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Old 09-22-2009, 06:28 AM   #166
UchihaNaru
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hey, just curious. Do the colour units also feel rubbery like the black ones?
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Old 09-22-2009, 06:30 AM   #167
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Originally Posted by UchihaNaru View Post
hey, just curious. Do the colour units also feel rubbery like the black ones?

I would presume that is EXACTLY where the issue is. The rubberized coating (that is being called 'paint') in most of these postings.
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Old 09-22-2009, 06:33 AM   #168
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The discussion of how many angels can dance on the head of a pin ... I mean how many units Astak will sell ... is pretty irrelevant. As a business owner who deals with warehousing and shipping, I would say that what matters is how much time you want to allocate to each inspection.
So how is this Astak's problem? If they are having these units manufactured by another company and shipped to Astak, should the manufacturing company not have some form of quality control in place to ensure there are no defects? Is that not part of the manufacturing process? I know if I bought a new car I'd want it to come out of the factory in perfect order and not require the car yard to perform a full test to make sure it was built correctly. I'm just asking your opinion being a business owner in warehousing and shipping, I'm not trying to start a flamewar or anything.
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Old 09-22-2009, 06:35 AM   #169
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Quote:
Originally Posted by Morlac View Post
The discussion of how many angels can dance on the head of a pin ...
Actually it never got there far, since the OP made a numerical judgement based on an unstated number. I was jsut trying to get to *some* numerical evaluation like you so graciously provided.
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I mean how many units Astak will sell ... is pretty irrelevant.
I doubt very much that it is irrelevant to Astak, but it is a number we will never know, as even Amazon's numbers are estimates by third parties.

I agree 100% with the rest of your post, and it was very clear and probably quantitatively accurate.
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Old 09-22-2009, 06:35 AM   #170
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The other company is Jinke a chinese company, and until you didn't ask them to do some control, they will never do it.
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Old 09-22-2009, 06:41 AM   #171
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The other company is Jinke a chinese company, and until you didn't ask them to do some control, they will never do it.
True, unfortunately that is not unique to Jinke.
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Old 09-22-2009, 07:40 AM   #172
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Originally Posted by Dave_S View Post
Actually it never got there far, since the OP made a numerical judgement based on an unstated number. I was jsut trying to get to *some* numerical evaluation like you so graciously provided.

I doubt very much that it is irrelevant to Astak, but it is a number we will never know, as even Amazon's numbers are estimates by third parties.

I agree 100% with the rest of your post, and it was very clear and probably quantitatively accurate.
<chuckle> Thanks, and yes, it is hardly irrelevant to Astak. I was focused on the actual question, not the background data. As my partner always says when I complain about some operational issue associated with having to fulfill orders -- we should be so lucky that our problems revolve around having too many orders to fulfill in a timely way! Astak should be so lucky that they have too many orders to be able to run a quick QC check before shipping!

On the # of units issue -- there was a thread in the News forum here about the Cool-er sales. The conclusion seemed to have been that the actual news article was misleading (not a million units sold but a million pounds/euros in sales, or around 5,000 units). Not that the Pocket Pro and Cool-er are equivalent, but they are probably similar enough in scope for rough estimates.

https://www.mobileread.com/forums/showthread.php?t=56110
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Old 09-22-2009, 07:55 AM   #173
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no worries Robertb, still excited and not going another route, it's just a pain in the arse

Makes me wish Canada were more consumer oriented, instead of us having to pay almost a 1/3 more for items like the prs-300 (don't know what the CAD retail would be of a pocket pro), and $12CAD for a bottle of Yellow Tail, vs. the $5CAD we pay across the border. Ah well, not opening a can of worms, just pointing some things out to no one in particular
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Old 09-22-2009, 08:04 AM   #174
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Originally Posted by Solicitous View Post
So how is this Astak's problem? If they are having these units manufactured by another company and shipped to Astak, should the manufacturing company not have some form of quality control in place to ensure there are no defects? Is that not part of the manufacturing process? I know if I bought a new car I'd want it to come out of the factory in perfect order and not require the car yard to perform a full test to make sure it was built correctly. I'm just asking your opinion being a business owner in warehousing and shipping, I'm not trying to start a flamewar or anything.
It's Astak's problem because we're buying from Astak, not Jinke.

I'm not saying that Astak won't (behind the scenes) be having stern words with the factory. I'm sure that they will push hard to get some sort of compensation or credit for everything they have to do to remediate the problem. I'm equally sure that Jinke will push back -- they'll "compromise" in the interest of maintaining good relations, but it probably won't be anything simple like deducting dollar for dollar off the invoice.

We know that Astak was under tremendous pressure to get those colored units shipped. They were probably calling or emailing the factory every day to check on them and push things along. The factory could very well have done some sort of inspection but the units probably looked ok when they were packed. Of course, appearances are deceiving. A lot of the paint issues (including mine) seem to be appearing with time and/or handling -- neither of which would've been available in this case as they wanted to get the units shipped as fast as possible.

I think your car analogy is a good one, but keep in mind that even with new cars, people drive off the dealer lot with "lemons." That's why so many states have so-called "lemon laws" to protect consumers against getting stuck with defective new cars. And that's with a highly-mass-produced product that costs tens of thousands of dollars per unit instead of $200. Certainly you *can* have design and quality control that minimizes those problems, but you can only minimize them. There's always going to be a chance of problems cropping up anyway. (And, honestly, if you're designing for the low-cost entry-level end of the market, you're probably *not* going to invest as heavily in the design and quality control!)

For what it's worth, by the way, I've worked with factories in China and Israel. None were perfect, but I'd say that the ones in China were certainly not as bad as some people make them out to be! There are certainly companies here in the US that don't fill me with pride in US business, and I would not want to be prejudged based on their example...

Sorry for the loooong post!
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Old 09-22-2009, 08:37 AM   #175
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Requesting a Black One

After five days the blistering along the right side of the device continued to get worse so I just e-mail Astak for an RMA and shipping label.

I requested that they send a black one in replacement of my slate blue one, since the black ones do not seem to suffer from this problem.

I have a black 6" EZ-Reader and it does not have the rubber coat and there is no problem with the paint, so I am hopefull that the 5" will be the same....
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Old 09-22-2009, 09:15 AM   #176
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Originally Posted by Musicman View Post
After five days the blistering along the right side of the device continued to get worse so I just e-mail Astak for an RMA and shipping label.

I requested that they send a black one in replacement of my slate blue one, since the black ones do not seem to suffer from this problem.

I have a black 6" EZ-Reader and it does not have the rubber coat and there is no problem with the paint, so I am hopefull that the 5" will be the same....
well my black one definitely does not have the paint problem
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Old 09-22-2009, 09:32 AM   #177
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Nor did my Black one, which I returned, but I've had a change of heart and want it back.
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Old 09-22-2009, 09:46 AM   #178
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For the record, my purple one is peeling on the left hand side page turn buttons. I am debating on whether I want to bother to exchange it. If it stays confined to the two buttons I can probably deal with it. Has anyone had the peeling spread all over, or has is mostly remained in a confined area? I've had some other problems with the device. I had trouble doing the firmware update because on the web page there are some icons that block the instructions. That was really frustrating. Finally by googling it I found the instructions unobstructed on the FAQ page.
I started out with one tiny wrinkle near the light on the blue PEZ. By the next morning it had spread to that whole corner. I went ahead and kept using it and now the wrinkles/bubbles are in the bottom left and right side as well. A little piece of the finish came off and it's a transluscent blue kind of like a balloon. The finish underneath the coating is a shiny darker blue that's really a nice color but I'm exchanging it for a black one. And I also had icons blocking the instructions when I tried to load the firmware. The FAQ page was not updated for the Pocket Pro but fellow MR members told me what to do.

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Old 09-22-2009, 12:15 PM   #179
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Nor did my Black one, which I returned, but I've had a change of heart and want it back.
lol, why did you send it back?
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Old 09-22-2009, 12:55 PM   #180
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lol, why did you send it back?

Cause I'm schizo. Actually there were and are a number of niggly issues about it I was/am not real impressed with and with all the uproar about batteries and paint and etc. I decided to send it back, which I did. But after looking at the Sony 300 this past weekend and checking out other options, decided the Pocket Pro was still a good option as a backup reader.

I sent an email to support and to Ruby to just return it to me but have not received a response.
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