No more waiting for eDGes to ship?

Originally Posted by euser1

On the flip side, they did manage to correct my mistake when I cancelled an order and re-ordered and thus lost my place in shipping. Tom managed to get my edge to ship in time.

Give the device a chance. The first day I got it, to be honest, I was kind of underwhelmed. But after using it for a couple of days, I can appreciate the thought and design that went into producing this. The eink side puts Amazon's Kindle DX to shame. And the LCD side holds up it's own with the Ipad.

Only problem is the weight, but I find that holding it like a book actually works pretty well.

Glad to know I wasn't the only one to do this ;-). I ordered but then I thought I could just change the order and ended up reordering. Not being able to afford 2 eDGes, I wrote cs and they canceled the first one and I still got my eDGe in time. I haven't had an issue with the weight so far, but I usually lounge in chairs and hold the eDGe on my lap/stomach and use the side that I'm not using to steady it. The stylus is my friend on either side :-)

Edit: Quote deleted by administrator from user's request

If you really want to do that refuse the package or be sure not to open it and work on a return. Selling it on eBay will cost you a bunch of money. Doesn't seem to make to much sense to me. Mistakes do happen and I am not defending enTourage. If they truly messed up your order then they should work on making it right.

OK, I wrote a post but was waiting to post it to see whether I'd change my mind. (If you want to know why, just look at my sig. I take what I post very seriously, and try to make sure I'm neither butting in and sounding off too prematurely nor letting something slide that shouldn't.) I've decided to post it, though. I don't know if it will sound as understanding and supportive as I intend it to be (because I understand why you're frustrated), but I think it's honest.

PS, you got the quote wrong, but either way, *I* have experienced both ridiculous and unrealistic levels of service.
------------------

Edit: Quote deleted by administrator from user's request

Of course, do what you want, and have whatever expectations of the company you want, but if this is the right product for you, then I think you're being a little harsh and only hurting yourself.

Firstly, some of us did wait *months* after (pre-)ordering, and yes, we all had certain things happen that we wish we'd had the edge for. (Like, if I had known they were going to freely and unexpectedly expedite shipping to next day for us first-wave pre-orders, then I could have received it locally and not have to then ship it to Mexico and pay an extra $200 in shipping and duty.)

Secondly, yes there have been bungles, and many of them have happened to us after we have received our machines, not before, which is a lot more frustrating (especially being in Mexico). If you look around the posts, I think you'll see a LOT more positive comments re: customer service than negative comments. I have had a lot of back luck and have every reason to be sour on the experience but received incredible responsiveness and support from the company, the details of which I've been hesitant to mention because I don't want to set up unrealistic expectations for others. (Which is probably why your comments compel me to stand up for them.)

But suffice it to say, if you work with the company, they will take care of you. I'm sorry you have to wait a few days, and I'm sorry that means you've decided that it's not even worth trying the product.

We all know how frustrating shipping delays are. Heck, I got screwed (will this be my 3rd bleep?) because my machine arrived *early.* We all watched our tracking numbers with anticipation and yes, if you'd posted about having to wait a few extra days without questioning the company's integrity, we would have ALL been commiserating with you. But, I don't think I can let this go without calling out your comments about enTourage, which I'm sure were simply made out of frustration.

I am sincerely sorry there were errors and miscommunications with your order, as there clearly were. I'm sure this won't make you feel any better, but your experience with getting the issue resolved is the exception, not the rule. If it were my company (and I have owned my own company), I would want customers sticking up for me where it's warranted. And, *I'd like to think* that if I were the rare customer to have a bad customer service experience with a company that otherwise provides stellar problem resolution, I'd be woman enough to not want my rant ('cuz you know I'd still rant! I'm only human, after all!) to unfairly tarnish a reputation. After enough time and tequila, I'd like to think I'd be more concerned with being fair than being right.

I hope you get your eDGe soon, and I hope you run the system update and then find out you love the machine. Either way, I hope you post about what you do or don't like about it so we can all learn from it. I hope you don't take this post as a "flame" but just a response from a member of this community doing what she feels is right.

shipped overnight ..got it no problem... YAY!

There are two sides to every story and us in the public can choose who to believe. Personally I think this thread should be shut down. No I don't work for enTourage. However, anonymous posts from people flaming a person or company are pointless. As much as I like to communicate via email or online support sites sometimes picking up the phone is a better idea. Tom said you should have created a support ticket and I agree with him. If the tracking # you provided is real it shows 2nd Day air and not ground. Well I guess it should have been shipped 2nd day even if the order was delayed until Monday or today.

If you are ****** off at enTourage that's fine. Take your business elsewhere. You have made your point. You can go get a Nook at Barnes and Noble but I think you will hate the PDF support. The Irex DR-800 sold at Best Buy would be better but I think the screen is still to small and it doesn't offer as good of PDF support as the eDGe. ***** happens and you should move on. Come up with an agreement with enTourage that you should be able to try the device and if you don't like it ship it back in "NEW" condition. If they aren't willing to do that well maybe run out and get an iPad. At least the screen size is comparable to the eDGe but you are still in LCD land which hurts my eyes after a while.