Current Audiobook Specials

[tubemonkey]

Originally Posted by GtrsRGr8

I hate to disagree with the venerable tubemonkey, but apparently someone with the Listener Light Plan is not able to take advantage of this deal. I have the Listener Light Plan. Even though when I went to a page (https://www.audible.com/mt/LR_April14) telling me about the deal and at the top of the page it said hello to me (it used my name and everything!), when I called Audible a little while ago they told me that no, in fact, I was not eligible. When I looked over, again, the details (there aren't many) of the plan it seemed apparent that Listener Lighters would not be eligible for it.

Interesting. The Basic and Listener Light Plans have been eligible for previous offers of this type. Maybe they changed the eligibility or they don't have their act together. I'm betting on the latter. If you're not eligible for offers, you usually can't see them when you click on links to them. I don't have a paid plan and when I click the links to many of these offers, I get a page telling me I'm not eligible. That's why I ask for details, so I can post the pertinent info.

This offer is not on my home page, but it will let me open it and see the terms; although I don't get the counter. Calling Audible was fruitless. She kept answering my question about a change in policy with the answer to a question I didn't ask.

Like I said previously, consistency is not in Audible's game plan. Try calling again in a week. Maybe you'll have better luck with a different rep.

[skinmaan]

Originally Posted by tubemonkey

Interesting. The Basic and Listener Light Plans have been eligible for previous offers of this type. Maybe they changed the eligibility or they don't have their act together. I'm betting on the latter. If you're not eligible for offers, you usually can't see them when you click on links to them. I don't have a paid plan and when I click the links to many of these offers, I get a page telling me I'm not eligible. That's why I ask for details, so I can post the pertinent info.

This offer is not on my home page, but it will let me open it and see the terms; although I don't get the counter. Calling Audible was fruitless. She kept answering my question about a change in policy with the answer to a question I didn't ask.

Like I said previously, consistency is not in Audible's game plan. Try calling again in a week. Maybe you'll have better luck with a different rep.

I think I have to agree with the monkey on this one. Amazon is even advertising the B4G10 deal on their site. That's not something they normally do for members-only sales. I can see the banner (not on the Audible homepage, but on the offer page) and it says I have 1 down 3 to go. I do not have a membership. Nowhere on the offer page are the words "members only" mentioned, and it explicitly says "customers" who buy 4 titles.

I'm still on the fence but I'm leaning towards giving this a try. A couple of screen captures and an IM to customer service and I'll probably be okay.

[tubemonkey]

I had an online chat with a rep and he said the offer was only for Gold and Platinum members, even though it doesn't say that in the terms. He also said that members get notified of these offers by email, even though it's clearly visible to everyone on Amazon's Audible page; which surprised him.

Anyway, as usual these offers are a YMMV proposition.

[wawasteele]

Before Amazon bought out Audible, I used to think Audible had the best customer service of any company I had ever dealt with. I don't know, maybe I just had good luck then. Now, even though Amazon's customer service is great, Audible's sure has gone downhill. It's such a shame and gets to be very frustrating.

[desertblues]

I have the 'one book a month' plan with Audible and I bought four books last week. On this thread I saw the offer mentioned:buy 4/get 10 dollar (which I didn't get:email or other) and I emailed customer service if I could get the 10 dollar. Within half an hour I got a return mail and the 10 dollar appeared on my account.

[Catlady]

Originally Posted by desertblues

I have the 'one book a month' plan with Audible and I bought four books last week. On this thread I saw the offer mentioned:buy 4/get 10 dollar (which I didn't get:email or other) and I emailed customer service if I could get the 10 dollar. Within half an hour I got a return mail and the 10 dollar appeared on my account.

What I've noticed with Audible is that, yes, they do generally correct mistakes if you contact them, but why do they make so many mistakes in the first place? Customers shouldn't have to keep contacting them.

[pidgeon92]

Originally Posted by Catlady

What I've noticed with Audible is that, yes, they do generally correct mistakes if you contact them, but why do they make so many mistakes in the first place? Customers shouldn't have to keep contacting them.

I don't see where an error was made by Audible in this case. The fine print reads :

Listening Rewards Details
*You must purchase 4 or more audiobooks by April 30, 2014, at 11:59 PM ET (US). Audiobooks must have a regular price of $14.95 or more to be eligible for the 4 audiobook purchase minimum. Limit one reward per customer. Your coupon will be placed in your account at the end of the promotional window, and no later than May 5, 2014. You will be notified by email when the coupon is available in your account. The coupon is good for audio content only and will expire on May 31, 2014.

Chances are desertblues would have gotten the $10 credit near the end of the month, or early next month.

[tubemonkey]

The big mistake Audible made for this promo is the confusion over eligibility. The terms have no membership restrictions, but the reps keep insisting that this offer is only for Gold and Platinum members.

[pidgeon92]

Just saw this comment over at Goodreads:

They responded to me on here. Basically Light Listeners can not be involved in any sale that involves credits. We can be involved in the Daily Deal or sales that involved reduced prices but none that have anything to do with credits. Of course since I switched to a Light Listener a few months ago ALL they have had have been BOGO type credit sales! My luck!

[tubemonkey]

Originally Posted by pidgeon92

Just saw this comment over at Goodreads:

If that's the case, then it's a change in policy. Previously, Light and Basic members were eligible for the Buy 4, Get $10 promo. On top of that, some people without memberships qualified.

[Catlady]

Originally Posted by pidgeon92

I don't see where an error was made by Audible in this case. The fine print reads :

Chances are desertblues would have gotten the $10 credit near the end of the month, or early next month.

I was speaking generally.

But I'm not so sure the credit would have been applied automatically. Audible seems to be hit or miss with some of these offers.

[skinmaan]

Originally Posted by tubemonkey

If that's the case, then it's a change in policy. Previously, Light and Basic members were eligible for the Buy 4, Get $10 promo. On top of that, some people without memberships qualified.

Indeed. Even the offer page lists 3 ways to make qualifying purchases; only 1 of them involves credits. Plenty of people can qualify using the prescribed methods without ever using a credit.

[MeSue]

Originally Posted by tubemonkey

What type of membership do you have? This offer is only available for those who have one of the following membership plans:

• Platinum Membership Plan
• Gold Membership Plan
• AudibleListener Light Plan
• Basic Membership Plan

I am AudibleListener Light and do not get a counter.

Edit: Just did a chat with Audible. They didn't say I didn't qualify but said I haven't purchased any qualifying books. I had just purchased the Aladdin book mentioned in this thread, but it is not qualifying. When I look it up, it shows the regular price as $9.95.

[tubemonkey]

Originally Posted by MeSue

I am AudibleListener Light and do not get a counter.

Edit: Just did a chat with Audible. They didn't say I didn't qualify but said I haven't purchased any qualifying books. I had just purchased the Aladdin book mentioned in this thread, but it is not qualifying. When I look it up, it shows the regular price as $9.95.

My two chats with reps have stated this promo is only for Gold and Platinum members. Of course, there's always the YMMV variable.

Aladdin shows as $14.95 on Audible and $9.95 on Amazon. The Audible price is the qualifying price. This book counts and you should argue the point with them.

[skinmaan]

Originally Posted by tubemonkey

My two chats with reps have stated this promo is only for Gold and Platinum members. Of course, there's always the YMMV variable.

Aladdin shows as $14.95 on Audible and $9.95 on Amazon. The Audible price is the qualifying price. This book counts and you should argue the point with them.

I do not have a membership plan of any kind. The only Audible title I've gotten this month is the Aladdin freebie. I have a counter on my offer page and it shows 1 down 3 to go.