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Old 09-27-2014, 07:37 AM   #16
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Originally Posted by Joeldmtl View Post
...All they could suggest was a "factory reset"
Typical response in the service industry.

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[COLOR="Blue"]In addition, about a week ago, my Kobo started to freeze while I was reading. Then, after a few minutes, it responds to instructions I have given it while it was frozen and functions properly until the next freeze.

In order to try to see if these problems were created by a corrupt book, I deleted all my books except one new one, logged out and back into my account and did a factory reset – All to no avail.
Exactly like my Touch. When I first received my touch I upgrade to firmware v3.3.0. That was when I was having the problem. I am now running 1.9.16 (just because that is the firmware that was on it when I received it) and the unit alternated between tap to turn the pages to having to swipe across the screen to turn pages. I give a v.2.xx firmware a try once I am done with my current book.

I hope you get to resolve your issues. Good luck.
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Old 09-30-2014, 10:06 AM   #17
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Originally Posted by AbPho View Post
Typical response in the service industry.

Exactly like my Touch. When I first received my Touch I upgrade to firmware v3.3.0. That was when I was having the problem. I am now running 1.9.16 (just because that is the firmware that was on it when I received it) and the unit alternated between tap to turn the pages to having to swipe across the screen to turn pages. I give a v.2.xx firmware a try once I am done with my current book.

I hope you get to resolve your issues. Good luck.
Interesting observation re Kobo Touch freezing/delay while reading:

I'm not sure whether this result followed another attempt at a factory reset or not, but I recently increased the size of my font to about what it was before this problem started and - you guessed it - the freezing problem STOPPED!!!

That, and the fact that the freezing can be better described as a "slow processing", makes me feel that the problem has to do with memory buffering.

What makes it even more interesting is that my wife's Kobo Touch (same vintage and same books as mine) never had this freezing problem - (although it does have the "Annotation/Bookmark problem" that we've both been experiencing since updating to firmware 3.8) - AND THE FONT SHE USES IS LARGER THAN THE ONE I WAS USING WHEN I EXPERIENCED THIS PROBLEM.
Last edited by Joeldmtl; 09-30-2014 at 10:10 AM.
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Old 10-02-2014, 02:51 PM   #18
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Quote:
Originally Posted by Joeldmtl View Post
Interesting observation re Kobo Touch freezing/delay while reading:

I'm not sure whether this result followed another attempt at a factory reset or not, but I recently increased the size of my font to about what it was before this problem started and - you guessed it - the freezing problem STOPPED!!!

That, and the fact that the freezing can be better described as a "slow processing", makes me feel that the problem has to do with memory buffering.

What makes it even more interesting is that my wife's Kobo Touch (same vintage and same books as mine) never had this freezing problem - (although it does have the "Annotation/Bookmark problem" that we've both been experiencing since updating to firmware 3.8) - AND THE FONT SHE USES IS LARGER THAN THE ONE I WAS USING WHEN I EXPERIENCED THIS PROBLEM.
Has anyone else experienced similar results for this problem when increasing their fonts?
Last edited by Joeldmtl; 10-02-2014 at 03:00 PM.
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Old 10-02-2014, 07:44 PM   #19
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LOL, My Touch was operating fine until JUST AFTER I posted the above message. Then, you guessed it, it froze. Later when trying to see if it would freeze with another book - it did.
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Old 02-07-2015, 05:03 PM   #20
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Talking it was freezy, now its WORKING PROPERLY
When I bought my Touch (N905B) it was freezing at every 15th or 20th pages for about a minute. Then it recognized my touches, and worked fine - for other twenty pages. It was really annoying , and I don't know why it did. I have read that others are facing the same problem. My device had the latest firmware 3.11, updated via WiFi.
Factory reset, update, recopying epub book, not helped. I thought it is a hardware problem, or just the sw is soooo untested.
I have read somewhere, that freezes gone with 2.4 firmware, so I tried it.

If you don't how to install other version firmware, here's how I did it (you can skip this if you are familiar with manual upgrades): I downloaded, factory reset the book, then connected to my mac. The official Kobo desktop sw copied the latest 3.11 again, but before unplug I overwrote it with 2.4 (copy firmware onto the .kobo hidden folder) then disconnected the device. It recognized that there's something to install, so installed the 2.4 firmware.

So, with 2.4, FREEZES WERE GONE, WAS REALLY FINE. I have read about an hour without probs. Okay, but the software had less feature, and I have installed an ad supported version, so when I locked my device, it showed me ads, not my nice books. Mhhh..

I said I give it a try with 3.11 - but now, I was using a separatedly downloaded version, and as the same why I manually upgraded firmware, I upgraded to 3.11.0 (4d8eac1207, 10/16/14 to be exact). I did this 3 days ago, I have read almost 2 entire book (same book as before, same exact epub file) and it's working properly!

I use the same features, same books, and now its good. So, don't be angry, it will work, just try to upgrade to this version manually. The version what Kobo desktop installed onto my book, was not working properly as I mentioned before - sounds bad, but it is true.

I'm really looking forward to see a new update.
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Old 02-07-2015, 07:42 PM   #21
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Actually, I think the important step was the installation of FW2.4. The reason for this is what is in the firmware package.

For some reason Kobo has stopped putting kernel and uBoot image files in the firmware package for the N905 and N905B Touch. These were included in FW2.4. Doing a factory reset will install the original versions of these files. Then going straight to the current firmware doesn't change them. But, stepping through them does.

So, my theory is that there is something missing in the factory reset version of the kernel that the latest firmware needs. And that kernel in FW2.4 does include it.

The proof of this would be to do a factory reset and let it upgrade to 3.11.0. Then, if the problem reoccurs, reinstall the 3.11.0 but add the kernel files from 2.4.0. I don't expect you to do this, unless you are curious. What you should do is get cup or glass of your favourite drink, sit in your favourite chair and read a book.
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Old 02-07-2015, 07:53 PM   #22
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@davidfor: any easy means to tell what kernel you are using?
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Old 02-07-2015, 08:07 PM   #23
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Off the top of my head, I don't know. I usually try to avoid messing around at the kernel level of things. My knowledge is just enough to get me into trouble. Or get me looks of "why don't you know that?" from the people I work with.
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Old 02-07-2015, 11:06 PM   #24
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I can't help but wonder if some of the issues we see people having could be related to differing kernel levels.
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Old 02-08-2015, 12:59 AM   #25
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I think so as well. The last time I checked, the code to install updated kernels was broken. The code in the factory reset image works, so a factory reset and update ends up with the correct kernel. Except for the Mark3 Touch, which doesn't have a kernel included in recent packages.
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Old 02-09-2015, 02:59 PM   #26
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2.4 to 3.11 test
Yes I'm sitting in my chair and reading my book. but in a few weeks I will get the new Kobo touch and I will test this thing out. Davidfor is probably right, 3.11.0 update doesn't include Kernel.
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Old 02-09-2015, 06:35 PM   #27
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@davidfor: any easy means to tell what kernel you are using?
I remembered later, "uname -a" should do it. But, I can't check it at the moment.
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Old 02-09-2015, 06:58 PM   #28
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Nod... I'd found that. Presently working on packaging a mod to report on that.
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