Corrupted my version of The Oxford Dictionary of English

[Little.Egret]

Originally Posted by kindlekitten

most tech support IS handled by telephone calls. what do you want? Vulcan Mind Meld?

Cite for that "fact" ?

email can be better, especially across time zones and when it eliminates from the mix support personnel who answer the wrong question or don't understand the question.

Some have had success with chat interfaces which at least means both people are looking at the same information.

In another thread I have objected to the "please ring us if this irrelevant reply didn't answer the question we didn't read" style.

[kindlekitten]

Originally Posted by Little.Egret

Cite for that "fact" ?

email can be better, especially across time zones and when it eliminates from the mix support personnel who answer the wrong question or don't understand the question.

Some have had success with chat interfaces which at least means both people are looking at the same information.

In another thread I have objected to the "please ring us if this irrelevant reply didn't answer the question we didn't read" style.

I am in a technical field, all of my tech support is done via phone. Amazon functions partially on the premise that it is not required to have a computer to use a Kindle. emails would be worthless. we have plenty of anecdotal evidence of non US customers receiving timely support PHONE calls