The Agony

[DrMoze]

Originally Posted by bigscotty

I'm a few days out from the incident, and my girlfriend is looking for the receipt since this was a gift. It's not looking hopeful that she will find it. With that, I've not contacted Sony just yet. In the meantime, I've noticed a few things that I haven't missed since the loss.

I haven't missed shopping on the Sony Store.
I haven't missed unplugging it from the USB port to find that it failed to charge.
I haven't missed picking it up to use it and finding the battery depleted after three days of non-use.
I haven't missed babying it trying to protect it from harm (only to lose that battle in its first knee-scrape).

I loved reading on the 505. It was everything else I had to do with it that was a pain.

Has anyone had success getting help from Sony without a receipt?

Scott

If you had charged it with a PSP charger, it would've taken care of #2 and #3.

[JSWolf]

Sony does have a you break it we'll replace it warranty for the 505. But it's a one use only warranty.

[Tom Swift]

My departed 500 also broke after a fall, but it is true on how they fall. I put my 500 in my packsack and something put a big dent right in the middle of the screen. It was visible turned on and off but the screen still worked fine. The drop killed it.

I am paranoid of my 505, especially after the 500 fall. My 505 would not turn on a few weeks ago, which freaked me out, but I took it apart to find that the power switch had come unhooked. I put it back together and it worked fine. Whew.

[bigscotty]

Originally Posted by DrMoze

If you had charged it with a PSP charger, it would've taken care of #2 and #3.

Hmmm.....isn't that a small concession that Sony is getting it wrong? If the device can't be successfully/completely charged with the equipment that ships with the reader, what does that say about the reader or the charger or Sony?

I have three other devices that charge from the same USB port, two of which exceed the battery performance published by the manufacturer. The third is an iPhone which barely meets them, but that's a thread for another forum.

Don't get me wrong, I loved reading on the 505. I didn't love some the issues reading on the 505 presented.

So I've jumped ship, and I'm using a Kindle. It helped me mourn the loss od the 505.

Cheers.

[spooky69]

Originally Posted by RWood

From the stories that I have heard of others who have "dropped" their Sony Readers, Sony does not replace broken screens under warranty -- not even the extra extended warranty. On the other hand, I dropped my PRS-500 in just the default cover over a year ago on to hard concrete. It worked fine afterward. The only damage was a little crinkle in the corner of the case.

Were you the guy who did the above thing off of a car? If so, please re-tell that story.