Can anybody here guide me re: issues with my Kobo Touch

[muskokobob]

Originally Posted by Joe563

Well, as so may know, the Desktop Application is only required for the initial setup of the Touch and the first download of the firmware. Thereafter, downloads of firmware updates and of Kobo books that you have purchased can be done via WiFi. So you should get the problem resolution going by sending a detailed e-mail to help@kobobooks.com describing the problem and what you have done so far to fix it, and, meanwhile use the WiFi when needed.

I have done this and get the standard reply:
1. Unload Desktop and then reload.
2. Do a factory reset on the reader.
When you then tell them you have done this and everything is the same, you never get a response from them again.

[Joe563]

To get Kobo's tier 2 attention go to getsatisfaction.com/kobo and post a message along with your incident number. If that does not get results, then, you could try try sending a message to koboexecutivecare@kobo.com. This e-mail address was posted on the consumerist.com website on January 3.