iRex Battery replacement program finally moving into action? - Page 2

The GreatGonzo · 02-13-2008, 12:57 PM

Quote:

Originally Posted by CommanderROR

So far this whole process has been extremely smooth, nothing compared to the chaotic procedures iRex had in place when the Iliad first appearedin 2006...

Anyone else seen progress yet?

Will drop off box at UPS later today ... Can't say I entirely agree with you on "extremely smooth," particularly in terms of instructions ... they seem to apply mostly to returns and not repairs; I mean, did you really include all the cables and stuff when you mailed it back? And a copy of your original purchase order? I figured a copy of their last email and ticket number should be enough... Finding the tracking number for the box in their email requires cunning and persistence, too ... Last time, there were no pouches for the label and customs forms, this time there's two. Plus, here in the US, the empty box arrives via DHL, but has to be sent by UPS, which confused the hell out of me last time ... I'm glad I know the drill now....

Alright, I'll admit it - I'm just grumpy because I'm facing two weeks or so without Iliad...

Shaggy · 02-13-2008, 01:57 PM

It's basically a standard instruction form for returning the iLiad to tech support. Karel said earlier on the iRex forum that all of the accessories/etc aren't really required for the battery upgrade.

http://forum.irexnet.com/viewtopic.p...ghlight=#11293

CommanderROR · 02-13-2008, 03:54 PM

OK, I thought they might be giving us all a free Travel Hub Gen2 and that is why they want the cables. I added everything and hope i'll get it back...

rlauzon · 02-13-2008, 04:51 PM

My box arrived today. I packed up my iLiad and brought it over to PakMail. UPS should have it tomorrow morning.

Moonraker · 02-13-2008, 06:59 PM

I'm feeling a bit cross that IRex have never emailed me so say that I would be entitled to a free battery upgrade.

I was one of the early adopters and bought my iLiad in August 2006.

I have only just learned about it and now the option is closed according to the IRex Web Site.

The GreatGonzo · 02-13-2008, 07:11 PM

Quote:

Originally Posted by CommanderROR

OK, I thought they might be giving us all a free Travel Hub Gen2 and that is why they want the cables.

That's YOUR clever ploy ... mine is to not include anything so they'll think, hmm, UPS must have lost this guy's travel hub, better send him a new one ...

pdam · 02-14-2008, 07:49 AM

Well - I have sent 2 emails over the past 3 weeks asking about the replacement battery scheme, for which I have an email stating I am registered ... not only have I not received the emal to which y'all refer - I haven't even got a reply to my enquiries - previously customer service was at least responsive ....

rlauzon · 02-14-2008, 07:56 AM

Quote:

Originally Posted by Moonraker

I'm feeling a bit cross that IRex have never emailed me so say that I would be entitled to a free battery upgrade.

I was one of the early adopters and bought my iLiad in August 2006.

I have only just learned about it and now the option is closed according to the IRex Web Site.

I do not recall ever receiving an email about the upgrade. I heard about it from someone (maybe through the iLiad forums at iRex) and there was a place on their site to enter your eMail to be notified.

CommanderROR · 02-15-2008, 04:42 AM

@pdam

That seems strange. Maybe your emails are being eaten by their Spam filters or something? Maybe you could try a different mail address to send from, apart from that I have no idea what went wrong in your case.

firekat · 02-15-2008, 11:55 AM

As usual iRex support is a horrible joke. I have been battling email issues with iRex for the last couple of days. Their spam filters are bouncing my responses to THEIR emails back to me. You would THINK that if you are on the SEND list, you would be on the RECEIVE list? I mean after all are you ever going to send something to a spammer?

I have had problems logging on to their system to try to address the issue, to no avail - cannot log in.

This morning I called Tech Support. I knew that I was probably calling after hours due to my location - one would assume that you could leave a message. Forget that! You either call during business hours or you are SOL. If you do call during regular business hours you will probably languish on hold forever - on a toll call!

How the h*ll are you supposed to contact them? Your not, you just give them your money and prepare yourself to be sodomized for the rest of the time you own the stupid thing. I paid for this?

I am really tired of this company & the fascist manner in which they serve their customers.

I will never ever buy anything else from iRex - a total bunch of losers & jerks!

Sorry for the rant, but I really have reached the end of my patience with this.

Adam B. · 02-15-2008, 11:58 AM

Try email from a different provider. I never have a problem when sending from Gmail.

firekat · 02-15-2008, 01:12 PM

Not going to sign up for another provider - privacy issues, to say nothing that it still might not work. I should not have to hunt down a mail server that will get past their spam filters just to facilitate sending THEM an email. This is what we call "Customer Service", being able to easily and without hassle contact the vendor of whatever you have purchased. Pandering to iRex just because of their conceited attitude is just sheer ridiculous.

I appreciate your input Adam B. and all the effort you have put into trying to turn this device into something more than what was unceremoniously dropped into our laps. They called it a "beta device", it's been more like "proof of concept".

Gotta go, the more I say about this device the more angry I become. 2 years of total BS! I have been ripped off royally. iRex is just a bunch of lying thieves.

To all out there considering purchase of an iLiad; JUST SAY NO!

Shaggy · 02-15-2008, 02:58 PM

Are you looking for help, or did you just want to complain?

dodowolf · 02-16-2008, 07:42 AM

Quote:

Originally Posted by CommanderROR

OK, I thought they might be giving us all a free Travel Hub Gen2 and that is why they want the cables. I added everything and hope i'll get it back...

Oh Man.. I am thinking of the same thing...

Let's cross our fingers and wait..

CommanderROR · 02-18-2008, 04:17 AM

@firekat

I have been in contact with iRex since Day 1, and they were very unresponsive at first, but by now it feels like they are actually looking quite good when it comes to customer support, at least that's the picture I get.
I sent emails there by gmail, web.de and freenet.de over the years, never had anything bounce back! Of course it seems silly that your mails should bounce if they sent a message to you at that address...no idea how that could happen...

About calling them: don't you have a "local" customer support center that you can call? We have one here in Germany, I know there is one in the US...as I don't know where you live I have no idea whether there is such a solution for you, but there should at least be a callcenter/service center that has the same or similar timezone...if not, then I guess you'll have to get up really early or stay up really late to get through...

02-15-2008, 11:55 AM	#25
firekat Groupie Posts: 157 Karma: 314 Join Date: May 2006	As usual iRex support is a horrible joke. I have been battling email issues with iRex for the last couple of days. Their spam filters are bouncing my responses to THEIR emails back to me. You would THINK that if you are on the SEND list, you would be on the RECEIVE list? I mean after all are you ever going to send something to a spammer? I have had problems logging on to their system to try to address the issue, to no avail - cannot log in. This morning I called Tech Support. I knew that I was probably calling after hours due to my location - one would assume that you could leave a message. Forget that! You either call during business hours or you are SOL. If you do call during regular business hours you will probably languish on hold forever - on a toll call! How the hll are you supposed to contact them? Your not, you just give them your money and prepare yourself to be sodomized for the rest of the time you own the stupid thing. I paid for this? I am really tired of this company & the fascist manner in which they serve their customers. I will never ever buy anything else from iRex - a total bunch of losers & jerks! Sorry for the rant, but I really have reached the end of my patience with this. Last edited by firekat; 02-15-2008 at 11:58 AM.*

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02-13-2008, 01:57 PM	#17
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	It's basically a standard instruction form for returning the iLiad to tech support. Karel said earlier on the iRex forum that all of the accessories/etc aren't really required for the battery upgrade. http://forum.irexnet.com/viewtopic.p...ghlight=#11293

02-13-2008, 03:54 PM	#18
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	OK, I thought they might be giving us all a free Travel Hub Gen2 and that is why they want the cables. I added everything and hope i'll get it back...

02-13-2008, 04:51 PM	#19
rlauzon Wizard Posts: 1,018 Karma: 67827 Join Date: Jan 2005 Device: PocketBook Era	My box arrived today. I packed up my iLiad and brought it over to PakMail. UPS should have it tomorrow morning.

02-13-2008, 06:59 PM	#20
Moonraker Addict Posts: 314 Karma: 1002965 Join Date: Mar 2006 Location: UK Device: ILiad. Gen 3, PocketBook 360, Kobo Aura HD, Kindle Oasis 2	I'm feeling a bit cross that IRex have never emailed me so say that I would be entitled to a free battery upgrade. I was one of the early adopters and bought my iLiad in August 2006. I have only just learned about it and now the option is closed according to the IRex Web Site.

02-14-2008, 07:49 AM	#22
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	Well - I have sent 2 emails over the past 3 weeks asking about the replacement battery scheme, for which I have an email stating I am registered ... not only have I not received the emal to which y'all refer - I haven't even got a reply to my enquiries - previously customer service was at least responsive ....

02-15-2008, 04:42 AM	#24
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	@pdam That seems strange. Maybe your emails are being eaten by their Spam filters or something? Maybe you could try a different mail address to send from, apart from that I have no idea what went wrong in your case.

02-15-2008, 11:58 AM	#26
Adam B. Addicted to Porting Posts: 1,697 Karma: 7194 Join Date: Oct 2006 Location: Indianapolis, IN Device: iRex iLiad, Nokia 770, Samsung i760	Try email from a different provider. I never have a problem when sending from Gmail.

02-15-2008, 01:12 PM	#27
firekat Groupie Posts: 157 Karma: 314 Join Date: May 2006	Not going to sign up for another provider - privacy issues, to say nothing that it still might not work. I should not have to hunt down a mail server that will get past their spam filters just to facilitate sending THEM an email. This is what we call "Customer Service", being able to easily and without hassle contact the vendor of whatever you have purchased. Pandering to iRex just because of their conceited attitude is just sheer ridiculous. I appreciate your input Adam B. and all the effort you have put into trying to turn this device into something more than what was unceremoniously dropped into our laps. They called it a "beta device", it's been more like "proof of concept". Gotta go, the more I say about this device the more angry I become. 2 years of total BS! I have been ripped off royally. iRex is just a bunch of lying thieves. To all out there considering purchase of an iLiad; JUST SAY NO!

02-15-2008, 02:58 PM	#28
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	Are you looking for help, or did you just want to complain?

02-18-2008, 04:17 AM	#30
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	@firekat I have been in contact with iRex since Day 1, and they were very unresponsive at first, but by now it feels like they are actually looking quite good when it comes to customer support, at least that's the picture I get. I sent emails there by gmail, web.de and freenet.de over the years, never had anything bounce back! Of course it seems silly that your mails should bounce if they sent a message to you at that address...no idea how that could happen... About calling them: don't you have a "local" customer support center that you can call? We have one here in Germany, I know there is one in the US...as I don't know where you live I have no idea whether there is such a solution for you, but there should at least be a callcenter/service center that has the same or similar timezone...if not, then I guess you'll have to get up really early or stay up really late to get through...

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