Glo Kobo Glo Freezing After Update

[jamessnell]

cghipp's story sounds a lot like mine, only mine's gone further.

My first glo worked well for a week or two before doing the exact same things as cghipp's. I tried every reset/update combination I could think of, except creating a new Kobo account.

I eventually returned my Glo for a new one, which worked perfectly until another 3 or so weeks after I got it.

As it stands, I can't exactly update it, because it keeps freezing while downloading the update. If I leave it connected to my computer it sort of works at all. If I disconnect it, I cannot get any life signs whatsoever. And this thing is plugged in MOST of the time.

My current theories about this issue are:
1) My iPhone USB charger's somehow damaged the Glo, in which case any weird behaviour is kind of fair game

2) Something with my (fairly massive and ancient) Kobo account is tripping it up.

I'm going to try creating a new Kobo account and the manual update methods. Hopefully it's one of those.

I've been a long time fan of Kobo, but these experiences are taking a toll. My roommate also has a Glo, he reads on it constantly, never has a problem. But his account is new AND he only charges it via his computer. I'm kind of jealous.

[jackastor]

Originally Posted by cghipp

I did email the store yesterday afternoon to let them know that my new reader was running just fine, and the store owner emailed back to let me know they had tested the one I returned and also found it to be defective. So I'm also hoping that means it gets sent back with a big X on it somewhere and doesn't get into a general returns pool.

Courtney (who now feels she is not tempting fate to add the Glo to my user profile...)

Its nice to be validated by the fact that what you know to be true due to trial and error is correct. I am glad you were sorted out and the store was able to fix things for you.

regards

Jack