Kobo Touch setup problems

[kevg]

Originally Posted by Melanoodle

I had this same problem and while I tried 3 different cables, figured it was another issue and did a factory reset - I eventually tried my stepfathers blackberry cable and voila! I guess 4th try is the charm!

I'd suggest borrowing other cables from family and friends and definitely rule out if that's the problem or not.

I had even bought a new Kobo brand cable and it didn't work!

March 2020 Update!
Thanks to previous posters for great advice.
I hadn't used my Kobo for a couple of years and recently tried to use it and was facing exactly the same issue. I just managed to fix it by trying a different USB cable as suggested by Melanoodle.
I actually made two changes at once: I swapped the USB cable for a different one and I also plugged my laptop in which had been running on the battery only. Not sure if plugging the laptop in is relevant but mention it anyway.
Thanks for the advice