PRS-950 Another broken screen...? - Page 2

netboy · 05-11-2011, 06:35 PM

It was just he factory warranty. I bought it from bestbuy the day it was available in Nov of 2010 and it broke last month. Called them up and said they would replace it, they just asked for my serial #. I am not sure how it works for you because you are outside of the US but they still should not make you pay for the repair.

grissley · 05-13-2011, 03:15 AM

Quote:

Originally Posted by netboy

Full warranty is definitely more than 90 days.

Mine is limited.
They said after 90 days tha parts are still free, but I have to pay for the labour.

JSWolf · 05-14-2011, 09:26 PM

Quote:

Originally Posted by grissley

Mine is limited.
They said after 90 days tha parts are still free, but I have to pay for the labour.

What they say and what they do can be two different things.

grissley · 06-22-2011, 04:15 AM

Does anyone know any email address to kinda manager in Laredo, or someone reasonable there?
The history of my repair is like an horror. Right know, I received 2 emails - one stating that my reader has been repaired for free and sent back, the other one stating that they unfortunately couldn't contact me in order to check the card number and charge with repair fee, so they sent it back not repaired. Considering, that I called them several times, giving each time this damn number and approving the repair costs, I'm really angry now

carpetmojo · 06-22-2011, 06:01 AM

Typically appalling Sony ereader customer aftercare.

06-22-2011, 04:15 AM	#19
grissley Enthusiast Posts: 49 Karma: 320 Join Date: Nov 2010 Location: Poland Device: PRS-950sc	Does anyone know any email address to kinda manager in Laredo, or someone reasonable there? The history of my repair is like an horror. Right know, I received 2 emails - one stating that my reader has been repaired for free and sent back, the other one stating that they unfortunately couldn't contact me in order to check the card number and charge with repair fee, so they sent it back not repaired. Considering, that I called them several times, giving each time this damn number and approving the repair costs, I'm really angry now Last edited by grissley; 06-22-2011 at 05:23 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
K3 screen broken	ChaseKR	Amazon Kindle	30	09-28-2010 06:20 AM
Broken Screen	jgaiser	Amazon Kindle	4	12-21-2009 11:13 PM
Broken Screen	dpayment	Ectaco jetBook	12	10-09-2009 08:20 AM
broken screen. is there a program that skims off top one inch of screen?	pennpin	Sony Reader	5	08-19-2009 04:42 PM
Screen broken!	Grzybson	Sony Reader	18	04-22-2009 11:38 PM

05-11-2011, 06:35 PM	#16
netboy Enthusiast Posts: 36 Karma: 10780 Join Date: Jun 2010 Device: prs-505, prs-950, irex dr800sg	It was just he factory warranty. I bought it from bestbuy the day it was available in Nov of 2010 and it broke last month. Called them up and said they would replace it, they just asked for my serial #. I am not sure how it works for you because you are outside of the US but they still should not make you pay for the repair.

06-22-2011, 06:01 AM	#20
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Typically appalling Sony ereader customer aftercare.

Advert

Advert