My Kindle just updated to 3.3 - Page 16

DustyDisks · 10-28-2011, 01:22 PM

DreamWriter, I also very rarely use the wireless, mostly do all of my up/downloading by usb. It has been 3 going on 4 days since the upgrade and at least going by the charge bar on the kindle , it still has most of its charge roughly over 90% by looking at it. In the past 4 days use would show less than 1/2 charge remaining.

Go figure?

DreamWriter · 10-28-2011, 01:35 PM

Quote:

Originally Posted by DustyDisks

DreamWriter, I also very rarely use the wireless, mostly do all of my up/downloading by usb. It has been 3 going on 4 days since the upgrade and at least going by the charge bar on the kindle , it still has most of its charge roughly over 90% by looking at it. In the past 4 days use would show less than 1/2 charge remaining.

Go figure?

That's wonderful! I sure do hope that I see the same battery improvement. It does seem like my Kindle is running a bit faster since the update. I do have a lot of books on it.

DustyDisks · 10-28-2011, 01:49 PM

Quote:

Originally Posted by DreamWriter

That's wonderful! I sure do hope that I see the same battery improvement. It does seem like my Kindle is running a bit faster since the update. I do have a lot of books on it.

If it was not the upgrade, the only other thing it could have been was the re-flashing of the firmware did it. That the original firmware did not fully install correctly.

NiLuJe · 10-28-2011, 04:43 PM

@DustyDisks: Not possible, Amazon updates are incremental, a bunch of patches, not a full copy of the system each time (the only thing that's flashed from scratch each time is the kernel, and if a kernel flash failed, you'd have noticed it, because you'd be the proud owner of a shiny paperweight ;D).

frahse · 10-29-2011, 12:39 AM

Mine went to 3.3 about 2 days ago. Not sure yet what that means. Have to look at it.

Jayd31 · 11-28-2011, 03:23 AM

Hi,

My Kindle upgraded to 3.3 at the weekend, now my screensavers have disappeared and been replaced by adverts. Has anyone else had this happen, it is not the cheaper advert supported Kindle so I am confused?

I haven't had time to read all the pages here so apologies if this has been answered already.

J

Blossom · 11-28-2011, 03:26 AM

Quote:

Originally Posted by Jayd31

Hi,

My Kindle upgraded to 3.3 at the weekend, now my screensavers have disappeared and been replaced by adverts. Has anyone else had this happen, it is not the cheaper advert supported Kindle so I am confused?

I haven't had time to read all the pages here so apologies if this has been answered already.

J

Call Kindle support. Sounds like something is mixed up on your account.

Jayd31 · 11-28-2011, 07:25 AM

Quote:

Originally Posted by Blossom

Call Kindle support. Sounds like something is mixed up on your account.

Hi,

I sent them an email this morning, the response was -

"I'm sorry for the inconvenience.

I've checked your account and see that you've purchased the Kindle from retail store. Also, I noticed that Special offers for this Kindle is listed as "Country of Residence not supported." Please note that special offers is only to customers with a U.S. billing and shipping address. I can confirm that you won't receive any special offers on your Kindle.

If you still face any problems, please contact the retailer from which you bought your Kindle 3G for more information."

Ok, so will the adverts be removed, can I disable seeing the adverts somehow? The screensaver was visible until the upgrade so I dont understand how I am seeing the adverts now?

I have asked him to clarify his answer for me, we'll see

Blossom · 11-28-2011, 10:14 AM

Quote:

Originally Posted by Jayd31

Hi,

I sent them an email this morning, the response was -

"I'm sorry for the inconvenience.

I've checked your account and see that you've purchased the Kindle from retail store. Also, I noticed that Special offers for this Kindle is listed as "Country of Residence not supported." Please note that special offers is only to customers with a U.S. billing and shipping address. I can confirm that you won't receive any special offers on your Kindle.

If you still face any problems, please contact the retailer from which you bought your Kindle 3G for more information."

Ok, so will the adverts be removed, can I disable seeing the adverts somehow? The screensaver was visible until the upgrade so I dont understand how I am seeing the adverts now?

I have asked him to clarify his answer for me, we'll see

You need to call them or try Chat. Email I seldom ever get someone who understands my problem or replies to my email.

DreamWriter · 11-28-2011, 12:43 PM

Jayd31, I don't know why special offers would have been enabled like that, but you may be able to disable the ads yourself. It's easy:

Click on "Your Account" (upper right on screen at Amazon's website)
Click on "Manage Your Kindle" (located in the Digital Management section)
Click on "Manage Your Devices"
You will see your Kindle listed there. If it says "Subscribed," then click on "edit" and you can unsubscribe there.

I'm not sure which Kindle you have. My no-ad K3 Kindle Keyboard 3G updated to 3.3 a month or two ago, and this didn't happen to me. But 1-2 weeks ago, Amazon made it so that we can opt-in to the special offer ads if we want to. Maybe that's why it activated automatically for you with the update—I don't know.

I hope that works for you.

Jayd31 · 11-28-2011, 02:49 PM

They wrote back, suggested restarting and if that didn't work then factory reset (tried both of these last night) and guess what, screensavers are back :-)

Thanks for the suggestions.

Jayd31 · 11-28-2011, 02:57 PM

Ok, I was a little early, I re-registered and once I had re-registered the adverts reappeared

No edit button next to subscribed either, just next to my kindle name.

DreamWriter · 11-28-2011, 03:23 PM

Quote:

Originally Posted by Jayd31

Ok, I was a little early, I re-registered and once I had re-registered the adverts reappeared

No edit button next to subscribed either, just next to my kindle name.

How odd. I have two K3 Kindle Keyboard 3G models right now. I have special offers enabled on one, but not the other. In my Amazon account, for both there's an "edit" link to the right of Subscribed/Unsubscribed.

Which Kindle model do you have? Does yours say "Subscribed" when you go to your account page?

Jayd31 · 11-28-2011, 03:38 PM

It's a Kindle 3 with 3G+Wifi.

Yes it says subscribed for special offers but no edit button. Just had a chat session with Amazon and the long and short of it was this is part of the 3.3 upgrade, they cannot unsubscribe me (even though I didn't subscribe) and there is nothing they can do, seems hard to believe, followed by have a nice day of course!

I had no adverts before the upgrade so I have no idea where they have come from?

DreamWriter · 11-28-2011, 03:59 PM

I have not read of this happening before. As I mentioned, about a week and a half ago Amazon started giving non-SO K3 owners the option to subscribe to special offers, so maybe they're now enabling that automatically with the software update? That seems wrong to me. We paid a premium for the non-ad version and we should be given a choice—at least the choice to unsubscribe!

Did you purchase the Kindle outside the U.S., as the customer service rep wrote? Is it registered to a non-U.S. account? If so, it's even stranger that you'd be receiving the special offers.

I'm not sure what else to suggest other than to ask for a replacement Kindle if you have had it for less than a year. A new one may do the same thing once it's upgraded to 3.3, but maybe not.

I hope you'll keep contacting customer service until this is resolved to your satisfaction. Good luck to you!

10-28-2011, 04:43 PM	#229
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	@DustyDisks: Not possible, Amazon updates are incremental, a bunch of patches, not a full copy of the system each time (the only thing that's flashed from scratch each time is the kernel, and if a kernel flash failed, you'd have noticed it, because you'd be the proud owner of a shiny paperweight ;D). Last edited by NiLuJe; 10-28-2011 at 04:46 PM.

11-28-2011, 03:23 AM	#231
Jayd31 Member Posts: 13 Karma: 10 Join Date: Nov 2011 Location: Praha, Czech Republic Device: Kindle3 3G+WiFi	Adverts? Hi, My Kindle upgraded to 3.3 at the weekend, now my screensavers have disappeared and been replaced by adverts. Has anyone else had this happen, it is not the cheaper advert supported Kindle so I am confused? I haven't had time to read all the pages here so apologies if this has been answered already. J

11-28-2011, 12:43 PM	#235
DreamWriter Books are brain food. Posts: 2,950 Karma: 4836916 Join Date: Nov 2010 Location: U.S. Device: Paperwhite · Fire HD6/HD8/HD10 · Galaxy Tab A7	Jayd31, I don't know why special offers would have been enabled like that, but you may be able to disable the ads yourself. It's easy: Click on "Your Account" (upper right on screen at Amazon's website) Click on "Manage Your Kindle" (located in the Digital Management section) Click on "Manage Your Devices" You will see your Kindle listed there. If it says "Subscribed," then click on "edit" and you can unsubscribe there. I'm not sure which Kindle you have. My no-ad K3 Kindle Keyboard 3G updated to 3.3 a month or two ago, and this didn't happen to me. But 1-2 weeks ago, Amazon made it so that we can opt-in to the special offer ads if we want to. Maybe that's why it activated automatically for you with the update—I don't know. I hope that works for you.

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10-28-2011, 01:22 PM	#226
DustyDisks Old Fart In Training Posts: 534 Karma: 2742476 Join Date: Jan 2011 Location: Gladewater, Texas Device: K3+3g/KFHD 7"/Nexus 7/Nexus 7.2	DreamWriter, I also very rarely use the wireless, mostly do all of my up/downloading by usb. It has been 3 going on 4 days since the upgrade and at least going by the charge bar on the kindle , it still has most of its charge roughly over 90% by looking at it. In the past 4 days use would show less than 1/2 charge remaining. Go figure?

10-29-2011, 12:39 AM	#230
frahse occasional author Posts: 2,315 Karma: 2064403292 Join Date: Sep 2011 Location: Wandering God's glorious hills, valleys and plains. Device: A Franklin BI (before Internet) was the first. I still have it.	Mine went to 3.3 about 2 days ago. Not sure yet what that means. Have to look at it.

11-28-2011, 02:49 PM	#236
Jayd31 Member Posts: 13 Karma: 10 Join Date: Nov 2011 Location: Praha, Czech Republic Device: Kindle3 3G+WiFi	They wrote back, suggested restarting and if that didn't work then factory reset (tried both of these last night) and guess what, screensavers are back :-) Thanks for the suggestions.

11-28-2011, 02:57 PM	#237
Jayd31 Member Posts: 13 Karma: 10 Join Date: Nov 2011 Location: Praha, Czech Republic Device: Kindle3 3G+WiFi	Ok, I was a little early, I re-registered and once I had re-registered the adverts reappeared No edit button next to subscribed either, just next to my kindle name.

11-28-2011, 03:38 PM	#239
Jayd31 Member Posts: 13 Karma: 10 Join Date: Nov 2011 Location: Praha, Czech Republic Device: Kindle3 3G+WiFi	It's a Kindle 3 with 3G+Wifi. Yes it says subscribed for special offers but no edit button. Just had a chat session with Amazon and the long and short of it was this is part of the 3.3 upgrade, they cannot unsubscribe me (even though I didn't subscribe) and there is nothing they can do, seems hard to believe, followed by have a nice day of course! I had no adverts before the upgrade so I have no idea where they have come from?

11-28-2011, 03:59 PM	#240
DreamWriter Books are brain food. Posts: 2,950 Karma: 4836916 Join Date: Nov 2010 Location: U.S. Device: Paperwhite · Fire HD6/HD8/HD10 · Galaxy Tab A7	I have not read of this happening before. As I mentioned, about a week and a half ago Amazon started giving non-SO K3 owners the option to subscribe to special offers, so maybe they're now enabling that automatically with the software update? That seems wrong to me. We paid a premium for the non-ad version and we should be given a choice—at least the choice to unsubscribe! Did you purchase the Kindle outside the U.S., as the customer service rep wrote? Is it registered to a non-U.S. account? If so, it's even stranger that you'd be receiving the special offers. I'm not sure what else to suggest other than to ask for a replacement Kindle if you have had it for less than a year. A new one may do the same thing once it's upgraded to 3.3, but maybe not. I hope you'll keep contacting customer service until this is resolved to your satisfaction. Good luck to you!

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