Nov Patch doesn't fix Wake-from-Sleep bug

[pokee]

Originally Posted by 49Kat

My usage of the Vox would tend to be intermittent, might pick it up for quick use here and there throughout the day, but with this going on, that isn't going to be possible. I guess for now it might be easier on the Vox if I just turn it right off between uses. And may as well leave it on charge, too.

I wish I knew what happened to make this so much worse overnight. I had really thought the patch fixed this.

Mine has been fine all day BUT I did catch the little bugger waking up from his sleep just as I was walking by....I think I didn't force sleep...I just left it after I was downloading a zinio magazine...so maybe that's why it was waking itself up?

I would try a factory reset...you shouldn't have to avoid it sleeping until the end of time!

[Haesslich]

You know, I'm starting to think I'm the only one who completed the firmware update correctly, or something, since I've seen none of the problems reported here. At all. I just finished reading for thirty minutes, including some usage of the Kobo app, and lost about 10% power after 30 minutes of reading... and having had it in standby, with wifi off, all day. So it's been off the charger 48 hours without freezing up, and without draining out overnight.

For the people who had problems after the update; did you get prompted for the update, then went on to install, or did you try to force the update?

[taming]

Originally Posted by Haesslich

You know, I'm starting to think I'm the only one who completed the firmware update correctly, or something, since I've seen none of the problems reported here.

No problems here, either. I have two of them, one I invoked from settings, the other was from a notification that there was one.

[49Kat]

Originally Posted by pokee

Mine has been fine all day BUT I did catch the little bugger waking up from his sleep just as I was walking by....I think I didn't force sleep...I just left it after I was downloading a zinio magazine...so maybe that's why it was waking itself up?

I would try a factory reset...you shouldn't have to avoid it sleeping until the end of time!

Yes, maybe I should plan for that. I've got a couple of library books I'm reading at the moment, though.

I think I'll PM James and see what he would suggest. Still, if I were the only one experiencing this I would say, sure, do the reset. But I'm not, this is a bug with the Vox, obviously.

For further troubleshooting, I uninstalled Lookout, restarted, and the issue remains.

I would try uninstalling Sony Reader before doing a complete factory reset, since that would be the least obnoxious thing to try. (I always go for the least intrusive first when trying to problem solve.)

[49Kat]

Originally Posted by Haesslich

You know, I'm starting to think I'm the only one who completed the firmware update correctly, or something, since I've seen none of the problems reported here....

For the people who had problems after the update; did you get prompted for the update, then went on to install, or did you try to force the update?

I don't think it's necessarily the case that if you're having problems, you must have applied the update incorrectly.

...I was prompted for the update. I followed the instructions. They aren't difficult to follow. You just put the Vox down and let it do its thing. Everything was fine yesterday. I had been having intermittent problems with the waking from sleep thing prior to the update. After the update, I had no further problems for the rest of the day. Last night at the end of my day, I powered down the Vox, plugged it into the charger, powered it up this morning, and it's been like this ever since. If I leave it in sleep mode for more than a few seconds, a reset is required. The difference is that before the update, the Vox wouldn't wake up at all if this issue was occurring. After the update, I can get to the lock screen, I can unlock the Vox, I can get through one tap function and then it freezes from there.

One question that I would ask of everyone who is having issues: Do you all have some sort of anti-malware app running? I did, maybe that caused a problem. In the future, it would be a good idea to disable it, although these anti-malware apps tend to power themselves back up again when the Vox restarts.

I also wonder if there's some non obnoxious way to roll the Vox back to the previous build and re apply the update.

[Haesslich]

Originally Posted by 49Kat

I don't think it's necessarily the case that if you're having problems, you must have applied the update incorrectly.

...I was prompted for the update. I followed the instructions. They aren't difficult to follow. You just put the Vox down and let it do its thing. Everything was fine yesterday. I had been having intermittent problems with the waking from sleep thing prior to the update. After the update, I had no further problems for the rest of the day. Last night at the end of my day, I powered down the Vox, plugged it into the charger, powered it up this morning, and it's been like this ever since. If I leave it in sleep mode for more than a few seconds, a reset is required. The difference is that before the update, the Vox wouldn't wake up at all if this issue was occurring. After the update, I can get to the lock screen, I can unlock the Vox, I can get through one tap function and then it freezes from there.

One question that I would ask of everyone who is having issues: Do you all have some sort of anti-malware app running? I did, maybe that caused a problem. In the future, it would be a good idea to disable it, although these anti-malware apps tend to power themselves back up again when the Vox restarts.

I also wonder if there's some non obnoxious way to roll the Vox back to the previous build and re apply the update.

An anti-malware program would try to prevent system changes, but wouldn't have been able to do so (most of them) if you were in the middle of the firmware update process.

And yes, I generally find that if things aren't working right, it's because - depressingly often - someone didn't follow the process correctly, and not everything got updated. About the only time that I've had issues since the update was unplugging the Kobo Vox from my computer, when it froze after the 'Turn off USB Storage' button was hit, and I then unplugged it from the computer.

For my part, I made sure everything was as 'stock' as possible before the update; I undid the root exploit, made sure all the apps which came with the Kobo were present (if disabled), and then had just come off a fresh restart (following the unrooting) and let the Vox prompt me to update while it was plugged into the AC adapter and connected to my home network, to minimize issues with insufficient battery or else bad connections causing the firmware download to fail.

Also, I'm assuming people are still having problems after the factory restore, then update?

[49Kat]

Lookout likely would have scanned anything before allowing it to install. I've seen it do that with other apps I've installed. But I don't think Lookout is as aggressive as PC antivirus programs.

With Windows, in prior times one used to be told to turn off the AV before installing, but it seems most software doesn't require that anymore and I very seldom turn off my AV to install software. I got used to that, it never occurred to me to turn off Lookout on the Vox. Actually, uninstalling it temporarily would have been easier than all the *rap I've had to go through today, and today I actually did uninstall and reinstall just to see if that was the problem.

I stand by my following the instructions otherwise, though, which, BTW, did not include turning off any antimalware. I didn't force the update, I got a prompt. Battery was up to full. I put the Vox down and walked away and didn't touch anything while the update was happening. The Vox restarts itself as needed during the process.

Yes, I see from another thread that doing a factory reset has not helped at least one other person.

Is there a power management app somewhere a person could try?

Waiting to hear from our local Kobo guy who did ask us to post issues to this thread. I guess he's taking the weekend off.

Just so ya know, I did not sign up to be a beta tester.

[dmacmart]

I had no problems before, checked settings for uodate, update went smoothly, but as soon as It was applied, freezing -both unwilling to wake from sleep, and while operating (usually on the home screen but not always.

My Vox is quite vanilla, only a very few apps, no anti-malware, nothing fancy at all.

I had to pry the back cover off twice to reset. I don't want to keep doing that in case I pop some of the plastic hook things.

[49Kat]

I'm going to completely discharge the battery tonight, then charge it back up & see what that brings.

[pokee]

Originally Posted by 49Kat

I'm going to completely discharge the battery tonight, then charge it back up & see what that brings.

I'd be nervous about that, if I were you...I believe that's what caused a serious bug with my kobo library and forced me to do a factory reset...but that's just a theory of mine, since I cannot think of any other logical explanation.

In the couple cases we're seeing here where the update didn't work (and perhaps caused some more severe problems), let's just say that I believe you...you probably did everything right...it stands to reason that the update won't work 100% of the time...I would have more confidence in that if Kobo's quality control was better.

Incidentally...I didn't sign up as an official beta tester either...since unofficially, most of us on this forum are already beta testers...

[49Kat]

Too late, battery discharge done. (I hope this is not when a problem charging the battery develops now, LOL!)

Re the beta tester thing, I don't 'enjoy' having technical issues with products, but when a problem arises, I have a lot of trouble leaving it alone until the cause and cure are found and I can be quite tenacious in trying to find solutions. I'm willing to trouble shoot and provide info to assist those who are in a position to fix the problem, but as a customer, I just want my product to work the way it could and should. If I had spare hardware to fool around with, I would actually enjoy beta testing computer software and other devices. A person can be quite fearless on a device when it doesn't bother him or her to have to wipe it all and start from factory specs. But I just want this Vox to do what it was meant to do. For me, I see it as a reader with perks.

The Vox has a lot of potential, and mine is not performing up to its fullest, that's for sure. I would sure like to see this get fixed. I'm not inclined at this point to uninstall and reinstall any other apps until James has provided some input on this thread. I would like the opportunity to try reinstalling the update. In the meantime, I guess for the time being rather than doing a quick press on the power button when waking it up, I could just do the long one, since I'll have to completely reboot it anyway and I know that now because it now happens every time.

[taming]

Originally Posted by pokee

Incidentally...I didn't sign up as an official beta tester either...since unofficially, most of us on this forum are already beta testers...

Not quite. Here is an example, from my own life as a beta tester for the Touch that just happened. I had a problem with page change speeds after the latest build was released. It was NOT something we had seen with the latest beta build, btw and very few people are reporting it as an issue.

Working with one of the developers over email. I made a series of videos of the problem as I tried various things--which included multiple factory rests and applying different beta builds for comparison. After all of this, my problem was solved. Now the issue before the developer is if this solution is generalizable enough to recommend to other people who have what seems to be the same problem.

It was a whole morning of testing of this one thing. The plus was that I solved my problem (and ultimately it was something I decided to try on my own), the downside was, well, it was a whole morning that I could have spent doing something else.

[PeterT]

But what on earth would you rather have been doing?

[taming]

Originally Posted by PeterT

But what on earth would you rather have been doing?

Reading comes to mind.

[hpulley]

My Vox now does a different wake from sleep than it used to. I come and find it with the 3 return, menu and home buttons lit and active (they blink when I press them) but the screen is blank. Pressing power momentarily does nothing. Holding it for 5-6s turns it off and then a momentary press does a green blinking cold start.

I still don't need to do the hold for 10s thing which I had to do before but it still isn't perfect though I'm not sure this patch was supposed to fix the wake from sleep thing, perhaps just the cold boot thing but this means it still sort of needs to be cold booted, just not hard 10s started.