Mini Kobo Mini screen fault - Page 2

Kiltas · 11-29-2013, 07:49 AM

Thanks, been in contact they have messaged me back asking for extra details.

Kiltas · 12-02-2013, 06:13 AM

Progress, kobo whsmith cust support want three pics, front, back and usb and proof of purchase. Receipt or bank statement. Might be looking good for a replacement! !!!

Kiltas · 12-06-2013, 08:52 AM

Kobo customer care blew me off after messing me around with requests etc. Will not be getting another kobo.

meeera · 12-06-2013, 09:22 PM

What country do you live in? Some, like Australia, have consumer law that effectively extends such short warranty periods.

soulfuldog · 12-07-2013, 09:33 AM

It was bought in the UK, Kiltas mentioned in an earlier post it was purchased from WH Smith.

If I were you I'd keep chasing them up and demanding either a replacement or refund. You could also go back to WH Smith and see what they say about it (although I believe they have to go through Kobo so they might not be much better).

If you paid for it by credit card, contact your credit card provider and see if you can get a refund via them. Unless Kobo can prove it is screen damage from being dropped or something, then I'd chase a refund via my credit card company stating the product you have bought is clearly not fit for purpose. If it's not due to accidental damage or careless handling on your part, then it should last more than a year.

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11-29-2013, 07:49 AM	#16
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Thanks, been in contact they have messaged me back asking for extra details.

12-02-2013, 06:13 AM	#17
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Progress, kobo whsmith cust support want three pics, front, back and usb and proof of purchase. Receipt or bank statement. Might be looking good for a replacement! !!!

12-06-2013, 08:52 AM	#18
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Kobo customer care blew me off after messing me around with requests etc. Will not be getting another kobo.

12-06-2013, 09:22 PM	#19
meeera Grand Sorcerer Posts: 5,813 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	What country do you live in? Some, like Australia, have consumer law that effectively extends such short warranty periods.

12-07-2013, 09:33 AM	#20
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	It was bought in the UK, Kiltas mentioned in an earlier post it was purchased from WH Smith. If I were you I'd keep chasing them up and demanding either a replacement or refund. You could also go back to WH Smith and see what they say about it (although I believe they have to go through Kobo so they might not be much better). If you paid for it by credit card, contact your credit card provider and see if you can get a refund via them. Unless Kobo can prove it is screen damage from being dropped or something, then I'd chase a refund via my credit card company stating the product you have bought is clearly not fit for purpose. If it's not due to accidental damage or careless handling on your part, then it should last more than a year.

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