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Old 11-09-2015, 03:36 PM   #166
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If your referring to me that was a No. He never even replied to our email.
Not you, the member that suggested you email him.
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Old 11-09-2015, 03:41 PM   #167
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Not you, the member that suggested you email him.
Apologies.
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Old 11-09-2015, 05:13 PM   #168
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I do believe HarryT said he has returned $1000 items and has never got a letter.
Yes, I've done so twice. They were £1000 items, which is about $1500.
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Old 11-09-2015, 05:38 PM   #169
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My most expensive order on Amazon ever was £220 on my HDX 8.9 and I kept it.
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Old 11-11-2015, 11:43 AM   #170
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An interesting letter/article in the Guardian has been pointed to me.

I note that access to Kindle ebooks has apparently been maintained, and there are even hints that new devices might get registered.

This is, of course, not what CS have been telling me about forced account closure.

But apparently Amazon hasn't completely thought account closure yet, and access to Audible audiobooks is not possible.
As I understand, Amazon has stated to some customers that they will close an account and remove access, but they don't seem to do it. So they are leaving their options open, while avoiding the public outrage. Any clarification from Mr Bozo? I'm not holding my breath.
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Old 11-11-2015, 11:46 AM   #171
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No response yet to my email, but it did only go off five days ago.
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Old 11-12-2015, 04:34 AM   #172
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Any clarification from Mr Bozo? I'm not holding my breath.
I talked to him. He likes to be called Bozo. If you're going to use the title, he prefers Mr. Clown. He said he buys some stuff from Amazon, but has no other relationship with the company. He did offer to let me pinch his nose.
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Old 11-12-2015, 04:36 AM   #173
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No response yet to my email, but it did only go off five days ago.
I have had an acknowledgement, and a promise of a further response in a few days.
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Old 11-12-2015, 09:23 AM   #174
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I have had an acknowledgement, and a promise of a further response in a few days.
That's a start
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Old 11-12-2015, 09:26 AM   #175
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I don't think it's in Amazon's interest to set out an explicit policy for this, and it appears that (in the UK, at least) consumer law doesn't require them to do so. I'd be surprised if you get anything concrete back.
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Old 11-12-2015, 09:30 AM   #176
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I don't think it's in Amazon's interest to set out an explicit policy for this, and it appears that (in the UK, at least) consumer law doesn't require them to do so. I'd be surprised if you get anything concrete back.
You may be confused about what I'm asking. I'm not asking anything about why they might choose to close an account, only the effects such a closure will have.

Amazon made a public statement in 2012 that content would be accessible. And now Amazon Customer Service are saying the opposite.

I think it's reasonable to ask for clarification.
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Old 11-12-2015, 09:34 AM   #177
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It's certainly a reasonable question to ask, but I suspect that you won't get a satisfactory reply. We'll see.
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Old 11-12-2015, 09:35 AM   #178
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It's certainly a reasonable question to ask, but I suspect that you won't get a satisfactory reply. We'll see.
That gave a reply in 2012 when there was a big media fuss. One would hope that another big media fuss isn't required to get clarification of that statement.
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Old 11-19-2015, 04:36 PM   #179
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I have had an acknowledgement, and a promise of a further response in a few days.
I have chased this, and my contact is in turn chasing up an official reply.
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Old 12-20-2015, 03:23 AM   #180
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