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Old 03-22-2007, 08:58 AM   #16
yvanleterrible
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Forgive a newbie but does Irex have plans for a north American implantation?
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Old 03-22-2007, 09:30 AM   #17
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They have a North America office listed, but it's labeled as Commercial: http://www.irextechnologies.com/about/contact

I guess there's not much point in calling them for tech support issues.
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Old 03-22-2007, 09:37 AM   #18
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I was figuring they might open a repair facility.
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Old 03-22-2007, 09:38 AM   #19
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Wouldn't that be nice?
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Old 03-22-2007, 09:58 AM   #20
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Sure would be. I got an email back from support. The shipping box is on it's way to me...
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Old 03-22-2007, 10:28 AM   #21
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You're a geek keeping the rest of us geeks happy. You can pay shipping if you want, but I still think they should reflash your unit for free.
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Old 03-22-2007, 11:13 AM   #22
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Quote:
Originally Posted by Adam B.
As I mentioned on the iRex forum, I don't expect them to eat the cost of the reflash. It was my mistake, and I take responsibility for it. And as nice as a sample quality unit would be, I think they're looking for more serious, business oriented developers to give those to... I'm just a geek with a toolchain.
Who in a few weeks has accomplished more useful things than their entire development team.
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Old 03-22-2007, 11:18 AM   #23
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Who in a few weeks has accomplished more useful things than their entire development team.
They have their priorities and goals, I have mine. Besides, I haven't released anything yet that would be considered "Production Ready". That's where the really hard work comes in.

I'm kinda dissapointed that I wasn't able to get the MP3 script working before this happened. It was going to be really cool...
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Old 03-22-2007, 11:37 AM   #24
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I know they do I was being flippant.
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Old 03-22-2007, 11:42 AM   #25
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Quote:
Originally Posted by Adam B.
Sure would be. I got an email back from support. The shipping box is on it's way to me...
Really bad news about the bricking. I think I remember another post of yours that said you've got SSH running on your iLiad, so I assume the problem has turfed that as a possible way in?

I'm surprised they still send a shipping box. When my iLiad arrived with a broken screen I contacted tech support etc. and waited twelve days for the return shipping box to arrive. I was surprised to see that it's just the inside box packaging for the iLiad. I already had one of those so what's the point of sending the box with a couple of sheets of paper that could be emailed?

If you've still got your original box then maybe iRex tech support could email the customs declaration forms to you and give you their UPS account number for the return shipment. Then you could save some days and get your iLiad back sooner.

-Mythago
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Old 03-22-2007, 01:12 PM   #26
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That's basically red tape. They have to authorize a return 'physically'.
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Old 04-05-2007, 06:26 PM   #27
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I just got my iLiad back today!

I don't think I've ever been this happy to see a piece of technology.
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Old 04-05-2007, 06:32 PM   #28
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Quote:
Originally Posted by Adam B.
I just got my iLiad back today!

I don't think I've ever been this happy to see a piece of technology.
Time for a moment of Oooooooooooooooooom
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Old 04-05-2007, 07:26 PM   #29
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Great news Adam! Im sure you iLiad missed you as much as you did it.
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Old 04-09-2007, 04:21 PM   #30
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... but is it just infactuation or is it love? :-)
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