Announcement from EZ Read/Astak Team - Page 13

Freeshadow · 09-20-2010, 01:06 PM

I'd never be harsh to Jenifer too, not at least because I think it would be a risk which Astak already calculated in; call it a cannon fodder move or even better a pawn sacrifice.

sweeping pawns doesn't change much You got to check the king, and in corporate chess this means to hit them where it hurts the most. Sales figures. At least until things get better.

Alexander Turcic · 09-21-2010, 02:50 PM

Robert has been part of this community for a long time, and as other members here demonstrate, a popularly appreciated part. Thank you Robert!

We've always prided ourselves on our friendly and welcoming atmosphere, and we're confident that our members will make Jenifer, and whoever else Astak may choose to appoint as their representative here in the future, feel very welcome at MobileRead.

It is our position that the matter of Robert's parting of ways with Astak should not be a subject for discussion on MobileRead, relying as it does on a significant amount of speculation. So let's move on and focus again on discussing current Astak devices and what's soon to come in the promising world of e-book devices.

Thank you.

Alex
MobileRead Team

Steven Lake · 09-22-2010, 03:24 PM

Ok, I've had time to think about this and calm down a bit, and thus I think I'll keep my relationship with Astak alive for now. This is just *one* incident, and even though it hit me below the belt and hurt, and was most certainly a monumentally stupid decision on the part of management, it was just *one* screwup. So I guess I'll take them back into my good graces again and, instead of ranting and raving and sounding like a half crazed lunatic, I'll work (as I should have in the first place) to actually help them be a better company.

As a journalist, and an Open Source advocate, it's my duty to both report honestly on their products and customer service, as well as help them improve their corporate standing among customers, most especially in the FOSS world. And lastly, as a sci-fi author, it's my job to help them get better, so that they can ultimately grow and become hugely successful, which in turn then translates back to benefits to me, an author, and my books.

Sorry about the rant guys. Was it deserved? Probably. Was it the best thing to do? Probably not. Was there better ways to handle this? Yep. Am I going to try taking that other route instead now? Yeah. ^_^

nimblem · 09-23-2010, 04:21 PM

wow .... we must of upset someone being that this is the first visit from the Mobile Read Team i can remember to the astak fourm =P

eGeezer · 09-23-2010, 06:22 PM

Okee Dokee, you betcha. Glad to help. I'm sure we'll do our best, although it's a little difficult to do atm since Astak isn't being all that communicative. But as mommy always said (or was it Bambi's mom?) "If you can't say something nice about someone, don't say anything at all."

Freeshadow · 09-23-2010, 06:41 PM

it was the momma of the rabbit

AJ Starr · 09-23-2010, 10:13 PM

Quote:

Originally Posted by Freeshadow

it was the momma of the rabbit

aka Thumper

eGeezer · 09-24-2010, 01:14 AM

Oh, yeah. Thanks.

That occurred to me (even would have had the name right), but its only been about 50+ years, so I figure I was doing good to remember the movie title.

But thanks. That's what the forum is all about. Getting the info right.

DaleDe · 09-24-2010, 01:15 AM

Quote:

Originally Posted by nimblem

wow .... we must of upset someone being that this is the first visit from the Mobile Read Team i can remember to the astak fourm =P

Actually there are team members around here all the time.

Dale

Sweetpea · 09-24-2010, 03:17 AM

Quote:

Originally Posted by abadboy

Good God,
He's gone .
He isn't coming back.
Life goes on.
It's a ereader thread, talk about the ereader.

Actually, every ereader is backed by a company. If you can't trust that company, because they've clearly lied, would you trust them with your money?

Quote:

Originally Posted by JSWolf

So when did retired start to mean fired?

They both have an "I" in it!

Quote:

Originally Posted by Steven Lake

Ok, I've had time to think about this and calm down a bit, and thus I think I'll keep my relationship with Astak alive for now. This is just *one* incident, and even though it hit me below the belt and hurt, and was most certainly a monumentally stupid decision on the part of management, it was just *one* screwup. So I guess I'll take them back into my good graces again and, instead of ranting and raving and sounding like a half crazed lunatic, I'll work (as I should have in the first place) to actually help them be a better company.

Not sure I could forgive any company that lies about these things. Why not tell the truth, even if it does hurt? A simple: he was fired would have been enough. Saying he quit himself while it was rather the complete opposite was a gross mistake in my eyes.

Joebill · 09-24-2010, 04:18 AM

I'll agree with Sweatpea about this.

Also, it isn't us that has made the mistakes here. Astak should realize they are at fault for how the public sees them.

Solicitous · 09-24-2010, 07:15 AM

Quote:

Originally Posted by Sweetpea

They both have an "I" in it!

Don't you mean; they both end in "ired"??

Steven Lake · 09-24-2010, 09:50 AM

Regardless of what happened internally (which, due to legal reasons we'll never know), the best thing Astak can do is to chalk this up as a learning experience, and then start applying some serious customer service. Honestly, if Astak wants to beat out all the other ebook companies, they're going to need to apply some major customer service on all fronts. They're also going to need to start listening to their customers a whole lot more. Happy customers bring more customers and happy customers are repeat customers. It's a simple rule of economics. Make your customers happy in whatever way you can, and you are guaranteed success in everything you do. Make those same customers angry and you will fail in the most miserable way possible.

Joebill · 09-24-2010, 05:03 PM

Quote:

Originally Posted by Steven Lake

Regardless of what happened internally (which, due to legal reasons we'll never know), the best thing Astak can do is to chalk this up as a learning experience, and then start applying some serious customer service. Honestly, if Astak wants to beat out all the other ebook companies, they're going to need to apply some major customer service on all fronts. They're also going to need to start listening to their customers a whole lot more. Happy customers bring more customers and happy customers are repeat customers. It's a simple rule of economics. Make your customers happy in whatever way you can, and you are guaranteed success in everything you do. Make those same customers angry and you will fail in the most miserable way possible.

Especially in repair work.

I have spent the past months, since purchased my Astak, talking about it at work. I need encouragement, that Astak actually cares about its customers, before I start mentioning them again.

And there are folks at work who listen. I'm one of the computer tech people.

hidari · 09-24-2010, 07:48 PM

Quote:

Originally Posted by Joebill

Especially in repair work.

I have spent the past months, since purchased my Astak, talking about it at work. I need encouragement, that Astak actually cares about its customers, before I start mentioning them again.

And there are folks at work who listen. I'm one of the computer tech people.

In the end, even if Astak pulls out of the ereader biz, you can still buy Jinke products other distributors such as Bebook and Lbook....

09-23-2010, 06:22 PM	#185
eGeezer NE1 seen my glasses? Posts: 396 Karma: 4864 Join Date: Oct 2009 Location: Seattle Device: Nook Glowlight (following previous nook STR and STR w/GL)	Okee Dokee, you betcha. Glad to help. I'm sure we'll do our best, although it's a little difficult to do atm since Astak isn't being all that communicative. But as mommy always said (or was it Bambi's mom?) "If you can't say something nice about someone, don't say anything at all." Last edited by eGeezer; 09-23-2010 at 06:30 PM.

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09-20-2010, 01:06 PM	#181
Freeshadow temp. out of service Posts: 2,815 Karma: 24285242 Join Date: May 2010 Location: Duisburg (DE) Device: PB 623	I'd never be harsh to Jenifer too, not at least because I think it would be a risk which Astak already calculated in; call it a cannon fodder move or even better a pawn sacrifice. sweeping pawns doesn't change much You got to check the king, and in corporate chess this means to hit them where it hurts the most. Sales figures. At least until things get better.

09-21-2010, 02:50 PM	#182
Alexander Turcic Fully Converged Posts: 18,175 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	Robert has been part of this community for a long time, and as other members here demonstrate, a popularly appreciated part. Thank you Robert! We've always prided ourselves on our friendly and welcoming atmosphere, and we're confident that our members will make Jenifer, and whoever else Astak may choose to appoint as their representative here in the future, feel very welcome at MobileRead. It is our position that the matter of Robert's parting of ways with Astak should not be a subject for discussion on MobileRead, relying as it does on a significant amount of speculation. So let's move on and focus again on discussing current Astak devices and what's soon to come in the promising world of e-book devices. Thank you. Alex MobileRead Team

09-22-2010, 03:24 PM	#183
Steven Lake Sci-Fi Author Posts: 1,158 Karma: 14743509 Join Date: Sep 2009 Location: Michigan Device: PC (Calibre)	Ok, I've had time to think about this and calm down a bit, and thus I think I'll keep my relationship with Astak alive for now. This is just one incident, and even though it hit me below the belt and hurt, and was most certainly a monumentally stupid decision on the part of management, it was just one screwup. So I guess I'll take them back into my good graces again and, instead of ranting and raving and sounding like a half crazed lunatic, I'll work (as I should have in the first place) to actually help them be a better company. As a journalist, and an Open Source advocate, it's my duty to both report honestly on their products and customer service, as well as help them improve their corporate standing among customers, most especially in the FOSS world. And lastly, as a sci-fi author, it's my job to help them get better, so that they can ultimately grow and become hugely successful, which in turn then translates back to benefits to me, an author, and my books. Sorry about the rant guys. Was it deserved? Probably. Was it the best thing to do? Probably not. Was there better ways to handle this? Yep. Am I going to try taking that other route instead now? Yeah. ^_^

09-23-2010, 04:21 PM	#184
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	wow .... we must of upset someone being that this is the first visit from the Mobile Read Team i can remember to the astak fourm =P

09-23-2010, 06:41 PM	#186
Freeshadow temp. out of service Posts: 2,815 Karma: 24285242 Join Date: May 2010 Location: Duisburg (DE) Device: PB 623	it was the momma of the rabbit

09-24-2010, 01:14 AM	#188
eGeezer NE1 seen my glasses? Posts: 396 Karma: 4864 Join Date: Oct 2009 Location: Seattle Device: Nook Glowlight (following previous nook STR and STR w/GL)	Oh, yeah. Thanks. That occurred to me (even would have had the name right), but its only been about 50+ years, so I figure I was doing good to remember the movie title. But thanks. That's what the forum is all about. Getting the info right.

09-24-2010, 04:18 AM	#191
Joebill Fanatic Posts: 517 Karma: 459442 Join Date: Jan 2010 Location: Alpha Centauri's Library of Alexandria Device: Pandigital Novel	I'll agree with Sweatpea about this. Also, it isn't us that has made the mistakes here. Astak should realize they are at fault for how the public sees them.

09-24-2010, 09:50 AM	#193
Steven Lake Sci-Fi Author Posts: 1,158 Karma: 14743509 Join Date: Sep 2009 Location: Michigan Device: PC (Calibre)	Regardless of what happened internally (which, due to legal reasons we'll never know), the best thing Astak can do is to chalk this up as a learning experience, and then start applying some serious customer service. Honestly, if Astak wants to beat out all the other ebook companies, they're going to need to apply some major customer service on all fronts. They're also going to need to start listening to their customers a whole lot more. Happy customers bring more customers and happy customers are repeat customers. It's a simple rule of economics. Make your customers happy in whatever way you can, and you are guaranteed success in everything you do. Make those same customers angry and you will fail in the most miserable way possible.

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