How do i get a response or reply form sony service centre - Page 2

tahunasky · 05-04-2011, 07:42 PM

I have a new prs-650 at long last, arrived in NZ lastnight, and it was waiting for me.. it had been sent from the US on 19th of april..

So am happy with sony for that.. but am disappointed that i had to put up with all the frustration and non-existant customer care/support trying to find out what had happened and what was the status of my repair/exchange... all it would have taken from sony was an email saying they had recieved my ereader and they were sending me a new one.. instead of me worrying that i wouldnt have it when i left NZ for argentina where i wouldnt have a hope in hell of getting it...

Pomtroll · 05-04-2011, 08:14 PM

This certainly doesn't make a person confident in Sony service. Makes me glad I bought a back up Sony 350....So if I have to wait forever I still have one to read on.

Leyor · 05-05-2011, 05:46 AM

Send them an EECB or contact their executive customer service, here's some help:

http://consumerist.com/2008/03/sony-...nty-fraud.html

Here's some more:

http://consumerist.com/2008/05/searc...e-numbers.html

(it's a bit dated, maybe there's better info if you search for it)

Good luck.

05-04-2011, 07:42 PM	#16
tahunasky Member Posts: 15 Karma: 10 Join Date: Mar 2011 Device: Sony prs-650	I have a new prs-650 at long last, arrived in NZ lastnight, and it was waiting for me.. it had been sent from the US on 19th of april.. So am happy with sony for that.. but am disappointed that i had to put up with all the frustration and non-existant customer care/support trying to find out what had happened and what was the status of my repair/exchange... all it would have taken from sony was an email saying they had recieved my ereader and they were sending me a new one.. instead of me worrying that i wouldnt have it when i left NZ for argentina where i wouldnt have a hope in hell of getting it... Last edited by tahunasky; 05-04-2011 at 07:44 PM.

05-05-2011, 05:46 AM	#18
Leyor Ninja Librarian Posts: 179 Karma: 347750 Join Date: Sep 2009 Location: Denmark Device: Sony PRS-950, Cybook 3. gen, Sony T1, Kindle Paperwhite	Send them an EECB or contact their executive customer service, here's some help: http://consumerist.com/2008/03/sony-...nty-fraud.html Here's some more: http://consumerist.com/2008/05/searc...e-numbers.html (it's a bit dated, maybe there's better info if you search for it) Good luck. Last edited by Leyor; 05-05-2011 at 05:50 AM.

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05-04-2011, 08:14 PM	#17
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	This certainly doesn't make a person confident in Sony service. Makes me glad I bought a back up Sony 350....So if I have to wait forever I still have one to read on.

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