Aura HD Should the glow screen flicker? - Page 2

graycyn · 05-04-2013, 05:58 PM

I just hope Kobo won't give me a problem with the return. The flickering is very random, it happens when it happens, the rest of the time it is fine. The two-page turns are more annoying, since they happen frequently. Planning to call Kobo Monday. I'm also thinking it might be easiest to just return this unit for a refund, then order another. I'm not that confident on Kobo's ability to effect an exchange efficiently.

graycyn · 05-06-2013, 06:29 PM

OK, called up Kobo, they will return for an exchange, and I guess I'll just have to hope that goes smoothly. I think I would have preferred to return for a refund and order another device, but apparently Kobo WILL NOT ACCEPT A RETURN FOR A REFUND!

So wish me luck. They don't seem to have been doing the best job with people's orders, I hope they can actually keep track of and handle an exchange! First I need to do a factory reset, apparently, before they can even start to process the exchange, so I need to use my notes/highlights to edit a couple epubs, then I will do the reset and call 'em back.

guitarizt · 05-07-2013, 02:08 AM

Quote:

Originally Posted by graycyn

Well, a return is probable. Last night I was reading in a partly lit room, with the light at 18% and I was getting a flicker every time I turned the page. And then sometimes a random flicker while reading. This had not happened before, so it seems the problem *is* getting worse. And the battery was around 70%

Further, the two-page turn problem was happening about every 3 pages, which made it REALLY annoying! Oddly, that didn't happen this morning with the light off. I haven't heard anyone else talking about the two-page turn thing, so maybe that is only a defect in *my* Aura.

It's a pity, because the screen is nice, no pinholes in the glow light or anything. Hope the next will be as good.

I would return it because I would be afraid the problem would get worse, too. Thanks for the heads up about them only offering an exchange unit and not a refund.

graycyn · 05-13-2013, 02:42 PM

I did the factory reset and then read with it a few days, but the glo light flicker has resurfaced. One way or another, this one is going back.

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05-04-2013, 05:58 PM	#16
graycyn Wizard Posts: 1,591 Karma: 11722446 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2	I just hope Kobo won't give me a problem with the return. The flickering is very random, it happens when it happens, the rest of the time it is fine. The two-page turns are more annoying, since they happen frequently. Planning to call Kobo Monday. I'm also thinking it might be easiest to just return this unit for a refund, then order another. I'm not that confident on Kobo's ability to effect an exchange efficiently.

05-06-2013, 06:29 PM	#17
graycyn Wizard Posts: 1,591 Karma: 11722446 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2	OK, called up Kobo, they will return for an exchange, and I guess I'll just have to hope that goes smoothly. I think I would have preferred to return for a refund and order another device, but apparently Kobo WILL NOT ACCEPT A RETURN FOR A REFUND! So wish me luck. They don't seem to have been doing the best job with people's orders, I hope they can actually keep track of and handle an exchange! First I need to do a factory reset, apparently, before they can even start to process the exchange, so I need to use my notes/highlights to edit a couple epubs, then I will do the reset and call 'em back.

05-13-2013, 02:42 PM	#19
graycyn Wizard Posts: 1,591 Karma: 11722446 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2	I did the factory reset and then read with it a few days, but the glo light flicker has resurfaced. One way or another, this one is going back.

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