Help! My jetBook Lite has frozen on me! - Page 2

GA Russell · 01-25-2010, 07:21 PM

Well, that didn't work. I removed the batteries for an hour as Kralik suggested. I then started the device and let it sit for an hour, and it never left the boot-up screen.

I then went to Newegg's website to see if I could exchange it. (I got it for Christmas, bought it about ten days before Christmas.) They said, no dice, the 30 day warranty has expired. 30 days????

So now it will be back to Ectaco.

heffe2001 · 01-25-2010, 07:32 PM

If you haven't gotten a reply back from Ectaco, you might want to try Pavel's email directly: Pavel@ectaco.com

He should be able to handle your warranty issue.

Also, as for the 30 day warranty, that's the Newegg part of the warranty, the unit has a 1 year warranty through the company. Newegg does that for most if not all of their hardware.

GA Russell · 01-25-2010, 08:56 PM

Quote:

Originally Posted by poshm

What about trying the ectaco forum as well

http://www.ectaco.co.uk/ectaco-forums/show/185.page

poshm, I've just posted there. We'll see if they have any ideas.

GA Russell · 01-25-2010, 09:05 PM

Quote:

Originally Posted by heffe2001

If you haven't gotten a reply back from Ectaco, you might want to try Pavel's email directly: Pavel@ectaco.com

He should be able to handle your warranty issue.

Thanks, heffe. I've emailed Pavel, so we'll see what he says.

Kralik · 01-26-2010, 08:53 AM

Ack, how irritating! Out of all people to get a lemon, GA Russell... you deserve it the least. You spent months making this decision.

GA Russell · 01-26-2010, 10:16 AM

Thanks Kralik!

GA Russell · 01-26-2010, 04:37 PM

Update:

I have heard from both Pavel and Paul of Ectaco today, and they both suggest that I load the latest firmware.

Unfortunately, a USB port for my computer is next on my list of things to buy, so I am unable to do that.

It looks like I will have to exchange the device. Normally I would want my money back for a product that goes kaput after four weeks. But since everyone here has had a good experience with the jetBook and the jetBook Lite except me, I am willing to give it another try.

DJHARKAVY · 01-26-2010, 07:27 PM

Quote:

Originally Posted by GA Russell

Update:

I have heard from both Pavel and Paul of Ectaco today, and they both suggest that I load the latest firmware.

Unfortunately, a USB port for my computer is next on my list of things to buy, so I am unable to do that.

It looks like I will have to exchange the device. Normally I would want my money back for a product that goes kaput after four weeks. But since everyone here has had a good experience with the jetBook and the jetBook Lite except me, I am willing to give it another try.

If you have an SD card reader on your computer, you can load the update onto an SD card and do the update from there...

GA Russell · 01-26-2010, 08:37 PM

Doesn't the SD card reader take a USB port to hook up to the computer?

gr8npwrfl · 01-26-2010, 09:32 PM

Yes the reader takes a usb port to hook up to the computer unless you have a reader built in.

How old is your computer that you do not have a USB port ?

Kralik · 01-26-2010, 10:34 PM

Quote:

Originally Posted by gr8npwrfl

How old is your computer that you do not have a USB port ?

That's what I was thinking!

Reset the jetBook. Then try holding the right-arrow as you push the power button. After the power light comes on, let go of the power button, but keep holding the right arrow for a minute or so. If you get nothing, set the jetBook down and check back in 20-30 minutes (leave it on).

If you get a "Firmware error!" screen of sorts, it means that your jetBook *could* perform the firmware update! In which case, I would suggest finding a friend who has a nice internet connection and a USB port so you can try ECTACO's suggestion. Much faster than an exchange IMO.

GA Russell · 01-26-2010, 10:59 PM

gr8, my computer is a white box from 2002.

Kralik, I'll try that suggestion now. It can't hurt! LOL

Update:

Pavel sent me late today an address to send the device to have it fixed.

Then a half hour later Jerry from Ectaco left a message on my voicemail leaving a phone number for me to call when they open tomorrow morning.

GA Russell · 01-26-2010, 11:02 PM

By the way, I've noticed how light the device is, quite feather-like, without the batteries in it!

GA Russell · 01-27-2010, 12:48 AM

Quote:

Originally Posted by Kralik

Reset the jetBook. Then try holding the right-arrow as you push the power button. After the power light comes on, let go of the power button, but keep holding the right arrow for a minute or so. If you get nothing, set the jetBook down and check back in 20-30 minutes (leave it on).

If you get a "Firmware error!" screen of sorts, it means that your jetBook *could* perform the firmware update! In which case, I would suggest finding a friend who has a nice internet connection and a USB port so you can try ECTACO's suggestion. Much faster than an exchange IMO.

OK, Kralik. I've just finished your experiment. I did what you said and left it on for an hour and 35 minutes. Still nothing but the boot-up screen.

I'll call Ectaco first thing in the morning.

Kralik · 01-27-2010, 09:36 AM

Then... I would guess that it is really and truly... borked.

01-26-2010, 09:32 PM	#25
gr8npwrfl The Wizard of OZ Posts: 143 Karma: 434 Join Date: Dec 2009 Location: Southern California Device: Jetbook Ipod Touch Wind Netbook	USB Port Yes the reader takes a usb port to hook up to the computer unless you have a reader built in. How old is your computer that you do not have a USB port ?

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01-25-2010, 07:21 PM	#16
GA Russell Opening Day June 6 Posts: 7,593 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Well, that didn't work. I removed the batteries for an hour as Kralik suggested. I then started the device and let it sit for an hour, and it never left the boot-up screen. I then went to Newegg's website to see if I could exchange it. (I got it for Christmas, bought it about ten days before Christmas.) They said, no dice, the 30 day warranty has expired. 30 days???? So now it will be back to Ectaco.

01-25-2010, 07:32 PM	#17
heffe2001 Zealot Posts: 116 Karma: 38 Join Date: Dec 2009 Device: Kindle Voyage 3g	If you haven't gotten a reply back from Ectaco, you might want to try Pavel's email directly: Pavel@ectaco.com He should be able to handle your warranty issue. Also, as for the 30 day warranty, that's the Newegg part of the warranty, the unit has a 1 year warranty through the company. Newegg does that for most if not all of their hardware.

01-26-2010, 08:53 AM	#20
Kralik Guru Posts: 609 Karma: 1013897 Join Date: Jul 2009 Device: Rooted NST	Ack, how irritating! Out of all people to get a lemon, GA Russell... you deserve it the least. You spent months making this decision.

01-26-2010, 10:16 AM	#21
GA Russell Opening Day June 6 Posts: 7,593 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Thanks Kralik!

01-26-2010, 04:37 PM	#22
GA Russell Opening Day June 6 Posts: 7,593 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Update: I have heard from both Pavel and Paul of Ectaco today, and they both suggest that I load the latest firmware. Unfortunately, a USB port for my computer is next on my list of things to buy, so I am unable to do that. It looks like I will have to exchange the device. Normally I would want my money back for a product that goes kaput after four weeks. But since everyone here has had a good experience with the jetBook and the jetBook Lite except me, I am willing to give it another try.

01-26-2010, 08:37 PM	#24
GA Russell Opening Day June 6 Posts: 7,593 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Doesn't the SD card reader take a USB port to hook up to the computer?

01-26-2010, 10:59 PM	#27
GA Russell Opening Day June 6 Posts: 7,593 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	gr8, my computer is a white box from 2002. Kralik, I'll try that suggestion now. It can't hurt! LOL Update: Pavel sent me late today an address to send the device to have it fixed. Then a half hour later Jerry from Ectaco left a message on my voicemail leaving a phone number for me to call when they open tomorrow morning.

01-26-2010, 11:02 PM	#28
GA Russell Opening Day June 6 Posts: 7,593 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	By the way, I've noticed how light the device is, quite feather-like, without the batteries in it!

01-27-2010, 09:36 AM	#30
Kralik Guru Posts: 609 Karma: 1013897 Join Date: Jul 2009 Device: Rooted NST	Then... I would guess that it is really and truly... borked.

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