Aura HD The Zen of Replacement Hardware

[murg]

Originally Posted by dordale

To add to the "there's nothing wrong with refurbished" argument, I bought my Sony PRS-350 as a refurbished unit from Sony a little over three years ago. Used it heavily for the first two years I had it--before getting my KPW2. Still use it on occasion. Have never had any problems with it--and if it hadn't been labeled as a refurbished unit, there is no way I would have known.

They must have done a good job washing all the eyetracks off...

[TechniSol]

I've been very happy with refurbished items I've purchased in past. I'd also make the "at least a refurbished item has been tested by a human being and been physically evaluated" argument. However, the quality of refurbished items can vary -in fact, a lot of refurbs are specifically graded to indicate item condition.

My understanding of most typical warranties is that the manufacturer agrees to repair or replace, at their discretion, with a unit of similar or better value -a subjective sliding scale if ever there was one! I think you should point out the less than professionally refurbished condition of the replacement you were sent! A lot of companies farm such tasks out to third parties, as I suspect Kobo does based on where I had to ship my return, so you need to let them know if quality of the refurbishment process and quality control falls off!