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Reload this Page Kobo wants me to pay shipping for defective unit!!!!

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Old 09-29-2011, 08:26 PM   #16
molman
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I like the ship me a replacement, I'll ship you my faulty one in the same box with a return paid label, if it's deemed not faulty (or I don't ship my faulty one back) you charge my CC which I gave you model.
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Old 09-29-2011, 08:31 PM   #17
The Terminator
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I have changed my mind.
Last edited by The Terminator; 09-29-2011 at 10:59 PM.
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Old 09-29-2011, 08:32 PM   #18
PeterT
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Originally Posted by The Terminator View Post
I would definitely buy it now. I'm guessing you bought it?
Yes I did... I had been semi burned back with the WiFi. I took a tumble in the winter with it in my pocket and broke the screen. When I contacted Kobo I was told no coverage, so I bought a new one.

A few months later, I saw their unofficial policies had changed, got in touch again and this time was told they send me a box!

Net result was I ended up with a second working WiFi.

Net NET result was the Minister in my church got a WiFi Kobo from me.

So when the wife bought me a Touch I felt I SHOULD get the extended warranty.
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Old 09-30-2011, 06:01 AM   #19
taming
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I didn't buy the extended warranty only because I had gone through three versions of the device (O-WiFi-Touch) in such a short time. I sorta figured that with local support here at Chapters and the probability that a new and better Kobo would be out before that local replacement shtuff disappeared, why bother. Now I am so happy with the feature set with the Touch that I might not be aching for a new version, well, the extended warranty is looking better .
Last edited by taming; 09-30-2011 at 06:02 AM. Reason: I can't spell WiFi this early in the morning
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