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Old 03-09-2014, 09:35 PM   #16
greenapple
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Quote:
Originally Posted by jackastor View Post
PayPal will refund the money immediately if you open a claim.

regards

Jack
Did that once (a different incidence). Paypal simply told me to raise the matter with the merchant.
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Old 03-09-2014, 10:07 PM   #17
TechniSol
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So find a method to contact Kobo and get your money back. If they have a way of accepting your money, there is a way to contact them.
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Old 03-12-2014, 08:09 PM   #18
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I contacted Kobo Customer care three days ago and I have yet to receive a response. I'm considering moving future purchases to Amazon Kindle as I have both apps on my tablet so it would be trivial to do this. I am not happy with the standard of Kobo's customer care and I have had numerous issues with their dreadful website and its interface. The fact that books can apparently vanish from my Library without any warning is particularly worrying.
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