I'm scared, frustrated, don't know who to go to anymore - Page 13

Barbara1955 · 02-22-2012, 12:56 PM

Quote:

Originally Posted by jrw93

**Update

Well, it looks like it can get worse. My kindle has now been officially BLACKLISTED from amazon. My already-downloaded content on the kindle is completely gone, and I cant re register the Kindle so that I can access my archived content.

I logged onto the Kindle to see if I could redownload all the content and save them on my computer, stripping the DRM via Calibre. Not the best idea, as I guess the logging in via the closed account on my kindle flagged amazon's system, therefore blacklisting the kindle and wiping EVERYTHING.

Sigh.. Now I don't think I can even sell this kindle as I'm pretty sure a blacklisted kindle can't be used with any other account.

Brilliant.

That sucks! IF you didnt get the Kindle direct from Amazon I would return to store ...

Shopaholic · 02-22-2012, 12:56 PM

Quote:

Originally Posted by HarryT

The OP said that Amazon told him that his account was associated with one that had been closed due to piracy. It's similar to being banned from MR; you can't just open a new account and come back again - it's the person who's banned, not the account.

Where did you get that info from? I don't recall reading that in here. I've read over & over abuse of policy nothing on piracy. Where'd that come from?

Shopaholic · 02-22-2012, 12:58 PM

Quote:

Originally Posted by Katie1

That sucks! IF you didnt get the Kindle direct from Amazon I would return to store ...

And this is precisely why stores return policies change. Abuse of Policy. What exactly did the store do wrong that would warrant the item being returned? Nothing that I can think of. Is the unit defective? No. Amazon banned them for something. How is that the store's fault that they should absorb the loss on a return?

HarryT · 02-22-2012, 12:59 PM

Quote:

Originally Posted by Shopaholic

Where did you get that info from? I don't recall reading that in here. I've read over & over abuse of policy nothing on piracy. Where'd that come from?

Sorry, my mistake - it was "abuse of our policies", not "piracy". I misread the word.

soondai · 02-22-2012, 01:00 PM

I wonder what "closed due to piracy" would be.

Would Amazon notice if you returned a kindle book and the same book showed up on your kindle in DRM-stripped mobi format shortly thereafter?

Barbara1955 · 02-22-2012, 01:00 PM

SIL was Acused of selling Priated Softwere. Had used his computer to check his accounts.

RolandD · 02-22-2012, 01:01 PM

Quote:

Originally Posted by HarryT

The OP said that Amazon told him that his account was associated with one that had been closed due to piracy. It's similar to being banned from MR; you can't just open a new account and come back again - it's the person who's banned, not the account.

That was a different person whose account was closed due to piracy.

RolandD · 02-22-2012, 01:31 PM

jrw93,

If you are truly innocent, then you have my deepest sympathy, but many of us, with years of web experience, have learned to be skeptical. Frequently, people post trying to damage the reputation of a company they feel has wronged them.

Look at it from our point of view, a new user posts inconsistent information about Amazon closing their account. Some of your actions and reactions come off a bit immature, or at least, not well thought out. i.e., logging into your account with your kindle. I would have warned you against doing that, but it never occurred to me that you would. To put it bluntly, that was stupid. So was trying to immediately create another account. Actions like that cause you to lose sympathy from those of us following this and damage your credibility.

With that said, if you haven't violated your terms of service and you really have no idea why your account was closed, then you should not stop until they give you a satisfactory answer. Privacy issues are BS. If your account is associated closely enough to another account for it to be closed because of the other account, then you have a right to know what that account was. You should keep after them until you learn the specific incident that caused your account to be closed. Then you should fight to get back what is rightfully yours. What do you have to lose, except a little time. Follow the advice others have posted about writing to Jeff Bezos and the attorney general and the local news, and keep writing until you get an answer.

JoHunt · 02-22-2012, 01:37 PM

Quote:

Originally Posted by jrw93

I logged onto the Kindle to see if I could redownload all the content and save them on my computer, stripping the DRM via Calibre. Not the best idea, as I guess the logging in via the closed account on my kindle flagged amazon's system, therefore blacklisting the kindle and wiping EVERYTHING.

Why would you think you could log into a banned account via your Kindle? And why didn't you at least backup what was already on your Kindle before even trying? This whole thing makes less and less sense every day.

alansplace · 02-22-2012, 01:38 PM

Quote:

Originally Posted by RolandD

jrw93,

If you are truly innocent, then you have my deepest sympathy, but many of us, with years of web experience, have learned to be skeptical. Frequently, people post trying to damage the reputation of a company they feel has wronged them.

Look at it from our point of view, a new user posts inconsistent information about Amazon closing their account. Some of your actions and reactions come off a bit immature, or at least, not well thought out. i.e., logging into your account with your kindle. I would have warned you against doing that, but it never occurred to me that you would. To put it bluntly, that was stupid. So was trying to immediately create another account. Actions like that cause you to lose sympathy from those of us following this and damage your credibility.

With that said, if you haven't violated your terms of service and you really have no idea why your account was closed, then you should not stop until they give you a satisfactory answer. Privacy issues are BS. If your account is associated closely enough to another account for it to be closed because of the other account, then you have a right to know what that account was. You should keep after them until you learn the specific incident that caused your account to be closed. Then you should fight to get back what is rightfully yours. What do you have to lose, except a little time. Follow the advice others have posted about writing to Jeff Bezos and the attorney general and the local news, and keep writing until you get an answer.

alansplace · 02-22-2012, 01:39 PM

Quote:

Originally Posted by joehunt

Why would you think you could log into a banned account via your Kindle? And why didn't you at least backup what was already on your Kindle before even trying? This whole thing makes less and less sense every day.

CWatkinsNash · 02-22-2012, 02:00 PM

Quote:

Originally Posted by RolandD

With that said, if you haven't violated your terms of service and you really have no idea why your account was closed, then you should not stop until they give you a satisfactory answer.

I've already established at least one way the terms were violated - buying items via Prime then reselling them from the connected seller account. Intentional or not, jrw has already verified that this was done. He doesn't seem to think that's the reason, but it happened.

speakingtohe · 02-22-2012, 02:26 PM

Probably an uneducated opinion, but I really think the op should have access to items he has legitimately paid for or a refund. Just the way I expect thing to work in my world.

Also the concept of innocent until proven guilty in the free world although that seems to be changing in some countries.

Helen

JSWolf · 02-22-2012, 02:37 PM

Amazon Corporate Office
The address is 1200 12th Avenue South Suite 1200 Seattle WA 98144
The phone is (206) 266-1000

Redcard · 02-22-2012, 02:38 PM

Really convenient that this thread gets posted two days before B&N announces a nook tablet, and suddenly, people are talking about a nook tablet and how this can't happen to them in thread, isn't it?

I'm sorry, this is just all too much. OP , if you're in the right, CC Jeff Bezos, write a registered mail to Amazon CS, and be patient. If you're not, fess up and stop playing these "poor innocent victim games." You've already been caught on a couple of falsehoods.

Everybody else? Backup.

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02-22-2012, 01:00 PM	#185
soondai Guru Posts: 672 Karma: 1109784 Join Date: Aug 2010 Device: Paperwhite	I wonder what "closed due to piracy" would be. Would Amazon notice if you returned a kindle book and the same book showed up on your kindle in DRM-stripped mobi format shortly thereafter?

02-22-2012, 01:00 PM	#186
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	SIL was Acused of selling Priated Softwere. Had used his computer to check his accounts.

02-22-2012, 01:31 PM	#188
RolandD Fanatic Posts: 561 Karma: 3228980 Join Date: Aug 2010 Location: Branson, MO, USA Device: Kindle Touch is now my main eReader.	jrw93, If you are truly innocent, then you have my deepest sympathy, but many of us, with years of web experience, have learned to be skeptical. Frequently, people post trying to damage the reputation of a company they feel has wronged them. Look at it from our point of view, a new user posts inconsistent information about Amazon closing their account. Some of your actions and reactions come off a bit immature, or at least, not well thought out. i.e., logging into your account with your kindle. I would have warned you against doing that, but it never occurred to me that you would. To put it bluntly, that was stupid. So was trying to immediately create another account. Actions like that cause you to lose sympathy from those of us following this and damage your credibility. With that said, if you haven't violated your terms of service and you really have no idea why your account was closed, then you should not stop until they give you a satisfactory answer. Privacy issues are BS. If your account is associated closely enough to another account for it to be closed because of the other account, then you have a right to know what that account was. You should keep after them until you learn the specific incident that caused your account to be closed. Then you should fight to get back what is rightfully yours. What do you have to lose, except a little time. Follow the advice others have posted about writing to Jeff Bezos and the attorney general and the local news, and keep writing until you get an answer.

02-22-2012, 02:26 PM	#193
speakingtohe Wizard Posts: 4,812 Karma: 26912940 Join Date: Apr 2010 Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet	Probably an uneducated opinion, but I really think the op should have access to items he has legitimately paid for or a refund. Just the way I expect thing to work in my world. Also the concept of innocent until proven guilty in the free world although that seems to be changing in some countries. Helen

02-22-2012, 02:37 PM	#194
JSWolf Resident Curmudgeon Posts: 79,844 Karma: 146918083 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Amazon Corporate Office The address is 1200 12th Avenue South Suite 1200 Seattle WA 98144 The phone is (206) 266-1000

02-22-2012, 02:38 PM	#195
Redcard Addict Posts: 235 Karma: 1202269 Join Date: Mar 2008 Device: Kindle	Really convenient that this thread gets posted two days before B&N announces a nook tablet, and suddenly, people are talking about a nook tablet and how this can't happen to them in thread, isn't it? I'm sorry, this is just all too much. OP , if you're in the right, CC Jeff Bezos, write a registered mail to Amazon CS, and be patient. If you're not, fess up and stop playing these "poor innocent victim games." You've already been caught on a couple of falsehoods. Everybody else? Backup.

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