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#16 | |
Guru
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Karma: 1490348
Join Date: Jun 2010
Location: Norman, OK
Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One
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Quote:
Just kidding. You are probably right about hanging on to the reader for a while longer being rational. On the other side, there is no way I was ever returning it to them... |
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#17 |
languorous autodidact ✦
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Karma: 44667380
Join Date: Jun 2010
Location: smiling with the rising sun
Device: onyx boox poke 2 colour, kindle voyage
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vxf, I for one completely agree with you. I would have felt the exact same way in that situation, and I'm not an easily excitable person.
This is not a matter of you getting lucky and ending up with an extra e-reader, it's a matter of customer service not comprehending something so simple and treating you so rudely. If it were me, I would've asked to speak to the supervisor's boss. |
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#18 | |
Connoisseur
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Karma: 53734
Join Date: Sep 2010
Location: New Zealand
Device: Sony PRS650
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Quote:
I dont have to waste any time ort money arranging the return of the unwanted books, but legally they are not mine no matter how long I have them, and dont have any right to to dispose of them. From what I remember when investigating what I needed to do, is ignore any and all demands from the company to pay for the unwanted items, write to them ONCE stating I did not ask for, need, or want the unwanted items and that they needed to make prepaid arrangements for me to returm the unwanted items, and give them a reasonable time to do that. I seem to remeber six months was an acceptable timeframe I had to follow. If the didn't provide that solution, then I needed to send them one more letter giving them one more month to arrange the return of the unwanted items otherwise they would be disposed of to cover my costs including my time. I had to do this 3 times for unwanted books sent by Readers Digest, and after that I always recieved prepaid packaging to return any unwanted books. I would have hung on to the ereader, kept the packaging, not used it, and written to them advising them I had recieved it in error and they needed to make arrangements to have it returned. |
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#19 |
Guru
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Karma: 6449772
Join Date: Jan 2010
Location: New York City
Device: Kindle Oasis 2 (7"); HDX 8.9"; Ipad2
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Sorry they treated you like a liar. Stupidity on their part, as with most CS people who assume that whatever you are saying is the same thing that everyone else who has called them is saying. I think that most ereader companies have lousy CS except for Amazon Kindle.
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#20 | |
Bookworm
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Karma: 55796
Join Date: Dec 2010
Device: Sony PRS-650
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Quote:
But, deep down you know this device isn't yours and they made a mistake. Right? And one idiot dude working at Sony isn't the whole of Sony either. All I'm saying is, in your place, I'd have returned it with a note explaining their cock-up, and possibly how their rep insulted me over the phone too. That would have been the honest thing to do. Also, more often than not, I find that big corporations usually take that sort of mail much more seriously than incidents that come through telephone support, and tend to send coupons and vouchers your way to avoid losing you and the people you know as customers. Remember, most call centers are overseas, and the guys who pick up the phone either don't understand what you say, or don't give a toss, or both. The marketing manager working at the address to which you ship back one of their products and a complaint letter doesn't however. The worst that could have happened is, you'd have lost the money for the shipment, in which case you'd have known for sure what to make of Sony as a whole. |
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#21 |
01000100 01001010
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Karma: 2400000
Join Date: Mar 2009
Device: Polyamorous
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#22 | |
Guru
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 944
Karma: 1490348
Join Date: Jun 2010
Location: Norman, OK
Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One
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Quote:
![]() And to everyone else... thanks for your feedback, support, encouragement in this difficult predicament. No, really, kidding, but it's nice to hear someone else shares my feelings, I was starting to wonder... |
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#23 |
Junior Member
![]() Posts: 9
Karma: 10
Join Date: Apr 2010
Location: Tallinn, Estonia
Device: Sony PRS-650
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You are lucky You have some Sony CS. We poor bastards here have none. When I asked for help I got such response, that if I answered such way to any of my customers I would be fired same day.
Probably Sony can allow that tho, their product is just that good. I still bought it even with previous knowledge how awful their support in Estonia is. I just have to handle issues myself. |
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Thread | Thread Starter | Forum | Replies | Last Post |
Rude monitors | jswinden | Feedback | 20 | 09-27-2009 07:08 PM |
Frakkin idiots in Kindle Support | ratflinger | Amazon Kindle | 8 | 04-04-2009 12:55 PM |