Cherrypal customer service: lies, ignored emails, and technical incompetence

[Retweet]

Amount I've spent on communications while stuck in Cherrypal delays/problems >$200. Nice walk in the snow, priceless!

http://twitter.com/dihaynes/status/9647978300

i've called a few times, left messages, sent e-mails, and got no response. wish they's had bbb rating before 1/13/10.

http://twitter.com/dihaynes/status/9648042909

Cherrypal...

[JerseyBiker]

Originally Posted by Retweet

http://twitter.com/dihaynes/status/9647978300

http://twitter.com/dihaynes/status/9648042909

Cherrypal...

Another first post searching for Cherrypal threads. Somewhere I once heard that if a business treats someone right they tell someone else. If they get treated badly they tell 10 people. I have purchased many goods and services over the years that I was happy with. But I do not search the web looking for people who complained about those goods or services to defend the businesses. But I have spread the word when I find that a business is screwing around with a lot of their customers.

~eddie

[SimonSays]

This company has way too many complaints about them which can be found via an easy google search. They should be avoided at all costs.

[aissa]

CherryPal is indeed a SCAM, a FRAUD and something should be done to stop that Max Seybold. We ordered 10 laptops 6 weeks ago, to only get lies, and stories about shipment issues from China.. duhh!!! he promised to reimburse but has simply disappeared. We reported the issue to our bank, who tried to get the money back, but he has already cashed it and would not respond to his own bank letters. I have no intention of letting him get away with that, and if we have to alert Interpol, we will do that. Being based outside of the US does not make it easier, but this fraud has to stop now and everyone should be made aware that Max Seybold is a crook.

[Nate the great]

In case anyone is still wondering, I never got a refund nor did I receive the netbook.

[Patricia]

They've had three months to sort out your complaint, Nate.
What sort of redress is available to you and the other disgruntled customers?

[Velcro_SP]

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[Velcro_SP]

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[Patricia]

Originally Posted by Velcro_SP

aissa, I certainly give you the benefit of the doubt, but can you tell us a little more specifics, so that we can be confident your story is accurate, and isn't just coming from a Cherrypal enemy making an anonymous and false accusation?

As opposed to an anonymous Cherrypal friend or sockpuppet?

It is noticeable that Velcro_SP has only ever posted in this thread, and only in defence of Cherrypal.

[Velcro_SP]

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[HarryT]

With respect, old boy, taking someone's money and then not supplying them with the goods that they've paid for is not merely "a problem"; it is fraud.

[Nate the great]

Originally Posted by Velcro_SP

Wait, you last said it would be no sweat to get your bank to get your money back.



So what have you done the last three months to get it?

The netbooks look real (http://cherrypal.com/GreenOpenFair/w..._1-300x225.jpg) and others have gotten theirs, http://gurdonark.livejournal.com/863481.html#cutid1, http://talksoftware.wordpress.com/20...underdelivers/, for two examples.

Try leaving a non-insulting, non-abusive post on Seybold's Cherrypal blog (http://cherrypal.com/GreenOpenFair/2...%80%9D-crisis/) to see where your order status is.

It didn't work because I didn't get billed by Cherrypal. I was charged for a social networking site (I forget the name). I couldn't convince the CS rep that I had been scammed.

[Nate the great]

Originally Posted by Velcro_SP

He hasn't disappeared. He posted on his blog early this month to address those accusers who call the small business a "scam" and "fraud."

Do you really not believe that there could be shipment issues involved in communicating and shipping from China?

aissa, I certainly give you the benefit of the doubt, but can you tell us a little more specifics, so that we can be confident your story is accurate, and isn't just coming from a Cherrypal enemy making an anonymous and false accusation?

Why would someone be, as you put it, a "Cherrypal enemy" if not for the fact that they had been scammed by Cherrypal?

And as for his recent blog post, so what if he is continuing his lies? max very specifically told me very early in January that my unit had shipped, and that I would receive a tracking number shortly. I did not get the tracking number, nor did I get the laptop. He has lied outright. Why should anyone trust him?

[Velcro_SP]

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[Nate the great]

Originally Posted by Velcro_SP

Great question. I have an idea, but I'm not sure about it. But this is a site full of book readers, so let's rephrase it: Is it possible that some of the several complaints about Cherrypal easily found with websearch are not genuine, but rather from individuals seeking to damage Cherrypal's business? Just as a matter of reasonable possibility.

Perhaps a grudge against the proprietor? Perhaps a competitor? Perhaps an idle troll? Perhaps some other reason? Like someone else said in this thread: I'm just askin'!

Nate, I've no doubt your complaint is one of the sincere ones, but instead of calling the man a liar, why not go contact him like I said and tell him civilly and without profanity that you still haven't got your Africa and would he please send one.

The amount of work needed to create an account here is too much for the average idle troll. We don't have anonymous posting.

Why would someone have a grudge against Max (other than because he scammed them)?

And I did contact Max back in January and December. He outright lied to me. He did not deliver the laptop. Why should I put more work into this? I'm not the one who screwed up.