Nookcolor...Quality Control?

[cutterjohn42]

Originally Posted by jedifarfy

I have several customers who come in a couple of times a week with new questions and ideas they need answered. It's fun to see them and always great to help. Like I told them, this isn't some little purchase. If answering questions for an hour helps you feel more comfortable dropping that much money, I'll sit there and answer questions. I don't want my customers unhappy with their purchases.



Gee, thanks for calling the salesperson who's trying to help you an idiot (twice) and imbecile (twice as well). Most of the time the nook expert isn't there right at opening so anyone who's there has to try to help. We're retail workers. Not everyone can afford these units and therefore doesn't have a lot of personal experience with them. We're all given basic training, but nothing in there is about "What if some dude's charger won't plug in exactly perfect?"

Second, you don't know if that woman is researching for someone else or not. I often use the NC to look information up for another customer and help troubleshoot the issue. I also have a lot of people who pause, look, and walk on. Just because she didn't fall at your feet for getting within 2 feet of the nook counter doesn't mean she wouldn't have helped you if you had questions.

The point is that he was NOT being helpful, he was trying to pawn off a CLEARLY defective unit as being "normal" and "fine" until I demonstrated for him that it was neither "normal" nor "fine". It was entirely non-functional, and had I been a "normal" customer I'd probably have returned it as soon as I had trouble inserting the USB cable possibly not for an exchange instead of hoping that it was an overbent catch that could be worked back to a looser fit, however this was NOT the case as the cable was ENTIRELY UNINSERTABLE, which part of this is OBVIOUSLY DEFECTIVE DON'T YOU UNDERSTAND IN THIS?! You must be related to the cashier. i.e. it took that "rocket scientist" 15m of my time to figure out that the cable was NOT full insertable, while trying for almost the entirety of those 15m to convince me that it was "fine" and that was how it was supposed to be when I clearly pointed out to him a properly inserted cable(demo unit), and obvious lack of contact in defective unit via no LED lit in charger cable ffs!

She wasn't researching crap. She was clearly reading some book as I did have a brief look at what she had on it when she put it down for 5s to answer a question that I had asked.

[EDIT]
This is ALL AFTER MUCH BETTER cs/sales experiences w/Sears, Staples, Bed Bath & Beyond, Kmart, Walmart & Borders B&N ranks dead at the bottom IMNHO in all areas ATM or at least the nearby store does, and seeing that the next closest one that I used to go to before they opened the close one is 25m away... I guess that I should've just bought it from a Walmart or Worst Buy...
[/EDIT]

Christ! B&N fanbois already... this is ridiculous.

[jedifarfy]

Originally Posted by cutterjohn42

The point is that he was NOT being helpful, he was trying to pawn off a CLEARLY defective unit as being "normal" and "fine" until I demonstrated for him that it was neither "normal" nor "fine". It was entirely non-functional, and had I been a "normal" customer I'd probably have returned it as soon as I had trouble inserting the USB cable possibly not for an exchange instead of hoping that it was an overbent catch that could be worked back to a looser fit, however this was NOT the case as the cable was ENTIRELY UNINSERTABLE, which part of this is OBVIOUSLY DEFECTIVE DON'T YOU UNDERSTAND IN THIS?! You must be related to the cashier. i.e. it took that "rocket scientist" 15m of my time to figure out that the cable was NOT full insertable, while trying for almost the entirety of those 15m to convince me that it was "fine" and that was how it was supposed to be when I clearly pointed out to him a properly inserted cable(demo unit), and obvious lack of contact in defective unit via no LED lit in charger cable ffs!

She wasn't researching crap. She was clearly reading some book as I did have a brief look at what she had on it when she put it down for 5s to answer a question that I had asked.

[EDIT]
This is ALL AFTER MUCH BETTER cs/sales experiences w/Sears, Staples, Bed Bath & Beyond, Kmart, Walmart & Borders B&N ranks dead at the bottom IMNHO in all areas ATM or at least the nearby store does, and seeing that the next closest one that I used to go to before they opened the close one is 25m away... I guess that I should've just bought it from a Walmart or Worst Buy...
[/EDIT]

Christ! B&N fanbois already... this is ridiculous.

Wow, angry much?

Deleted my response. Not worth it.

As for the main topic of this thread, I still suspect the units are shipped from their distribution centers in their massive semis with no care how they come out. Insurance covers in store damages and they'll just write them off anyways.

[dkperez]

I had a similar experience at Best Buy when looking at ereaders shortly before Christmas. They had several on display, but only the Sony was still functional. The others were either unplugged/dead batteries or damaged.

The salesperson tried to be helpful, but had little knowledge of the products. He admitted he "wasn't a reader" so he hadn't actually used any of them.

I finally handled the problem the "easy" way and bought 4 different readers, then kept the one I liked best - the Nook Color. THEN, when my wife tried to steal it, I went out and bought her one for Christmas. Again to BB since they're about 15 miles closer than the nearest B&N. They didn't have any that were functional, but found one at a different store, which I picked up.

So far, they've both worked VERY well, with only one "problem"... We BOTH read a lot faster on the Nook than on paper. Which means we BOTH go through more books! My wife reads more novel/romantic-type books, and previously one half-price paperback would be good for 4-6 WEEKS...

Now, she's going through things at a prodigious pace! I THINK its being able to change the font size, higher contrast, and really sharp type that's making it easier for her to get through books faster.

I read more fiction/mystery and usually go through a couple books/week. With the Nook I've upped this to 3+ books/week...

Fortunately, we're hooked up to a library system with some ebooks, and our local library system is getting ebooks this month. I may have to get a card for the Philadelphia library 'cause hitting the online bookstores is gonna get expensive!

[cutterjohn42]

joyous day! After running the POS NC w/WiFi on for no reason other than "hoping" that it would pull the fw update I idiotically decided to apply the sideload update which FAILED on #2!

Checking the update archive integrity on the downloaded sideload update indicates that it's peachily fine, while #2 moans that it's uberphail.

Downloading a second chance sideload on B&N Golden Pooh nominee ATM. (Close race v. comcraptic AFAICS ATM.)

[EDIT]
Commencing attempt #2...
[/EDIT]

[EDIT2]
POSSIBLY giving it the benefit of the doubt in interrupting the update on trial #1, as reboot #2 resulted in zero attempt at update... waiting and seeing... might've worked this time... maybe bad archive the first time even though it checked out OK v. CRC checks... still poor form... even my much aligned gTab pulls updates better than the NC so far...

yep working, but far from user friendly... well so far...
[/EDIT2]

[EDIT3]
Looks like it finished the "normal" android fw flash routine, and is rebooting... B&N need something better than this poorly implemented update system IMNHO... something more user friendly and controllable... something like an app that can be run by the user to check fw and initiate updating...
[/EDIT3]