calibre will no longer open - python error - Page 2

ebilodea · 08-22-2014, 10:27 AM

Quote:

calibre 1.47 isfrozen: True is64bit: False
Windows-8-6.2.9200 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows

So... as I'm reading this myself, it looks as though I'm not running the 2.0 64-bit version that I installed apparently... I'm going to try to delete the Calibre folder entirely and see if re-installing it makes a difference.

ebilodea · 08-22-2014, 10:40 AM

Ok so at least the debug makes a little more sense but it's still not working without running it as administrator:

Spoiler:

kovidgoyal · 08-22-2014, 10:48 AM

Some security policy on your computer is preventing calibre from communicating with its worker processes. Running as administrator probably gets around it. I am not sufficiently experienced with windows system administration to tell you how to find and change that policy.

gbm · 08-22-2014, 11:07 AM

Your windows system ihas a problem, nothing to do with calibre. Read this help post see if it helps.

luck
bernie

Quote:

Originally Posted by ebilodea

Ok so at least the debug makes a little more sense but it's still not working without running it as administrator:

Spoiler:

JSWolf · 08-22-2014, 11:30 AM

Quote:

Originally Posted by theducks

and please wrap in [spoiler] tags (red X'd eye on the MR Advanced Reply toolbar)

No need to wrap in a spoiler code. It's not that big.

ebilodea · 08-22-2014, 03:33 PM

Thank you everyone for your take on this, I really appreciate it.

bernie - I didn't attempt to do a system repair as I haven't had any other problem with my computer or made any significant changes recently. Also, it looks like my problem may be solved... Unfortunately, I don't know what solved it, so I don't think that my experience will be very useful for the next person that encounters the same issue. But just in case, here is what I did last:

The last time I activated the compatibility setting "run as administrator" for calibre.exe, I did so using Windows' troubleshooter instead of manually checking the box under the exe file properties. Just to see if it would make any difference. Though as far as I know, all this does is check the box for you.

(On a side note - I have to commend Microsoft for the improvements to its troubleshooter in recent years. Before Windows 7 - or maybe vista to be generous - I don't think I can recall anyone claiming that the troubleshooter had ever helped them solve any real-life computer issue - and those were a lot more frequent. But today, if I hadn't even looked up my issue online, I would have been able to run Calibre just by using the troubleshooter. Ironically though, I can't help but wonder how a "solve issue" button that works can be necessary...)

Anyway, after Mr. Goyal said that it looked like a windows security policy issue, I wanted to test other things, such as turning off Windows Smart Screen. So I unchecked the "run as administrator" box in the file's properties. Then, before I tried turning off Windows Smart Screen, I tried opening calibre to make sure that I was still getting the same error message. But the program opened without issue...

I opened it directly from the exe file, not from a shortcut.

I also checked directly in the registry to see if there was any compatibility setting left for calibre, in those two locations and there was none:

HKEY_CURRENT_USER\Software\Microsoft\Window NT\CurrentVersion\AppCompatFlags\Layers
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

So I'm clueless, but at least my issue seems solved. Thanks again.

BetterRed · 08-22-2014, 05:42 PM

Smart Screen is a security 'feature' see SmartScreen Filter: frequently asked questions - which is what Kovid suggested.

Maybe it was causing the block - it obviously reaches beyond the scope of IE.

When it starts Calibre, calls home to look for new versions of itself and here to look for new versions of installed PI's

BR

08-22-2014, 10:40 AM	#17
ebilodea Ignoramus Posts: 10 Karma: 10 Join Date: Aug 2014 Location: Ottawa, ON, Canada Device: Kindle PW2 (5.4.5.1)	Ok so at least the debug makes a little more sense but it's still not working without running it as administrator: Spoiler: calibre-debug -g calibre 2.0 [64bit] isfrozen: True is64bit: True Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE') ('Windows', '8', '6.2.9200') Python 2.7.8 Windows: ('8', '6.2.9200', '', 'Multiprocessor Free') Successfully initialized third party plugins: Goodreads Python function terminated unexpectedly [Error 5] Access is denied (Error Code: 1) Traceback (most recent call last): File "site.py", line 132, in main File "site.py", line 109, in run_entry_point File "site-packages\calibre\debug.py", line 217, in main File "site-packages\calibre\gui2\main.py", line 448, in main File "site-packages\calibre\gui2\main.py", line 430, in create_listener File "multiprocessing\connection.py", line 130, in __init__ File "multiprocessing\connection.py", line 338, in __init__ WindowsError: [Error 5] Access is denied

08-22-2014, 10:48 AM	#18
kovidgoyal creator of calibre Posts: 45,374 Karma: 27230406 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Some security policy on your computer is preventing calibre from communicating with its worker processes. Running as administrator probably gets around it. I am not sufficiently experienced with windows system administration to tell you how to find and change that policy. Last edited by kovidgoyal; 08-22-2014 at 10:59 AM.

08-22-2014, 05:42 PM	#22
BetterRed null operator (he/him) Posts: 21,741 Karma: 30237526 Join Date: Mar 2012 Location: Sydney Australia Device: none	Smart Screen is a security 'feature' see SmartScreen Filter: frequently asked questions - which is what Kovid suggested. Maybe it was causing the block - it obviously reaches beyond the scope of IE. When it starts Calibre, calls home to look for new versions of itself and here to look for new versions of installed PI's BR Attached Thumbnails Last edited by BetterRed; 08-23-2014 at 12:48 AM.

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08-22-2014, 03:33 PM	#21
ebilodea Ignoramus Posts: 10 Karma: 10 Join Date: Aug 2014 Location: Ottawa, ON, Canada Device: Kindle PW2 (5.4.5.1)	Thank you everyone for your take on this, I really appreciate it. bernie - I didn't attempt to do a system repair as I haven't had any other problem with my computer or made any significant changes recently. Also, it looks like my problem may be solved... Unfortunately, I don't know what solved it, so I don't think that my experience will be very useful for the next person that encounters the same issue. But just in case, here is what I did last: The last time I activated the compatibility setting "run as administrator" for calibre.exe, I did so using Windows' troubleshooter instead of manually checking the box under the exe file properties. Just to see if it would make any difference. Though as far as I know, all this does is check the box for you. (On a side note - I have to commend Microsoft for the improvements to its troubleshooter in recent years. Before Windows 7 - or maybe vista to be generous - I don't think I can recall anyone claiming that the troubleshooter had ever helped them solve any real-life computer issue - and those were a lot more frequent. But today, if I hadn't even looked up my issue online, I would have been able to run Calibre just by using the troubleshooter. Ironically though, I can't help but wonder how a "solve issue" button that works can be necessary...) Anyway, after Mr. Goyal said that it looked like a windows security policy issue, I wanted to test other things, such as turning off Windows Smart Screen. So I unchecked the "run as administrator" box in the file's properties. Then, before I tried turning off Windows Smart Screen, I tried opening calibre to make sure that I was still getting the same error message. But the program opened without issue... I opened it directly from the exe file, not from a shortcut. I also checked directly in the registry to see if there was any compatibility setting left for calibre, in those two locations and there was none: HKEY_CURRENT_USER\Software\Microsoft\Window NT\CurrentVersion\AppCompatFlags\Layers and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers So I'm clueless, but at least my issue seems solved. Thanks again.

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