Problem installing apps/Solution - Page 2

Blossom · 12-10-2011, 02:40 AM

Quote:

Originally Posted by sadievan

I deleted an app from my Fire and there is a folder by that name in the sd section. Checked and inside that folder are some more folders. Each holds one thumbnail. Should I delete the app folder?

Carol

If it has the same name of the app it should be safe to delete.

sadievan · 12-10-2011, 09:53 AM

Quote:

Originally Posted by Blossom

If it has the same name of the app it should be safe to delete.

Thanks. Yes it's the same name. It was PressReader.

Carol

bjones6416 · 12-10-2011, 10:47 PM

I ended up having to call Amazon Customer Service about my sister's Fire because the app that I deleted both out of her cloud and off of her device popped back up on the notification bar in an endless "preparing to install" screen -- again.

A very nice experience. He had me check a few of the things that I had already done, I think just to make sure I had actually done all the steps to get rid of the app. What finally worked was to go to Settings/More/Applications/All Applications, and then choose "Amazon Appstore." I had tried "Apps" at that point and I had tried "AppManager", but I hadn't tried Appstore. He had me clear data on that screen, then restart it. It worked, at least for the moment. I have to say I was impressed with (1) the fact that I didn't have any wait at all before someone answered the phone, and (2) the fact that he didn't seem to be working from a script like so many customer service reps are -- he was actually listening to me. No time wasted at all, and he was very friendly. Oh, how I wish AT&T customer service was like this!

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12-10-2011, 10:47 PM	#18
bjones6416 ↓↓ Skirt!! Earrings!! Posts: 3,394 Karma: 17432172 Join Date: Jun 2009 Location: Georgia, USA Device: Acer netbook, JetBook Lite, Sony PRS-300, Kindle 2, Kindle Fire	I ended up having to call Amazon Customer Service about my sister's Fire because the app that I deleted both out of her cloud and off of her device popped back up on the notification bar in an endless "preparing to install" screen -- again. A very nice experience. He had me check a few of the things that I had already done, I think just to make sure I had actually done all the steps to get rid of the app. What finally worked was to go to Settings/More/Applications/All Applications, and then choose "Amazon Appstore." I had tried "Apps" at that point and I had tried "AppManager", but I hadn't tried Appstore. He had me clear data on that screen, then restart it. It worked, at least for the moment. I have to say I was impressed with (1) the fact that I didn't have any wait at all before someone answered the phone, and (2) the fact that he didn't seem to be working from a script like so many customer service reps are -- he was actually listening to me. No time wasted at all, and he was very friendly. Oh, how I wish AT&T customer service was like this!

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