this poll seems to be trying to track individual experiences. however, numbers in aggregate should add up to the total and this poll doesn't reflect that.

LadyKate · 04-05-2015, 12:25 PM

My experience was not a doa on my first tablet but making the error of buying one from ebay the ended up with the android os in chinese that I never got the network to function on. Thank goodness I was able to sideload an ereader program onto it to make it useful.

It was a bad case of going cheap and getting cheap. The bloody tablet broke when dropped. I have dropped my samsung a few times and it is none the worse. That cheap one's screen shattered lol.

View Poll Results: How many of us have bought an ereader or another computer and it was dead or arrival
Nope, fortunately	99	91.67%
Unfortunately it has happened.	9	8.33%
Voters: 108. You may not vote on this poll

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
New arrival	Paule26	Introduce Yourself	5	01-16-2012 07:02 AM
Steve Jobs Calls 7-Inch Tablets 'Dead on Arrival', Says 10-Inches Minimum	Sonist	News	156	11-02-2010 08:25 PM
Classic Tough luck: nook Wi-Fi received abroad, Wi-Fi dead on arrival	curio	Barnes & Noble NOOK	15	07-07-2010 05:33 PM
My Kindle DX arrival	rfog	Amazon Kindle	39	06-24-2009 02:57 PM
Dead On Arrival???	jboardman	iRex	6	03-30-2009 11:01 AM

03-31-2015, 02:40 AM	#16
Sweetpea Grand Sorcerer Posts: 9,707 Karma: 32763414 Join Date: Dec 2008 Location: Krewerd Device: Pocketbook Inkpad 4 Color; Samsung Galaxy Tab S6	knocks on wood Never happened to me yet.

03-31-2015, 03:48 AM	#17
Soldim Not so important Posts: 1,064 Karma: 10181343 Join Date: Mar 2010 Location: Zurich Device: Sony PRS-505, Kindle 4, iPad, Kobo Glo 4	Happened to the last iPhone my wife bought. she even had a hard time getting it exchanged because, as she was told 'Apple has such a great quality control that it is impossible the phone doesn't work'.

03-31-2015, 09:00 AM	#18
harriska2 Addict Posts: 272 Karma: 8000000 Join Date: Oct 2010 Location: Corvallis, OR Device: Kindle PW2, iPad Pro	I usually simply get the wrong item shipped. I'm a big orderer and get lots of electronics. I have 7 hard drives in my computer some of which are 3-4 years old. I've ordered motherboards and other items, no problems knock on wood. I buy my iPads used on craigslist - 6 of them so far. Never a problem.

03-31-2015, 10:35 AM	#19
dublincheri Zealot Posts: 121 Karma: 3000000 Join Date: Feb 2013 Location: New England (for now) Device: Kindle Oasis 3, Paperwhite 11, Basic 2022	I have bought loads of devices and most have arrived working perfectly. Never a problem with any ereader / tablet / pocket PC / phone / music player / Windows PC or laptop. The reason I had to answer yes was a Macbook Air. In all fairness as soon as I rang they organised a replacement, but as a custom configured one it was an extra two weeks until it arrived from China.

03-31-2015, 11:47 AM	#20
VeggieCat Bacon Enthusiast Posts: 39 Karma: 559834 Join Date: Dec 2011 Location: Southwest USA Device: Kindle Fire 10, Kindle Voyage, iPod Nano 7th gen (for audiobooks)	I've never had an issue, thank goodness.

04-01-2015, 04:48 PM	#22
mrscoach Guru Posts: 767 Karma: 4837659 Join Date: Aug 2009 Location: San Angelo Texas Device: Samsung Galaxy tab	The number of problems I have had is greater than 1%, but not really that bad. Just the one DOA, and one that an update bricked. But since I can't count 100 devices I've bought I can't say it is 1%. Just because I answered it happened once or twice doesn't mean things weren't fine a lot of other times.

04-01-2015, 08:47 PM	#23
cromag Surfin the alpha waves ~~ Posts: 26,283 Karma: 459765791 Join Date: Dec 2010 Location: New Jersey Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids	I chose "Nope" because the number of DOA (or even "partly DOA") items is very, very low. I've bought 12 (maybe 13 or 14?) computers since 1981. The only "dead" one was a Commodore 64 in 1981. The replacement was fine. Two years ago I bought a refurbished laptop from Newegg that had only one defect -- the wifi didn't work. Newegg's "customer service" was as bad as Kobo's -- that laptop made two round trips across the US, and was about to make a third when a service rep was able to intercept it. Add in printers, scanners, monitors, etc., and I've been very happy (or lucky). I have a few ereaders and Android tablets -- not one problem with any of them.

04-01-2015, 09:36 PM	#25
mrscoach Guru Posts: 767 Karma: 4837659 Join Date: Aug 2009 Location: San Angelo Texas Device: Samsung Galaxy tab	I was saying that if the number of non defective products were taken into account from those that choose to answer 'yes' the percentage would probably BE closer to 1%, especially if the numbers from all the no's were considered, too.

04-02-2015, 09:19 AM	#27
mrscoach Guru Posts: 767 Karma: 4837659 Join Date: Aug 2009 Location: San Angelo Texas Device: Samsung Galaxy tab	I was responding to rem, who seemed to be equating or poll numbers to product numbers. It is not out of line to the number of people who have had a defective product, but you cannot extrapolate that 10% of products were defective. The manufacturers wanting a 1% rate is completely different. If 10 people bought 10 products and only one had a defective item then both 10% and 1% are true, since they would be about different things.

04-02-2015, 09:32 AM	#28
ApK Award-Winning Participant Posts: 7,389 Karma: 68329346 Join Date: Feb 2010 Location: NJ, USA Device: Kindle	I tend to try very cheap stuff I find on ebay, like cables and adapters and such, and now and then one of those would be DOA. But I can't recall having anything like an ereader, or any device that would have been worth the cost of returning, be truly DOA.

Advert

Advert

04-05-2015, 12:25 PM	#30
LadyKate Fanatic Posts: 515 Karma: 1470724 Join Date: Jul 2013 Location: Quebec CA Device: android 4 (samsung tablet and asus tablet)	My experience was not a doa on my first tablet but making the error of buying one from ebay the ended up with the android os in chinese that I never got the network to function on. Thank goodness I was able to sideload an ereader program onto it to make it useful. It was a bad case of going cheap and getting cheap. The bloody tablet broke when dropped. I have dropped my samsung a few times and it is none the worse. That cheap one's screen shattered lol.