can anyone explain this

[quebeckerin]

Update--yesterday Aluratek answered my email about my Libre Pro. They can't fix it, so they are sending me a new one. I'm very pleased that I'm getting a new device, rather than a repaired one. I'm crossing my fingers that this new one is solid and goes on working for a long, long time. Can't wait for the delivery guy to arrive, although it probably won't be for another week or so. I really love having an e-reader. After two months of use, I was pretty much addicted.

[Ken Maltby]

Here's wishing that you get a good one like my two. I also wish that Ectaco or Aluratek
or the manufacturer would establish what has been causing this problem for those that
have run into it. As great as mine has been, it is becoming hard to recommend these
without reservations.

Luck;
Ken

[GA Russell]

Originally Posted by Ken Maltby

Here's wishing that you get a good one like my two. I also wish that Ectaco or Aluratek or the manufacturer would establish what has been causing this problem for those that have run into it. As great as mine has been, it is becoming hard to recommend these without reservations.

I have similar feelings, but have felt OK until I heard about Bill's because before Bill all of the freezes occurred soon after purchasing the device. I'd be bummed if it happened to me again but out of warranty.

[jlg432]

I have the ALP @ 17d and the jetBook @ 35m and I have to report that I have not had to do any resets since I did the firmware updates. Prior to that both were still stable and I use them quite frequently to store and view various articles from the Internet. I sync them with SyncToy.

Very Happy with their performances.

John

[celtica98]

I sent my ALP back because it was freezing when I tried to update firmware. I had to call repeatedly to customer service to find out what was happening, as it has been a few weeks. After a lot of hemming and hawing on their end, I was promised it would go out to me last Monday, and I called to get tracking, but they said then it would not go out until this past Thursday. I requested upgraded shipping because of the delay, got a flat "No, can't do that". I did get a tracking number Friday. I couldn't even get a straight answer as to whether they fixed the original unit or I am getting a new one. Whichever, I hope it fixes the issue, I realllly don't want to deal with their customer service. I hope the tech people are better at their job than the cs people. I like the usefulness of the ALP, but I really wouldn't recommend their product based on the service I have experienced.