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#16 | |
No Comment
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Join Date: Jan 2012
Location: Australia
Device: Kobo: Not just an eReader, it's an adventure!
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#17 |
GranPohbah-Fezzes r cool!
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Karma: 3151024
Join Date: Jul 2010
Device: Nook STRs, Kobo Touch, Kobo Glo
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I've been very happy with refurbished items I've purchased in past. I'd also make the "at least a refurbished item has been tested by a human being and been physically evaluated" argument. However, the quality of refurbished items can vary -in fact, a lot of refurbs are specifically graded to indicate item condition.
My understanding of most typical warranties is that the manufacturer agrees to repair or replace, at their discretion, with a unit of similar or better value -a subjective sliding scale if ever there was one! I think you should point out the less than professionally refurbished condition of the replacement you were sent! A lot of companies farm such tasks out to third parties, as I suspect Kobo does based on where I had to ship my return, so you need to let them know if quality of the refurbishment process and quality control falls off! Last edited by TechniSol; 09-27-2014 at 03:39 PM. Reason: Wow... that's a lot of exclamation points. |
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