Touch New Zealand - problems with setup

[CdnKiwi]

Hi,
I just purchased my Kobo Touch yesterday and I find I am completely frustrated by the Kobo Desktop programme. Things were going fine until I added some of the free ebooks to my kobo website library. Just to try things out - I've not purchased anything yet. I was unable to get them onto the Kobo itself by syncing through Desktop, so I did it by WiFi (have wireless at home). This seemed to work fine until I opened Kobo Desktop again. It now tells me that I am using two accounts (both of which they list, both of which are identical). I cannot figure this out. I've logged out of everything (including checking that I'm logged out of Whitcoulls), shut down and re-started everything - the usual, to no avail. Please help!?

LOVE the unit. Not so much in love with the programme (have now downloaded Calibre and my blood pressure has come down somewhat).

ps i'm on a Macbook Pro.

[kiwipippa]

CdnKiwi, is your device registered to the Kobo store or the Whitcoulls store? It cannot be registered to both.

You can still buy from both stores - however, you can only sync from one - which must be the one your device is registered with. To find out which device it is registered to, check out the affiliate.conf file on the device itself - it will probably say Whitcoulls

To buy from the other store, you use your Macbook with ADE/calibre and download the epub - instead of sync'ing using wifi.

When the devices went on sale in NZ Whitcoulls neglected to tell anyone that the devices were setup to sync to the Whitcoulls store - there were no instructions included, everything said to set up an account through kobo - which is what I presume you did, hence the two accounts message.

Try downloading the epub for kobo books instead of syncing, and then try a trial sync of a free whitcoulls book "bought" using the Whitcoulls.co.nz website - not the app.

I am out for the day, but happy to help you with this later.

If it is any consolation - I agree with you, the device is fantastic, the app less so. I hardly use it - I use calibre and ADE almost exclusively - especially since ebook pricing at kobo and whitcoulls is so high compared to amazon and other retailers.

Personally I don't think you'll miss much not using the app - unless you really want to take notes and share to Facebook (and I think these features may be coming soon to side loaded books anyway)