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Old 08-22-2014, 10:27 AM   #16
ebilodea
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Quote:
calibre 1.47 isfrozen: True is64bit: False
Windows-8-6.2.9200 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
So... as I'm reading this myself, it looks as though I'm not running the 2.0 64-bit version that I installed apparently... I'm going to try to delete the Calibre folder entirely and see if re-installing it makes a difference.
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Old 08-22-2014, 10:40 AM   #17
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Ok so at least the debug makes a little more sense but it's still not working without running it as administrator:

Spoiler:
calibre-debug -g
calibre 2.0 [64bit] isfrozen: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.8
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: Goodreads
Python function terminated unexpectedly
[Error 5] Access is denied (Error Code: 1)
Traceback (most recent call last):
File "site.py", line 132, in main
File "site.py", line 109, in run_entry_point
File "site-packages\calibre\debug.py", line 217, in main
File "site-packages\calibre\gui2\main.py", line 448, in main
File "site-packages\calibre\gui2\main.py", line 430, in create_listener
File "multiprocessing\connection.py", line 130, in __init__
File "multiprocessing\connection.py", line 338, in __init__
WindowsError: [Error 5] Access is denied
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Old 08-22-2014, 10:48 AM   #18
kovidgoyal
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Some security policy on your computer is preventing calibre from communicating with its worker processes. Running as administrator probably gets around it. I am not sufficiently experienced with windows system administration to tell you how to find and change that policy.

Last edited by kovidgoyal; 08-22-2014 at 10:59 AM.
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Old 08-22-2014, 11:07 AM   #19
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Your windows system ihas a problem, nothing to do with calibre. Read this help post see if it helps.

luck
bernie
Quote:
Originally Posted by ebilodea View Post
Ok so at least the debug makes a little more sense but it's still not working without running it as administrator:

Spoiler:
calibre-debug -g
calibre 2.0 [64bit] isfrozen: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.8
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: Goodreads
Python function terminated unexpectedly
[Error 5] Access is denied (Error Code: 1)
Traceback (most recent call last):
File "site.py", line 132, in main
File "site.py", line 109, in run_entry_point
File "site-packages\calibre\debug.py", line 217, in main
File "site-packages\calibre\gui2\main.py", line 448, in main
File "site-packages\calibre\gui2\main.py", line 430, in create_listener
File "multiprocessing\connection.py", line 130, in __init__
File "multiprocessing\connection.py", line 338, in __init__
WindowsError: [Error 5] Access is denied
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Old 08-22-2014, 11:30 AM   #20
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Originally Posted by theducks View Post
and please wrap in [spoiler] tags (red X'd eye on the MR Advanced Reply toolbar)
No need to wrap in a spoiler code. It's not that big.
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Old 08-22-2014, 03:33 PM   #21
ebilodea
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Thank you everyone for your take on this, I really appreciate it.

bernie - I didn't attempt to do a system repair as I haven't had any other problem with my computer or made any significant changes recently. Also, it looks like my problem may be solved... Unfortunately, I don't know what solved it, so I don't think that my experience will be very useful for the next person that encounters the same issue. But just in case, here is what I did last:

The last time I activated the compatibility setting "run as administrator" for calibre.exe, I did so using Windows' troubleshooter instead of manually checking the box under the exe file properties. Just to see if it would make any difference. Though as far as I know, all this does is check the box for you.

(On a side note - I have to commend Microsoft for the improvements to its troubleshooter in recent years. Before Windows 7 - or maybe vista to be generous - I don't think I can recall anyone claiming that the troubleshooter had ever helped them solve any real-life computer issue - and those were a lot more frequent. But today, if I hadn't even looked up my issue online, I would have been able to run Calibre just by using the troubleshooter. Ironically though, I can't help but wonder how a "solve issue" button that works can be necessary...)

Anyway, after Mr. Goyal said that it looked like a windows security policy issue, I wanted to test other things, such as turning off Windows Smart Screen. So I unchecked the "run as administrator" box in the file's properties. Then, before I tried turning off Windows Smart Screen, I tried opening calibre to make sure that I was still getting the same error message. But the program opened without issue...

I opened it directly from the exe file, not from a shortcut.

I also checked directly in the registry to see if there was any compatibility setting left for calibre, in those two locations and there was none:

HKEY_CURRENT_USER\Software\Microsoft\Window NT\CurrentVersion\AppCompatFlags\Layers
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

So I'm clueless, but at least my issue seems solved. Thanks again.
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Old 08-22-2014, 05:42 PM   #22
BetterRed
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Smart Screen is a security 'feature' see SmartScreen Filter: frequently asked questions - which is what Kovid suggested.

Maybe it was causing the block - it obviously reaches beyond the scope of IE.

When it starts Calibre, calls home to look for new versions of itself and here to look for new versions of installed PI's

BR
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Last edited by BetterRed; 08-23-2014 at 12:48 AM.
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