PW2 stuck updating

[antistatic]

I have another PW2 working fine and I'm happy to have this one for testing. I am seeing it as a challenge bringing it back to life.

Some insights about how to proceed? I connected it to a Windows machine and got some action, it doesn't load as a mass storage device, but definitely something is going on. I installed USBlyzer to try to sniff what is going on but something weird happened, keyboard and mouse stopped working, maybe something messed up the USB controllers.

I am suspecting my only option is to access it over serial port (I'm already building the 3.3V to 1.8V converter to use with the USB RS232), so that's what I got for now.

Any advices are welcome.

[antistatic]

Hi, I got to work again on my bricked kindle and have a couple updates and new questions.

I am following https://gist.github.com/TobiasWooldr...ca75190b9a473f to unbrick it.

I made the internal wiring for the USB adapter, I hit Enter on the computer to enter bootloader and it shows a "Recovery Menu" image but nothing on the computer side. After a while, the kindle shows the image with the tree and a person reading and does nothing more.

I am using 115200,8,N,2 Edit: I am using 115200,8,N,1

Any help is appreciated, thanks.

[guerrilla]

I'm not sure I got it right.
Are you saying that you voided your Kindle warranty rather than returning it to amazon?

[knc1]

Originally Posted by guerrilla

I'm not sure I got it right.
Are you saying that you voided your Kindle warranty rather than returning it to amazon?

Amazon will not (or at least, hasn't yet) void anyone's warranty for the actions described above.

[guerrilla]

Originally Posted by knc1

Amazon will not (or at least, hasn't yet) void anyone's warranty for the actions described above.

They're fine with you soldering the serial port?

[knc1]

Originally Posted by guerrilla

They're fine with you soldering the serial port?

They never look at a returned item, and they ship the replacement before receiving the return.

[guerrilla]

Originally Posted by knc1

They never look at a returned item, and they ship the replacement before receiving the return.

So actually he did void his kindle warranty, it's just that amazon doesn't bother to check.
Besides, the fact that they ship the replacement before receiving the return is not relavant. As they claim they will charge you the replacement's price if you fail to send the return, they could as well do the same if they cared to check the return for signs of tampering.

[knc1]

Originally Posted by guerrilla

So actually he did void his kindle warranty,

Totally unknown.
Only Amazon could say.

Originally Posted by guerrilla

it's just that amazon doesn't bother to check.

It isn't a question of 'bother' - it is a question of money.

The cost to open and/or inspect returned Kindles is more than the cost (to Amazon) of the Kindle.

Originally Posted by guerrilla

Besides, the fact that they ship the replacement before receiving the return is not relevant.

Yes it is, they do not have an opportunity to know its condition.

Originally Posted by guerrilla

As they claim they will charge you the replacement's price if you fail to send the return, they could as well do the same if they cared to check the return for signs of tampering.

Again, it is a matter of money.
Manpower, even automated manpower, is expensive.
The return goes into a big bin, which re-furbisher's bid on, by the bin.
So very unlikely to happen.

The "claim" is made to reserve their right to do so.
And the only instance I know of, was in a case of a combined owner/re-furbisher who tried to get away with hundreds of Kindles.

Plus, you can also always avoid the charge-back -
Just disable the credit card you have on file with them after the replacement is shipped.
(Which also makes the sequence of item movements relevant.)

[guerrilla]

Originally Posted by knc1

Totally unknown.
Only Amazon could say.

The warranty reads:

This limited warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, or commercial use.

I'm pretty positive that, under those terms, one should not be allowed to claim for a replacement after having pried the device open and soldered the SP.

As for the rest, I wouldn't say that replacing any kindle one sends back for any reason is cost effective for them. It's more a market penetration thing. It won't last forever (even if, as a customer, I hope it will last as long as possible).

Originally Posted by knc1

Plus, you can also always avoid the charge-back -
Just disable the credit card you have on file with them after the replacement is shipped.
(Which also makes the sequence of item movements relevant.)

Yeah ok, this would materially prevent them to charge the fee on your CC, but you would still legally owe them the amount.

[knc1]

A totally pointless exchange, it does not happen.