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Old 10-11-2011, 04:58 PM   #16
Sydney's Mom
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It strikes me as somewhat disingenuous to say "the screen has lines on it". Why did you not tell them that you had broken it?
Well, I don't know that it is broken. It is not like anything is cracked. Even the case is good.

And jgaiser, I didn't even make it to the 2 week mark! But my kindles 1 and 2 made it years.
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Old 10-11-2011, 07:56 PM   #17
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The glass on the inside is cracked.
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Old 10-11-2011, 09:44 PM   #18
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Great points. Well, I sent the old unit in today, and they will get no argument from me if they come back and charge me. Of course, they did mention that they saw I had a Fire on order - don't know if that influened their decision or not.
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Old 10-12-2011, 06:25 PM   #19
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Quote:
Originally Posted by HarryT View Post
It strikes me as somewhat disingenuous to say "the screen has lines on it". Why did you not tell them that you had broken it?
I have to agree with Harry here

My conscious would eat me alive if i lied like that.

A Lie of omission is still a lie.
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Old 10-14-2011, 07:45 AM   #20
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Well, I don't know that it is broken. It is not like anything is cracked. Even the case is good.
The screen substrate is broken - the thin layer of glass that's underneath the outer plastic screen.
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Old 10-18-2011, 11:44 AM   #21
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I hate when that happends. I have a similar story: before coming to the Kindle I had an Aluratek Libra Pro. One day I was comming back from the gym, last winter, and I stuffed it in my coat pocket and walked one block to my office. When I finally got to my desk the pressure on the Libra Pro had snapped the screen in half. I hate when that happends. So far I have been a lot more careful with my Kindle, I have had it longer then either of my pre-kindles.
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Old 10-23-2011, 11:51 AM   #22
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Today, I accidentally dropped something on my new Kindle, the sound that came forth was between a clink and a thud. I was mortified. As a result, a speck of grey now appears on the screen. Should I keep the Kindle or replace it? Is it okay to let CS know about this, and to request a new or refurbished Kindle? Will CS refund international shipping costs when I return the damaged Kindle to them? Thank you for your help.
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Old 10-23-2011, 12:20 PM   #23
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Your best bet, in my opinion, is to be completely honest with Kindle Customer Service (not the normal Amazon Customer Service), and see what they'll do for you.

Only they will be able to tell you what they will or won't be able to do, but don't be too pessimistic.
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Old 10-24-2011, 12:48 PM   #24
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A lady at work sat on her Kindle at the beach. I chided her for not being careful... two weeks later my boyfriend sat on mine. She had the last laugh!
Karma is a beach.
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Old 10-24-2011, 03:47 PM   #25
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Originally Posted by Sydney's Mom View Post
Yes, when I asked my daughter (who broke 2 within a month) if I could use hers, she said "They are really easy to break, aren't they?" (In a snotty teenage tone of voice.)
My brother in law always says, 'that's why some animals eat their young'.
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