Frequent freezes (H2O + FW 3.12) - Page 2

PeterT · 01-15-2015, 08:45 PM

See https://www.mobileread.com/forums/sho...highlight=heat for some discussions on Kobo and Heat.

I can also say that for a long LONG time I've had issues with freezes after a tap of the screen.

arspr · 01-17-2015, 07:21 AM

Well, the freezes you are describing are not but merely little-colder-than-warm issues.

In my broken H2O (I still have it, still out-of-stock in Mediamarkt, or at least, in the Mediamarkt store by my house), when it got frozen, sleep/wake up cycle didn't worked anymore (through coversleep or through brief power button pressing), neither normal power-off (1-2 second power button action).

arspr · 02-15-2015, 11:40 AM

Well, a final update in order to close the cycle (and because of a question in my broken HD thread).

Let's say two weeks ago (I don't exactly remember), I got the H2O replacement from Mediamarkt when it got replenished...

So as a summary, the full story goes here:

My original HD got broken with no drop on my behalf.
Kobo customer service is just useless.
Nevertheless my online retailer www.redcoon.es works perfectly fine. They sent me a copy of the invoice I had lost, and even launch a return and warranty repair process with no extra cost for me. (Even the return shipment was free!!).
At the end. (one and a half month later but I was warned nevertheless), my HD was declared unrepairable and discontinued. But I just paid 10 € (the difference between HD and H2O), and they sent me a brand new H2O. (Again with free shipment!!).
Meanwhile I had bought a H2O at brick-and-mortar Mediamarkt.
This H2O also started having frequent freezings.
Again, no problem within Mediamarkt, other than H2O being out-of-stock for some weeks (Christmas season you know).
(I also want to say that I actually bought my H2O in Santander (a city in the north of Spain), and made my change in Madrid...)

As I said in another post, Kobo just doesn't deserve the retailers that sell their products...

ElWorm · 02-15-2015, 06:40 PM

I posted on here earlier that I often had problems with my H2O freezing on me and then having to put it into sleep mode and waking it to unfreeze it. For the last month or so I have not been having this problem.
This is my first touch controlled ereader, all my others have been button controlled, and I'm thinking maybe I just had not developed the proper touch technique because everything seems to be running smoothly now.

truemarine · 02-15-2015, 10:27 PM

I have similiar issues which I doubt it's related to the hardware.

JSWolf · 02-16-2015, 01:28 AM

Quote:

Originally Posted by truemarine

I have similiar issues which I doubt it's related to the hardware.

Well, it's not related to the software. I have an H20 with 3.12.0 and previously used 3.11.0 and I have not had these issues.

biteme · 02-17-2015, 06:02 AM

If it's an H20 it must be quite new. Take it/send it back.

02-15-2015, 11:40 AM	#18
arspr Dead account. Bye Posts: 587 Karma: 668244 Join Date: Mar 2011 Device: none	Well, a final update in order to close the cycle (and because of a question in my broken HD thread). Let's say two weeks ago (I don't exactly remember), I got the H2O replacement from Mediamarkt when it got replenished... So as a summary, the full story goes here: My original HD got broken with no drop on my behalf. Kobo customer service is just useless. Nevertheless my online retailer www.redcoon.es works perfectly fine. They sent me a copy of the invoice I had lost, and even launch a return and warranty repair process with no extra cost for me. (Even the return shipment was free!!). At the end. (one and a half month later but I was warned nevertheless), my HD was declared unrepairable and discontinued. But I just paid 10 € (the difference between HD and H2O), and they sent me a brand new H2O. (Again with free shipment!!). Meanwhile I had bought a H2O at brick-and-mortar Mediamarkt. This H2O also started having frequent freezings. Again, no problem within Mediamarkt, other than H2O being out-of-stock for some weeks (Christmas season you know). (I also want to say that I actually bought my H2O in Santander (a city in the north of Spain), and made my change in Madrid...) As I said in another post, Kobo just doesn't deserve the retailers that sell their products...

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01-15-2015, 08:45 PM	#16
PeterT Grand Sorcerer Posts: 13,292 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	See https://www.mobileread.com/forums/sho...highlight=heat for some discussions on Kobo and Heat. I can also say that for a long LONG time I've had issues with freezes after a tap of the screen.

01-17-2015, 07:21 AM	#17
arspr Dead account. Bye Posts: 587 Karma: 668244 Join Date: Mar 2011 Device: none	Well, the freezes you are describing are not but merely little-colder-than-warm issues. In my broken H2O (I still have it, still out-of-stock in Mediamarkt, or at least, in the Mediamarkt store by my house), when it got frozen, sleep/wake up cycle didn't worked anymore (through coversleep or through brief power button pressing), neither normal power-off (1-2 second power button action).

02-15-2015, 06:40 PM	#19
ElWorm Zealot Posts: 107 Karma: 45000 Join Date: Nov 2014 Device: Kobo H2O, Paperwhite 3, Oasis 2, Pocketbook HD, Glowlight Plus	I posted on here earlier that I often had problems with my H2O freezing on me and then having to put it into sleep mode and waking it to unfreeze it. For the last month or so I have not been having this problem. This is my first touch controlled ereader, all my others have been button controlled, and I'm thinking maybe I just had not developed the proper touch technique because everything seems to be running smoothly now.

02-15-2015, 10:27 PM	#20
truemarine Member Posts: 20 Karma: 374 Join Date: Dec 2013 Device: K4B, Kobo Aura H2O	I have similiar issues which I doubt it's related to the hardware.

02-17-2015, 06:02 AM	#22
biteme Member Posts: 15 Karma: 140426 Join Date: Feb 2015 Device: Kobo Aura H20	If it's an H20 it must be quite new. Take it/send it back.

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