Aura HD So I want to purchase a Kobo Aura HD... - Page 2

6charlong · 12-06-2013, 12:19 AM

This is a followup to my earlier post about not being able to buy an Aura online. I wrote Kobo and got a reply back in today's email. It suggests I try creating a new account and try again.

Before I did that I decided to check with the Indie store locally one last time. They said they have Auras on order and expect to receive them by the end of the month. It seems the Indie stores in the US are having no better luck getting Auras than we are. Fortunately I wasn't counting on buying it for Christmas, so I decided to give them a chance and wait a few more weeks. I'll try GreenLight if it isn't available by the start of next year.

Fanchee · 12-06-2013, 03:52 PM

My order FINALLY went through just now! Received an instant email notification, as well. Try now, those of you who've had problems!

witchkitten · 12-06-2013, 06:05 PM

While I have a functioning Nook Simple Touch I decided to bite the bullet a purchase a Kobo Aura now that it's $20 off. Unfortunately, the website won't let me buy it in black. You can get a black on in Canada but not in the U.S. I under no circumstances want a pink one and without the $20 off coupon it's just not worth it to me since my Nook works just fine. Even if they didn't have the black ones in stock I would be willing to wait for it. I see no reason why they wouldn't have the product available for purchase unless they're discontinuing the line. When Apple and Amazon run out of stock they still let you order the item they just push back the estimated shipping date. It's very frustrating that Kobo decided to take away the option.

subin · 12-06-2013, 07:57 PM

Hi everyone, just now I ordered Kobo Aura HD through Kobo website. Eurekhaa..... I had the same issues which you all had faced for past few days. Today the only thing different I tried was I cleared the cache and cookies in the Chrome browser before placing the order. I also got a confirmation mail from Kobo.

Or may be they may have fixed it now after all your complains

meeera · 12-06-2013, 09:13 PM

Quote:

Originally Posted by witchkitten

While I have a functioning Nook Simple Touch I decided to bite the bullet a purchase a Kobo Aura now that it's $20 off. Unfortunately, the website won't let me buy it in black. You can get a black on in Canada but not in the U.S. I under no circumstances want a pink one and without the $20 off coupon it's just not worth it to me since my Nook works just fine.

Just in case you didn't know - only the back is pink (and a pleasant hot pink, not a icky baby pink). The front bezel is black. So in a case, you wouldn't know the difference.

ppowell002 · 12-06-2013, 09:38 PM

I bought one at an indigo store last weekend. The battery will not hold a charge. Shut it down at 75% and it's at zero in the morning. I can't even find the customer service phone number on the website anymore. I know their customer service can be bad but now they don't even allow you to phone?

Anyway, it's going back tomorrow. I have bought 3 kobos over the years and 2 have been returned. I'm done with them.

meeera · 12-06-2013, 09:49 PM

Quote:

Originally Posted by ppowell002

I bought one at an indigo store last weekend. The battery will not hold a charge. Shut it down at 75% and it's at zero in the morning. I can't even find the customer service phone number on the website anymore.

http://www.kobo.com/help/customer-care-phones

ppowell002 · 12-07-2013, 07:03 AM

Quote:

Originally Posted by meeera

http://www.kobo.com/help/customer-care-phones

Thanks for the link, it works for me but I see something different on the help page when I search. There is no link to customer care and phones. Weird. http://www.kobo.com/help/.

meeera · 12-07-2013, 07:14 AM

Quote:

Originally Posted by ppowell002

Thanks for the link, it works for me but I see something different on the help page when I search. There is no link to customer care and phones. Weird. http://www.kobo.com/help/.

Do you not see "Contact Customer Care" in aqua near the bottom right at that link? To the right of the "Ask" button?

Googling:
kobo phone contact
also takes me straight to the page of phone numbers, link number one.

ppowell002 · 12-07-2013, 09:41 PM

Meeera, I do see that link but it takes me to a form for an email help request not the phone numbers. I will try on a different device but I was always able to find the number before.

ppowell002 · 12-08-2013, 10:49 AM

Meeera on my laptop using Firefox same issue. At the Ask area, choosing Customer Care takes me to a fill in form with another question, how would you like to contract us, when I choose Phone, it take me back to the form.

Tried google as you suggest, takes me to this http://kobocanada.ca/Contact-Us.php which helps.
Thanks

Rime · 12-08-2013, 07:10 PM

Add me to the sorry crowd. I've been trying to order an Aura HD. I've tried Chrome, Firefox, Safari, and IE10. I have tried clearing the cache and removing cookies, I have created a new account, etc, etc. Always got the spinning wheel until yesterday, when I got a notice that the credit card had been refused. Called Visa, and they said, no problem, purchase of 149.99 just went through. Sent an email to Kobo and this morning got a cheery "Yes, your order went through just fine and your Mini and it's sleep cover are on the way!" Fortunately, Visa had given me the phone number and I called Customer Care. Ispent som time talking with them and they said, not to worry, the order for the Mini will be cancelled and I'd get an email to that effect. I got the email. My order for the Glo (not the Mini and sleepcover) has been reversed....

I'm beginning to think that I'm not going to get an Aura HD ever. I should have remembered that when I got the Mini I went through this too. I really wanted the larger screen and the card slot, and the higher definition would have been nice.

RobertJSawyer · 12-08-2013, 07:42 PM

ppowell002, the North American Kobo customer-care phone number for English-language service is:

1 (855) 732-3662

Sunday - Saturday: 8:00 - 24:00 EST

Mennogreg · 12-08-2013, 09:02 PM

This fiasco worked out for the best (for me!). Ordered from Greenlight bookstore, they shipped it same day, and got it next day. Kept me up to date on the shipping process and sent tracking info. She even wrapped the Aura HD box in gift wrapping and topped it off with a ribbon (even though I didn't request it).

I strongly recommend those who are having this issue to just buy it from the indie bookstores (local or otherwise). Even if you can place the order with Kobo, even if they get it right, you're still going to have to wait 7-10 days just to get it (assuming they ship promptly). Best to just avoid the hassle altogether!

sharphamster · 12-08-2013, 10:45 PM

Apparently I can buy Kobo ebooks and Greenlight will receive a cut. I was advised to set up a new account through the HD and then request that Kobo merge it with the current one into a new account.

Which is awesome, because I've loved so many different indie bookstores - they have cats and smell so great and always know where to get the best diner food.

12-06-2013, 09:38 PM	#21
ppowell002 Connoisseur Posts: 92 Karma: 1422 Join Date: Apr 2012 Location: Toronto Device: kobo glo hd	Aura HD I bought one at an indigo store last weekend. The battery will not hold a charge. Shut it down at 75% and it's at zero in the morning. I can't even find the customer service phone number on the website anymore. I know their customer service can be bad but now they don't even allow you to phone? Anyway, it's going back tomorrow. I have bought 3 kobos over the years and 2 have been returned. I'm done with them.

12-08-2013, 07:10 PM	#27
Rime Member Posts: 16 Karma: 54 Join Date: Dec 2011 Location: SF Bay Area Device: Kindle3	Add me to the sorry crowd. I've been trying to order an Aura HD. I've tried Chrome, Firefox, Safari, and IE10. I have tried clearing the cache and removing cookies, I have created a new account, etc, etc. Always got the spinning wheel until yesterday, when I got a notice that the credit card had been refused. Called Visa, and they said, no problem, purchase of 149.99 just went through. Sent an email to Kobo and this morning got a cheery "Yes, your order went through just fine and your Mini and it's sleep cover are on the way!" Fortunately, Visa had given me the phone number and I called Customer Care. Ispent som time talking with them and they said, not to worry, the order for the Mini will be cancelled and I'd get an email to that effect. I got the email. My order for the Glo (not the Mini and sleepcover) has been reversed.... I'm beginning to think that I'm not going to get an Aura HD ever. I should have remembered that when I got the Mini I went through this too. I really wanted the larger screen and the card slot, and the higher definition would have been nice. Last edited by Rime; 12-08-2013 at 07:12 PM.

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12-06-2013, 12:19 AM	#16
6charlong friendly lurker Posts: 896 Karma: 2436026 Join Date: Apr 2007 Location: US Device: Kindle, nook, Apple and Kobo	This is a followup to my earlier post about not being able to buy an Aura online. I wrote Kobo and got a reply back in today's email. It suggests I try creating a new account and try again. Before I did that I decided to check with the Indie store locally one last time. They said they have Auras on order and expect to receive them by the end of the month. It seems the Indie stores in the US are having no better luck getting Auras than we are. Fortunately I wasn't counting on buying it for Christmas, so I decided to give them a chance and wait a few more weeks. I'll try GreenLight if it isn't available by the start of next year.

12-06-2013, 03:52 PM	#17
Fanchee Connoisseur Posts: 68 Karma: 24004 Join Date: Jan 2012 Location: Shreveport and Chandler, TX Device: Aura H20, PRS-350, Kobo Aura HD	My order FINALLY went through just now! Received an instant email notification, as well. Try now, those of you who've had problems!

12-06-2013, 06:05 PM	#18
witchkitten Enthusiast Posts: 46 Karma: 12026 Join Date: Jul 2013 Device: Nook Simple Touch	While I have a functioning Nook Simple Touch I decided to bite the bullet a purchase a Kobo Aura now that it's $20 off. Unfortunately, the website won't let me buy it in black. You can get a black on in Canada but not in the U.S. I under no circumstances want a pink one and without the $20 off coupon it's just not worth it to me since my Nook works just fine. Even if they didn't have the black ones in stock I would be willing to wait for it. I see no reason why they wouldn't have the product available for purchase unless they're discontinuing the line. When Apple and Amazon run out of stock they still let you order the item they just push back the estimated shipping date. It's very frustrating that Kobo decided to take away the option.

12-06-2013, 07:57 PM	#19
subin Junior Member Posts: 1 Karma: 10 Join Date: Dec 2013 Device: kobo	Hi everyone, just now I ordered Kobo Aura HD through Kobo website. Eurekhaa..... I had the same issues which you all had faced for past few days. Today the only thing different I tried was I cleared the cache and cookies in the Chrome browser before placing the order. I also got a confirmation mail from Kobo. Or may be they may have fixed it now after all your complains

12-07-2013, 09:41 PM	#25
ppowell002 Connoisseur Posts: 92 Karma: 1422 Join Date: Apr 2012 Location: Toronto Device: kobo glo hd	Meeera, I do see that link but it takes me to a form for an email help request not the phone numbers. I will try on a different device but I was always able to find the number before.

12-08-2013, 10:49 AM	#26
ppowell002 Connoisseur Posts: 92 Karma: 1422 Join Date: Apr 2012 Location: Toronto Device: kobo glo hd	Meeera on my laptop using Firefox same issue. At the Ask area, choosing Customer Care takes me to a fill in form with another question, how would you like to contract us, when I choose Phone, it take me back to the form. Tried google as you suggest, takes me to this http://kobocanada.ca/Contact-Us.php which helps. Thanks

12-08-2013, 07:42 PM	#28
RobertJSawyer Guru Posts: 737 Karma: 4306712 Join Date: Jun 2006 Location: Toronto Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite	ppowell002, the North American Kobo customer-care phone number for English-language service is: 1 (855) 732-3662 Sunday - Saturday: 8:00 - 24:00 EST

12-08-2013, 09:02 PM	#29
Mennogreg Junior Member Posts: 8 Karma: 436 Join Date: Apr 2013 Device: Kindle DX Graphite, Kobo Aura HD	This fiasco worked out for the best (for me!). Ordered from Greenlight bookstore, they shipped it same day, and got it next day. Kept me up to date on the shipping process and sent tracking info. She even wrapped the Aura HD box in gift wrapping and topped it off with a ribbon (even though I didn't request it). I strongly recommend those who are having this issue to just buy it from the indie bookstores (local or otherwise). Even if you can place the order with Kobo, even if they get it right, you're still going to have to wait 7-10 days just to get it (assuming they ship promptly). Best to just avoid the hassle altogether!

12-08-2013, 10:45 PM	#30
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	Apparently I can buy Kobo ebooks and Greenlight will receive a cut. I was advised to set up a new account through the HD and then request that Kobo merge it with the current one into a new account. Which is awesome, because I've loved so many different indie bookstores - they have cats and smell so great and always know where to get the best diner food.

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