Sony just can't hold on to that ball, can they. - Page 2

AndrewH · 04-04-2012, 02:14 PM

Quote:

Originally Posted by fafaforza

Yeah, I can drag and drop but I always forget which folder Sony uses to store the files and I don't want to scatter stuff all around.

I believe you can just drop the book anywhere and the T1 will find it; no need to find the proper folder.

pawdog · 04-06-2012, 02:21 AM

If Apple is so great why can't they make a $130.00 e-reader. That being said, syncing is the devil. Any software that doesn't allow simple transferring of files is defective.

fafaforza · 04-09-2012, 10:00 AM

Quote:

Originally Posted by Bookworm_Girl

The old software is on the Sony support website.
http://esupport.sony.com/US/perl/mod...d#/downloadTab

Thanks for the link! Wouldn't have thought Sony would keep old versions around.

fafaforza · 04-09-2012, 02:23 PM

And to continue the agony...

I couldn't complete a purchase this morning, my credit company saw no charge attempts, nothing declinet. So I go to work with old stuff on the reader.

I try calling support. I hear noises one would come to expect when calling someone on Venus. I then hear a faint voice with an accent, I speak my problem clearly, only to get a short, illegible answer. I repeat myself slowly, but the same illegible noise. So I just hang up.

I try their web email form. I fill all the fields out, try to squeeze my problem into 400 characters, because bandwidth is too expensive these days, press Submit to end my suffering and! ....

I get an error that not all information was filled in... even though it was.

The Reader tells me to edit my billing info, so I do that, retype my number and verification code, press Submit and get error "Duplicate Card." Nowhere can I remove the card and add it again.

With the size of Sony, you'd think they'd be using javascript or similar to verify input immediately, and that they'd be able to handle customer support in-house, instead of farming it out.

Ripplinger · 04-09-2012, 04:24 PM

Fafaforza, try removing all cookies that have anything to do with Sony. I had an odd problem awhile ago where I couldn't complete any form either and generating new cookies fixed it.

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04-06-2012, 02:21 AM	#17
pawdog Junior Member Posts: 4 Karma: 12 Join Date: Mar 2012 Device: Android Phone	If Apple is so great why can't they make a $130.00 e-reader. That being said, syncing is the devil. Any software that doesn't allow simple transferring of files is defective.

04-09-2012, 02:23 PM	#19
fafaforza Zealot Posts: 140 Karma: 26780 Join Date: Sep 2009 Location: Brooklyn, NY Device: Aura ONE	And to continue the agony... I couldn't complete a purchase this morning, my credit company saw no charge attempts, nothing declinet. So I go to work with old stuff on the reader. I try calling support. I hear noises one would come to expect when calling someone on Venus. I then hear a faint voice with an accent, I speak my problem clearly, only to get a short, illegible answer. I repeat myself slowly, but the same illegible noise. So I just hang up. I try their web email form. I fill all the fields out, try to squeeze my problem into 400 characters, because bandwidth is too expensive these days, press Submit to end my suffering and! .... I get an error that not all information was filled in... even though it was. The Reader tells me to edit my billing info, so I do that, retype my number and verification code, press Submit and get error "Duplicate Card." Nowhere can I remove the card and add it again. With the size of Sony, you'd think they'd be using javascript or similar to verify input immediately, and that they'd be able to handle customer support in-house, instead of farming it out.

04-09-2012, 04:24 PM	#20
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	Fafaforza, try removing all cookies that have anything to do with Sony. I had an odd problem awhile ago where I couldn't complete any form either and generating new cookies fixed it.

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