Glo Brand new Kobo Glo and already it's nothing but trouble

[ewphoenix123]

After you do the "Registration Bypassing" you should test if the reader works without updating.
If you still have the same problems it's probably really a defect.

[samhy]

Originally Posted by melodyn

I already had an existing account when I used the Kobo app on my iPad. Could it be the problem? That's another good alternative i can try (by signing up a new account).

That shouldn't be an issue. If you use another account, you won't be able to download your previously purchased book through WIFI. My question was merely to see the steps you've taken.

It seems as if something wrong happens when you unplug the device. If you're sure to un-mount/remove it safely each time, I don't know what it could be.

Since I always perform updates through WIFI I don't know if the device has to be unplugged to finish the update process (so maybe the first freeze is a normal step).

I hope someone more knowledgeable will be able to help you. And don't forget, that you can exchange it by saying it's a defective unit.

[Nigol]

Usually when unpluging the USB you need to unplug it directly from the device. Sometimes it takes a while for it to register that it was unplugged. Leave it on your desk like that and wait 5 minutes if the screen is still reading Connected and Charging there might also be a problem with your USB cable or computer.

I personally have had a lot of trouble with my computer USB and the Kobo. Other computer work great. The Kobo seems to be more sensible to USB issues. Might be a loose cable or something with the OS.

Try it with another computer / Cable. Try the setup via a Windows computer or partition.

If it does freeze hold the power button for a couple of seconds leave it like that and try reopening it, that will usually restart the device and if the update was uploaded to the device it should do the update and restart.

I haven't had these problems with my Glo but with my old Touch it would take a long time for the reader to register that it had been unplugged. If anything fails just exchange it to the store. Sometimes the USB connector might be loose.

[TechniSol]

After you disconnect, you need to disconnect the USB cable before it will start processing the content you transferred... So ten minutes waiting while still plugged in is a waste of time. Just make sure you eject it properly, unplug and wait for processing to begin. Then let it go until done or hung up for a really long while if you get an epub it can't process.

Good luck.

[melodyn]

Just an update in case someone encounter the same problems I have (Screen froze when attempted to sign onto Wifi. Screen Froze whenever USB is unplugged properly).

After communicating with the Kobo Customer Care, they told me my device needs to be replaced and is sending me a replacement. So that's good for now and I'll just wait.

[samhy]

Good for you to get a new one. I hope this one will work flawlessly right from the start