Totally disappointed with SONY - Page 2

Tony1988 · 09-14-2011, 06:16 PM

Quote:

Originally Posted by drdann

If you scan the fora here, you will find far more complaints about Sony screens than others.

That may be true. But the Sony forum does have the most replies than any other forum. So you do have to account for that.

drdann · 09-14-2011, 06:31 PM

True.. but a quick look at a sister forum here indicates that it is common for the major competitor top replace units, including broken screens, at no cost, during the entire warranty period... As I said earlier, I loved the features on the PRS- line, so that also leads to a lot of my disappointment This unit, everything was fine.. screen stand by image was flawless, pick it up, turn it on, gently tap the book cover to open the book I want to read (battery had totally died, so charged completely), and I watch as the screen flickers than the obvious signs of a broken substrate. I have never had ANY problem with any other touch screen device, including multiple PDAs, phones, and an android tablet. I also do not like being called a liar by someone who is supposed to be providing customer service....

Tony1988 · 09-14-2011, 06:46 PM

Why dont you look into the pocketbook ereaders?? They use the vizplex and they have way more features than any other ereader. Yeah the resolution isnt as great as the pearl. But truthfully how much resolution do you really need for Black and white text???

drdann · 09-14-2011, 08:24 PM

I am thinking of going to a TFT based reader... or trying to find better software for my android tablet... Aldiko seems to be painfully slow importing the books to its database, but I love the interface... like the reading experience on Coolreader, but not the lack of a "book shelf" interface or even a "library" so to speak

bibahbuzemann · 09-15-2011, 03:06 AM

Quote:

Originally Posted by drdann

...obvious signs of a broken substrate. I have never had ANY problem with any other touch screen device, including multiple PDAs, phones, and an android tablet. I also do not like being called a liar by someone who is supposed to be providing customer service....

You are not a liar. What is broken substrate?

carpetmojo · 09-15-2011, 04:34 AM

Well...... you know Jules Verne's "Journey to the Centre of the Earth" .........

drdann · 09-15-2011, 07:49 AM

Quote:

Originally Posted by bibahbuzemann

You are not a liar. What is broken substrate?

a screen that is broken inside with NO damage to the outside of the screen.. of course, Sony tends to find magical damage "not visible to the naked eye"

ST-One · 09-15-2011, 08:06 AM

Quote:

Originally Posted by drdann

Yes, but there are several classes (quality levels) and sony uses the lowest. Typical experience... called the # given, provided incident #, the guy in Nepal CLAIMS he could barely hear me, and tried to blame it on me "there's no way it can happen on two units with the same owner".

For some reason I agree with the Nepalese.

drdann · 09-15-2011, 08:21 AM

Neither unit has any damage to the outside, and the second one literally died in my hands as I turned it on to read. Thanks for the ride, I can now see that some of the users here are as rude as the support staff I had to deal with... just one things to think about, if you do a minimal amount of research, you will find that Sony has thousands of complaints about refusing to honor warranty service and always blames the consumer....

DoctorOhh · 09-15-2011, 08:33 AM

Quote:

Originally Posted by drdann

Quote:

Originally Posted by drdann

I am thinking of going to a TFT based reader...

"there's no way it can happen on two units with the same owner".

If you were my oldest son, now married and on his own, it could happen.

The last two devices that he had in which the screens broke for no apparent reason, with no surface damage, were a cell phone and a TFT based ereader.

Good Luck with your future devices.

drdann · 09-15-2011, 08:40 AM

thank you for your input. I might add these are the only devices I've ever had where the screens broke.... including 5 PDAS (kept upgrading when new ones came out or batteries finally refused to charge anymore), 4 phones (upgrades, and a replacement for a stolen unit), android tablet.

So, the only 2 units that have issues are SONY... none of the HANDSPRING, PALM, LG, SAMSUNG or even generic units do... hmm...

SONY claims they listen, but it appears they don't.... next unit I buy, I will buy an extended warranty, even though they are usually rip offs.. because it may close their only loop hole and they can't blame accidental damage, since that is suddenly covered. (I repeat, however, that there was no accidental damage).

Ripplinger · 09-15-2011, 09:06 AM

You might consider trying out SquareTrade for your next warranty coverage, they also offer accidental damage at usually a significant savings over getting it through the store. I compared the same protection from Best Buy (where I bought my 350), Sony and SquareTrade, and got a 3 year warranty including accidental damage with SquareTrade for $39.99 total for the 3 years. If I remember, both Best Buy and Sony wanted $79.99 for the same coverage for 2 years. You can often find promotional discounts going on that will give you a percentage off the usual charge (which is what I did).

I normally never purchase extended warranties, but after reading about the number of screens being damaged, and some just seeming to go bad without any explanation, I decided to do it for the reader since I carry it with me everywhere.

JSWolf · 09-15-2011, 09:19 AM

Quote:

Originally Posted by drdann

Yes, but there are several classes (quality levels) and sony uses the lowest. Typical experience... called the # given, provided incident #, the guy in Nepal CLAIMS he could barely hear me, and tried to blame it on me "there's no way it can happen on two units with the same owner". Then says it will cost a minimum of $29 plus taxes, and likely more, since it is probably physical damage. If you scan the fora here, you will find far more complaints about Sony screens than others.

No, there are not several levels of quality. The screens are all the same. Sony does not use a lower quality screen then anyone else. I'm sorry, but if you read the forum, you'll find screens breaking from all different brands. It's not just Sony. Amazon, Bookeen, and others all have had screens break. Please don't go spreading false information. A 6" eink screen as used by Sony is the exact same screen as used by Amazon and B&N and Kobo. There is no difference in quality.

drdann · 09-15-2011, 10:11 AM

As I understand it, there are screens made by different manufacturers using the same e-ink FILM applied to their screens, i.e. the "bad batch" by LG that had the fading in the sun issue... If I am mistaken in this, please forgive me.

Graham · 09-15-2011, 10:16 AM

Quote:

Originally Posted by drdann

As I understand it, there are screens made by different manufacturers using the same e-ink FILM applied to their screens, i.e. the "bad batch" by LG that had the fading in the sun issue... If I am mistaken in this, please forgive me.

Suffering a 'bad batch' is a very different thing to deliberately choosing low quality screens.

Graham

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09-14-2011, 06:31 PM	#17
drdann Connoisseur Posts: 64 Karma: 300000 Join Date: Nov 2010 Location: Twin Falls, ID Device: Sony PRS-350	True.. but a quick look at a sister forum here indicates that it is common for the major competitor top replace units, including broken screens, at no cost, during the entire warranty period... As I said earlier, I loved the features on the PRS- line, so that also leads to a lot of my disappointment This unit, everything was fine.. screen stand by image was flawless, pick it up, turn it on, gently tap the book cover to open the book I want to read (battery had totally died, so charged completely), and I watch as the screen flickers than the obvious signs of a broken substrate. I have never had ANY problem with any other touch screen device, including multiple PDAs, phones, and an android tablet. I also do not like being called a liar by someone who is supposed to be providing customer service....

09-14-2011, 06:46 PM	#18
Tony1988 Guru Posts: 718 Karma: 4033862 Join Date: Jun 2011 Device: sony prs-350	Why dont you look into the pocketbook ereaders?? They use the vizplex and they have way more features than any other ereader. Yeah the resolution isnt as great as the pearl. But truthfully how much resolution do you really need for Black and white text???

09-14-2011, 08:24 PM	#19
drdann Connoisseur Posts: 64 Karma: 300000 Join Date: Nov 2010 Location: Twin Falls, ID Device: Sony PRS-350	I am thinking of going to a TFT based reader... or trying to find better software for my android tablet... Aldiko seems to be painfully slow importing the books to its database, but I love the interface... like the reading experience on Coolreader, but not the lack of a "book shelf" interface or even a "library" so to speak

09-15-2011, 04:34 AM	#21
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Well...... you know Jules Verne's "Journey to the Centre of the Earth" .........

09-15-2011, 08:21 AM	#24
drdann Connoisseur Posts: 64 Karma: 300000 Join Date: Nov 2010 Location: Twin Falls, ID Device: Sony PRS-350	Neither unit has any damage to the outside, and the second one literally died in my hands as I turned it on to read. Thanks for the ride, I can now see that some of the users here are as rude as the support staff I had to deal with... just one things to think about, if you do a minimal amount of research, you will find that Sony has thousands of complaints about refusing to honor warranty service and always blames the consumer....

09-15-2011, 08:40 AM	#26
drdann Connoisseur Posts: 64 Karma: 300000 Join Date: Nov 2010 Location: Twin Falls, ID Device: Sony PRS-350	thank you for your input. I might add these are the only devices I've ever had where the screens broke.... including 5 PDAS (kept upgrading when new ones came out or batteries finally refused to charge anymore), 4 phones (upgrades, and a replacement for a stolen unit), android tablet. So, the only 2 units that have issues are SONY... none of the HANDSPRING, PALM, LG, SAMSUNG or even generic units do... hmm... SONY claims they listen, but it appears they don't.... next unit I buy, I will buy an extended warranty, even though they are usually rip offs.. because it may close their only loop hole and they can't blame accidental damage, since that is suddenly covered. (I repeat, however, that there was no accidental damage).

09-15-2011, 09:06 AM	#27
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	You might consider trying out SquareTrade for your next warranty coverage, they also offer accidental damage at usually a significant savings over getting it through the store. I compared the same protection from Best Buy (where I bought my 350), Sony and SquareTrade, and got a 3 year warranty including accidental damage with SquareTrade for $39.99 total for the 3 years. If I remember, both Best Buy and Sony wanted $79.99 for the same coverage for 2 years. You can often find promotional discounts going on that will give you a percentage off the usual charge (which is what I did). I normally never purchase extended warranties, but after reading about the number of screens being damaged, and some just seeming to go bad without any explanation, I decided to do it for the reader since I carry it with me everywhere.

09-15-2011, 10:11 AM	#29
drdann Connoisseur Posts: 64 Karma: 300000 Join Date: Nov 2010 Location: Twin Falls, ID Device: Sony PRS-350	As I understand it, there are screens made by different manufacturers using the same e-ink FILM applied to their screens, i.e. the "bad batch" by LG that had the fading in the sun issue... If I am mistaken in this, please forgive me.

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