What's your Oasis delivery date? - Page 14

Josieb1 · 10-30-2017, 08:02 PM

Quote:

Originally Posted by HarryT

Hmmm. Like Josie, it's past 10pm and still no shipping notice. This is mildly irksome.

And it's now just past midnight and still no sign of any movement on my order. I really can't believe I'll get it today now. So much fpr pre ordering

rashkae · 10-30-2017, 08:18 PM

Mine got put in the mail... .literally on the other side of the continent.

Oh well.

mewmartigan · 10-30-2017, 08:30 PM

Quote:

Originally Posted by vrf

Yeah, not a good evening for expensive gadgets to be left on the front stoop...

Haha, definitely. Hopefully the UPS guy tries to make it through before 6pm. I can't imagine he wants to deal with driving through a neighborhood full of kids running about. Unless maybe he is hoping for some candy handouts with his deliveries?

dublincheri · 10-30-2017, 08:59 PM

My method for dealing with UPS (who turn up between 7 and 8pm around here) is to redirect my packages to a depot where I can collect them at my leisure. They are generally available by 9:30am which makes me very happy when it's a new toy arriving!

Josieb1 · 10-30-2017, 10:45 PM

I emailed Amazon at midnight, it's now 2.45 am I just woke up to two replys to my email. The first says it's being released on the 7th, the second says it's out of stock.

After 20 minutes on the phone a Supervisor has told me there is a stock problem and they have no idea when they can ship it.

Sirtel · 10-30-2017, 10:59 PM

Quote:

Originally Posted by Josieb1

I emailed Amazon at midnight, it's now 2.45 am I just woke up to two replys to my email. The first says it's being released on the 7th, the second says it's out of stock.

After 20 minutes on the phone a Supervisor has told me there is a stock problem and they have no idea when they can ship it.

Did you order the 32GB Oasis? Because my 8GB shipped in the morning and I ordered later than you. If so, then it would seem the 32GB one is out of stock, but not the 8GB one.

Josieb1 · 10-30-2017, 11:16 PM

Quote:

Originally Posted by Sirtel

Did you order the 32GB Oasis? Because my 8GB shipped in the morning and I ordered later than you. If so, then it would seem the 32GB one is out of stock, but not the 8GB one.

Yes I pre ordered the 32GB. My order still says

Arriving today
Not yet dispatched

If Amazon have a stock shortage and have to delay pre orders why couldn't they be bothered to tell customers

Josieb1 · 10-30-2017, 11:17 PM

Quote:

Originally Posted by John Hopper

Harry - mine was dispatched about 4.30 pm from Peterborough and is due for delivery tomorrow, so as you say it can be sent in the afternoon or evening and still get here on time.

Did you order the 8GB or the 32GB?

Lady Stardust · 10-31-2017, 12:19 AM

I received my 32 GB Wifi KOA2 today (31 Oct) in Japan.
And my Merlot cover has shipped today and is arriving tomorrow, even though it said 12-15 November when I ordered in on 12 October.

oldhaggis · 10-31-2017, 01:34 AM

Quote:

Originally Posted by Josieb1

I emailed Amazon at midnight, it's now 2.45 am I just woke up to two replys to my email. The first says it's being released on the 7th, the second says it's out of stock.

After 20 minutes on the phone a Supervisor has told me there is a stock problem and they have no idea when they can ship it.

Hi Josieb1 ,what a pain looks like Amazon really messed up your order,
John Lewis maybe from 8.30am but it's only the 8gb model, other is the 3g 32gb which shows in stock from Amazon if your still speaking to them for delivery tomorrow ,more expensive though.

Josieb1 · 10-31-2017, 02:13 AM

Quote:

Originally Posted by oldhaggis

Hi Josieb1 ,what a pain looks like Amazon really messed up your order,
John Lewis maybe from 8.30am but it's only the 8gb model, other is the 3g 32gb which shows in stock from Amazon if your still speaking to them for delivery tomorrow ,more expensive though.

Yes I saw both those options, on JL and Amazon. It's the 32GB I want and I can't justify the extra £60 for the 3G. I'm stuck waiting

Buran · 10-31-2017, 02:18 AM

I was getting it tomorrow. Now I'm not.

On the phone now (well, on hold) with a rep. I want another overnighted. It was top of the line, 32gb 3G no offers with blue cover. Amazon was using its own delivery service and they lost it!?

I was already charged for a device I'm no longer getting and had sent books to it and made it my default.

Announcement morning order with prime. I'm pretty upset right now.

Why wasn't the immediate and automatic answer "We've sent another package with these same contents out to you overnight and you will receive it a day late. Here's some extra Prime/some discount for our screwup, please call us if you have any questions"?! Why do I have to call them instead of their fixing it!?

Finally got off the phone. They're not getting a new one to me until November 29. Completely unacceptable. How is this even remotely okay? You lose someone's item you replace it IMMEDIATELY. Looking into how to get this fixed correctly. The rep was apologetic, but didn't waver, so time to climb higher. I'm never a jerk to reps, ever, but it's time to fire off some polite emails.

This is not remotely typical of Amazon's customer service, and it isn't the first time they've lost a shipment. It is, however, the first time they haven't fixed it correctly the first time.

John Hopper · 10-31-2017, 02:53 AM

Quote:

Originally Posted by Josieb1

Did you order the 8GB or the 32GB?

32gb. I really hope you get yours soon, Josie

HarryT · 10-31-2017, 03:32 AM

Not shipped. Half an hour on the phone and they don't know why. Awaiting a manager callback.

John Hopper · 10-31-2017, 03:34 AM

Quote:

Originally Posted by HarryT

Not shipped. Half an hour on the phone and they don't know why. Awaiting a manager callback.

Sorry to hear that, Harry.

10-30-2017, 08:18 PM	#197
rashkae Wizard Posts: 1,274 Karma: 5935030 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	Mine got put in the mail... .literally on the other side of the continent. Oh well. Last edited by rashkae; 10-30-2017 at 09:10 PM.

10-31-2017, 02:18 AM	#207
Buran Geek Posts: 190 Karma: 471136 Join Date: Mar 2009 Location: Brentwood, MO Device: Kindle Oasis Waterproof 32GB 3G (without offers)	What's your Oasis delivery date? I was getting it tomorrow. Now I'm not. On the phone now (well, on hold) with a rep. I want another overnighted. It was top of the line, 32gb 3G no offers with blue cover. Amazon was using its own delivery service and they lost it!? I was already charged for a device I'm no longer getting and had sent books to it and made it my default. Announcement morning order with prime. I'm pretty upset right now. Why wasn't the immediate and automatic answer "We've sent another package with these same contents out to you overnight and you will receive it a day late. Here's some extra Prime/some discount for our screwup, please call us if you have any questions"?! Why do I have to call them instead of their fixing it!? Finally got off the phone. They're not getting a new one to me until November 29. Completely unacceptable. How is this even remotely okay? You lose someone's item you replace it IMMEDIATELY. Looking into how to get this fixed correctly. The rep was apologetic, but didn't waver, so time to climb higher. I'm never a jerk to reps, ever, but it's time to fire off some polite emails. This is not remotely typical of Amazon's customer service, and it isn't the first time they've lost a shipment. It is, however, the first time they haven't fixed it correctly the first time. Last edited by Buran; 10-31-2017 at 03:36 AM.

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10-30-2017, 08:59 PM	#199
dublincheri Zealot Posts: 120 Karma: 2700000 Join Date: Feb 2013 Location: New England (for now) Device: Kindle Oasis 3, Paperwhite 11, Basic 2022	My method for dealing with UPS (who turn up between 7 and 8pm around here) is to redirect my packages to a depot where I can collect them at my leisure. They are generally available by 9:30am which makes me very happy when it's a new toy arriving!

10-30-2017, 10:45 PM	#200
Josieb1 Grand Sorcerer Posts: 5,084 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	I emailed Amazon at midnight, it's now 2.45 am I just woke up to two replys to my email. The first says it's being released on the 7th, the second says it's out of stock. After 20 minutes on the phone a Supervisor has told me there is a stock problem and they have no idea when they can ship it.

10-31-2017, 12:19 AM	#204
Lady Stardust User Posts: 234 Karma: 3246802 Join Date: Jul 2013 Device: Iphone, Kindle 3, PW1/2/3, KOA1/2/3, Aura HD/One/, Kobo Forma	I received my 32 GB Wifi KOA2 today (31 Oct) in Japan. And my Merlot cover has shipped today and is arriving tomorrow, even though it said 12-15 November when I ordered in on 12 October.

10-31-2017, 03:32 AM	#209
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Not shipped. Half an hour on the phone and they don't know why. Awaiting a manager callback.

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