kobo mini - frozen on update screen - Page 2

Skydog · 06-14-2013, 11:32 AM

As it is the error of the seller, I would expect them to be obligated to provide the item purchased -- even if it means they have to jump through hoops and order one for you. I am happy you found another but, if it were me, I would still insist on the seller providing me with the Mini I purchased -- by whatever means.

filmo · 06-14-2013, 12:23 PM

Reason I suggested charging is that is your best chance of fixing frozen reader problem that has set on shelf for year or more. Kobo wifi has rubber cover over 5 way switch that often cracks after 2 years use limiting usable life. I never had this common problem with my 2 Kobo wifi s which I gave away or sold or have the current users. They have a much slower processer than current Kobo readers. I have never used a Kobo Mini and can not say if Kobo Mini is much better or just different.

mike_bike_kite · 06-14-2013, 02:59 PM

The seller : It should be easy getting my money back. WH Smiths are a reasonably reputable firm and the device doesn't work plus it wasn't the device I asked for. It was relatively easy to order the correct model over the web and it's from the same firm so I don't foresee any issues.

Set up : I haven't set it up yet as it doesn't come out of the "updating firmware" screen. It's a new device in a sealed box so I'm a little confused why it was on that screen in the first place.

Mini-which-happened-to-be-something-else : If you're asking how did I make such a mistake then it was because there was an offer on the web saying that they had the mini for £30. I rang up a local branch and they said yes, they had them in stock. I went to the shop, asked for the kobo and paid my £30. There isn't anything on the box to say it's anything other than the kobo Mini I was expecting. Anyway, hopefully I'll have a new ereader in my hands soon.

mike_bike_kite · 06-19-2013, 06:41 PM

Got the mini now and I had a play with it before passing it on to my son. Must admit I was quite impressed (I actually ordered another one).

samhy · 06-20-2013, 04:08 AM

Glad to see the exchange went well (and the set up too, I assume)

06-14-2013, 02:59 PM	#18
mike_bike_kite Digitally confused Posts: 500 Karma: 1500000 Join Date: Mar 2010 Location: London, UK Device: KPW, K2i, Nexus 7 32gb, Kobo Mini	The seller : It should be easy getting my money back. WH Smiths are a reasonably reputable firm and the device doesn't work plus it wasn't the device I asked for. It was relatively easy to order the correct model over the web and it's from the same firm so I don't foresee any issues. Set up : I haven't set it up yet as it doesn't come out of the "updating firmware" screen. It's a new device in a sealed box so I'm a little confused why it was on that screen in the first place. Mini-which-happened-to-be-something-else : If you're asking how did I make such a mistake then it was because there was an offer on the web saying that they had the mini for £30. I rang up a local branch and they said yes, they had them in stock. I went to the shop, asked for the kobo and paid my £30. There isn't anything on the box to say it's anything other than the kobo Mini I was expecting. Anyway, hopefully I'll have a new ereader in my hands soon. Last edited by mike_bike_kite; 06-14-2013 at 03:04 PM.

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06-14-2013, 11:32 AM	#16
Skydog Wizard Posts: 2,286 Karma: 7409537 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Libra Colour, Libra 2, Clara 2E, Oasis3, Voyage	As it is the error of the seller, I would expect them to be obligated to provide the item purchased -- even if it means they have to jump through hoops and order one for you. I am happy you found another but, if it were me, I would still insist on the seller providing me with the Mini I purchased -- by whatever means.

06-14-2013, 12:23 PM	#17
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	Reason I suggested charging is that is your best chance of fixing frozen reader problem that has set on shelf for year or more. Kobo wifi has rubber cover over 5 way switch that often cracks after 2 years use limiting usable life. I never had this common problem with my 2 Kobo wifi s which I gave away or sold or have the current users. They have a much slower processer than current Kobo readers. I have never used a Kobo Mini and can not say if Kobo Mini is much better or just different.

06-19-2013, 06:41 PM	#19
mike_bike_kite Digitally confused Posts: 500 Karma: 1500000 Join Date: Mar 2010 Location: London, UK Device: KPW, K2i, Nexus 7 32gb, Kobo Mini	Got the mini now and I had a play with it before passing it on to my son. Must admit I was quite impressed (I actually ordered another one).

06-20-2013, 04:08 AM	#20
samhy Wizard Posts: 1,821 Karma: 9503859 Join Date: Dec 2012 Location: France Device: (Sony (J) PRS 650), Kobo Mini, Kobo Glo HD (broken), Kobo Clara BW	Glad to see the exchange went well (and the set up too, I assume)

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