Unable to buy books from B&N after an account lock - Page 2

geertm · 11-10-2011, 04:07 PM

Quote:

Originally Posted by oldehappycat

I live in the Philippines and have a Nook Color. I have a US credit card, US address and StrongVPN. I can buy books with no problem, I download my Financial Times with no problem but my subscription to the New York Magazine does not work. I was able to purchase the subscription and the issues show up as available for download but the download fails every time. Any ideas?

What kind of error message do you get?

The magazine can also be read on Nook for PC. You could try that. Than you now if it is a problem with your Nook or with B&N.

psercki · 11-10-2011, 05:06 PM

I have had a Nook for 18 months and never had a problem with pruchasing with gift cards. It's not that my card was invalid because it was a valid card. I truly got upset with Barnes and Noble because of the lack of quality cutomer service I received on three different occasions. I've worked customer service for many years, and the service I received was very poor.

Dr. Drib · 11-13-2011, 08:06 AM

Quote:

Originally Posted by Doug Pardee

Is it an American credit card? B&N reports that they recently changed their rules to require an American credit card but they no longer check the IP address to see if the user is in the US.

Are you sure about this?

Don

mikaelalind · 11-13-2011, 08:28 AM

I have had similiar errors lately. I have never been able to buy books from BN, but I used to be able to download freebies. Not the last couple of weeks. Which is frustrating, since there have been some books I really wanted to read

.

Asawi · 11-13-2011, 08:42 AM

Like Mikaela I'm Swedish. I live in Sweden and my VISA card is Swedish. I have however given a US billing and delivery address. It's a genuine address (my friend's home) and I have had Nook covers delivered there.
I have however not ever been able to buy anything but free Nook-books.
I can still do that (got the Rizzoli/Isles short story minutes ago). As far as non-free books I haven't made any attempts yet. Might try one of the $0,25 or something ones just to see...

Edit: Update: Nope, did not work. "Invalid credit card" or something like that. Previoulse when I have tried (way back in May) the message I got was that it was because I wasn't in USA, so something has definitely changed.

Edit 2: I realized I really wanted the $0,25 book (Bobblehead Dad), and (as usual) it was the same price at Sony Store where I have no problem using my VISA card, wherever I am physically located. So now I went and spent money and made my already too long TBR list even longer. It's supposed to be a quick read though...

11-13-2011, 08:42 AM	#20
Asawi Gadgetoholic Posts: 1,467 Karma: 3865860 Join Date: Feb 2011 Location: Sweden Device: Kobo Libra2, Tolino Vision 6	Like Mikaela I'm Swedish. I live in Sweden and my VISA card is Swedish. I have however given a US billing and delivery address. It's a genuine address (my friend's home) and I have had Nook covers delivered there. I have however not ever been able to buy anything but free Nook-books. I can still do that (got the Rizzoli/Isles short story minutes ago). As far as non-free books I haven't made any attempts yet. Might try one of the $0,25 or something ones just to see... Edit: Update: Nope, did not work. "Invalid credit card" or something like that. Previoulse when I have tried (way back in May) the message I got was that it was because I wasn't in USA, so something has definitely changed. Edit 2: I realized I really wanted the $0,25 book (Bobblehead Dad), and (as usual) it was the same price at Sony Store where I have no problem using my VISA card, wherever I am physically located. So now I went and spent money and made my already too long TBR list even longer. It's supposed to be a quick read though... Last edited by Asawi; 11-13-2011 at 09:02 AM.

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11-10-2011, 05:06 PM	#17
psercki Member Posts: 17 Karma: 10 Join Date: Jun 2009 Location: Chicago Device: Sony PRS 600 and nook	I have had a Nook for 18 months and never had a problem with pruchasing with gift cards. It's not that my card was invalid because it was a valid card. I truly got upset with Barnes and Noble because of the lack of quality cutomer service I received on three different occasions. I've worked customer service for many years, and the service I received was very poor.

11-13-2011, 08:28 AM	#19
mikaelalind Fanatic Posts: 590 Karma: 788068 Join Date: Sep 2009 Location: Sweden Device: Sony PRS 505, Cybook Odessey	I have had similiar errors lately. I have never been able to buy books from BN, but I used to be able to download freebies. Not the last couple of weeks. Which is frustrating, since there have been some books I really wanted to read .

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