Sony Connect screwing me . . . - Page 2

HarryT · 07-03-2007, 10:13 AM

I don't think it is "botched" personally.

Yes, they took the decision to scale the PDF page to the device, rather than operate in a "pan" mode across a full-size page, but that's a perfectly reasonable decision to make, IMAO.

JSWolf · 07-03-2007, 10:16 AM

Without zoom/pan functionality, it makes most existing PDF barely readable or unreadable. That to me is botched.

HarryT · 07-03-2007, 10:20 AM

We must agree to differ

.

JSWolf · 07-03-2007, 10:22 AM

Quote:

Originally Posted by HarryT

We must agree to differ

.

Agreed. But how would you make PDF viewing perform better on the Reader if you were designing the PDF viewer?

Hadrien · 07-03-2007, 11:11 AM

There's only one real issue about the PDF support: the fonts are not rendered as well as they should (compared to the iLiad for example). I think that the rest of it is based on design choice.

athlonkmf · 07-03-2007, 11:25 AM

to get back ontopic, am I the only one who finds it strange that the topicstarter says Sony is screwing him? If I go to some store, take out something from the shelf, paid for it and found out I got the wrong thing at home, I'd have to go back and ask the store owner for a refund.
But according to the law here, the store owner is not required to do so.

NatCh · 07-03-2007, 11:35 AM

Quote:

Originally Posted by athlonkmf

to get back ontopic....

Excellent point, athlonkmf.

I don't know how the law applies to this sort of case (not my area of expertise, and I haven't seen comments from those who know to learn from), but I know this situation has arisen a couple of times earlier in the year.

In the cases I'm thinking of, I believe that the resolution was that Sony both corrected the download (so that the buyer got the book they wanted) and refunded the purchase price. I don't recall them clearly enough to be sure of it, though. All I remember clearly is that they did resolve the situation before.

I think I'd suggest (as someone did earlier, I'm not claiming it as my idea

) calling them -- they seem to respond faster to calls these days than e-mails. That ought to get some movement on it.

HarryT · 07-03-2007, 12:43 PM

Quote:

Originally Posted by athlonkmf

to get back ontopic, am I the only one who finds it strange that the topicstarter says Sony is screwing him? If I go to some store, take out something from the shelf, paid for it and found out I got the wrong thing at home, I'd have to go back and ask the store owner for a refund.
But according to the law here, the store owner is not required to do so.

But we're not talking here about a situation where the user has chosen the wrong book, but a situation where the user has selected the book he wants, but Connect has delivered something completely different. Sony clearly has a duty to put things right in that case.

Bob Russell · 07-03-2007, 01:26 PM

I think you'll find that there is the odd case of stuff like this on everything from iTunes to Connect to eBook stores. The key is whether or not there is a way to get someone to pay attention long enough to get it fixed. Fortunately, Sony is reachable by phone, and I think they are quite likely to resolve this in a reasonable time frame (say a week). I know we all want instant help for online purchase problems (I certainly do), but it's hard to consider it much worse than a pain in the neck and inconvenience if it's been less than a week.

That's just one perspective (and I'd probably be less patient if it was me)... feel free to disagree.

yvanleterrible · 07-03-2007, 03:21 PM

It feels like the stories in which someone is trying to return an opened software box or a mechanical repair manual. Not saying that there is some bad faith involved. Hey! they must have dealt with someone returning stuff before!
They could just send him the right book 'No charge'. The error must be provable in some way!

Agreed Bob! For me the real pain is that we, the pigeons, have to pay straight ahead and that they can take their b....y time... if they so wish! Big fish! (This rant is intently directed at banks in general)

NatCh · 07-03-2007, 03:28 PM

Yeeeeessss. Banks are particularly evil that way.

kingjimmi · 07-04-2007, 09:12 PM

I purchased the book on the 21st of June. I was fed up because after leaving three emails to Sony support they had still not contacted me other than the standard "Your comment has been received" emails.

Thankfully, Sony finally contacted me after I wrote in my third email that I was going to complain on Mobileread. They responded last night by refunding my money and offering to give me the book for free once they had corrected the problem.

Although the gesture is nice, I still find it annoying that a book I bought over two weeks ago is still not in my hands. I literally could have bought the book at a conventional store and finished reading it over the weekend (two weeks ago) as I had originally planned.

The whole point of buying an ebook is convenience and there is nothing convenient about buying a book online and not receiving the correct one. If all the rumors of the Sony supporting the Adobe format is true then I think the Sony Connect store will shortly go out of business if this is the best that they can do.

HarryT · 07-05-2007, 02:36 AM

I know these things are annoying, but it's just human error at the end of the day. Someone's probably mixed up the catalog numbers of two books on the database, or something like that.

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07-03-2007, 10:13 AM	#16
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I don't think it is "botched" personally. Yes, they took the decision to scale the PDF page to the device, rather than operate in a "pan" mode across a full-size page, but that's a perfectly reasonable decision to make, IMAO.

07-03-2007, 10:16 AM	#17
JSWolf Resident Curmudgeon Posts: 79,763 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Without zoom/pan functionality, it makes most existing PDF barely readable or unreadable. That to me is botched.

07-03-2007, 10:20 AM	#18
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	We must agree to differ .

07-03-2007, 11:11 AM	#20
Hadrien Feedbooks.com Co-Founder Posts: 2,263 Karma: 145123 Join Date: Nov 2006 Location: Paris, France Device: Sony PRS-t-1/350/300/500/505/600/700, Nexus S, iPad	There's only one real issue about the PDF support: the fonts are not rendered as well as they should (compared to the iLiad for example). I think that the rest of it is based on design choice.

07-03-2007, 11:25 AM	#21
athlonkmf Guru Posts: 714 Karma: 1014039 Join Date: May 2007 Device: Sony PRS-500, Sony PRS-505, Kindle 3, Sony PRS350, iPad 64GB	to get back ontopic, am I the only one who finds it strange that the topicstarter says Sony is screwing him? If I go to some store, take out something from the shelf, paid for it and found out I got the wrong thing at home, I'd have to go back and ask the store owner for a refund. But according to the law here, the store owner is not required to do so.

07-03-2007, 01:26 PM	#24
Bob Russell Recovering Gadget Addict Posts: 5,381 Karma: 676161 Join Date: May 2004 Location: Pittsburgh, PA Device: iPad	I think you'll find that there is the odd case of stuff like this on everything from iTunes to Connect to eBook stores. The key is whether or not there is a way to get someone to pay attention long enough to get it fixed. Fortunately, Sony is reachable by phone, and I think they are quite likely to resolve this in a reasonable time frame (say a week). I know we all want instant help for online purchase problems (I certainly do), but it's hard to consider it much worse than a pain in the neck and inconvenience if it's been less than a week. That's just one perspective (and I'd probably be less patient if it was me)... feel free to disagree.

07-03-2007, 03:21 PM	#25
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	It feels like the stories in which someone is trying to return an opened software box or a mechanical repair manual. Not saying that there is some bad faith involved. Hey! they must have dealt with someone returning stuff before! They could just send him the right book 'No charge'. The error must be provable in some way! Agreed Bob! For me the real pain is that we, the pigeons, have to pay straight ahead and that they can take their b....y time... if they so wish! Big fish! (This rant is intently directed at banks in general)

07-03-2007, 03:28 PM	#26
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Yeeeeessss. Banks are particularly evil that way.

07-04-2007, 09:12 PM	#27
kingjimmi Member Posts: 14 Karma: 10 Join Date: Apr 2006	I purchased the book on the 21st of June. I was fed up because after leaving three emails to Sony support they had still not contacted me other than the standard "Your comment has been received" emails. Thankfully, Sony finally contacted me after I wrote in my third email that I was going to complain on Mobileread. They responded last night by refunding my money and offering to give me the book for free once they had corrected the problem. Although the gesture is nice, I still find it annoying that a book I bought over two weeks ago is still not in my hands. I literally could have bought the book at a conventional store and finished reading it over the weekend (two weeks ago) as I had originally planned. The whole point of buying an ebook is convenience and there is nothing convenient about buying a book online and not receiving the correct one. If all the rumors of the Sony supporting the Adobe format is true then I think the Sony Connect store will shortly go out of business if this is the best that they can do.

07-05-2007, 02:36 AM	#28
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I know these things are annoying, but it's just human error at the end of the day. Someone's probably mixed up the catalog numbers of two books on the database, or something like that.

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