First Vox software update is now available - Page 10

Cdesja5 · 12-31-2011, 08:12 AM

I am using an "iHome" brand iPad 2 piece charger without it's cable, I am using my Blackberry's micro USB cable with it. The iPad charger which at 2.1 amps, meets the 2 amp Vox requirement, cost me $19.99 cad, which is pretty reasonable. I got the charger at Marshalls (which is Canada & US only), since you haven't included your location in your id, I'm not sure where you are but am assuming England? Therefore I can only suggest looking on the web.
BB usb cables can be found fairly easily online as well as the iPad charger.
Keep in mind however that unless you are using the Vox's original charger, your battery metre will not give you a true reading.
As far as I know and what has been reported, the original Vox charger doesn't appear to be available separately yet.

solwisesteve · 12-31-2011, 08:16 AM

I've tried two 'no-name' 1Amp chargers and even leaving plugged in all day made no difference to the charge level. I then read a post from a Kobo dude saying must be 2Amp so I got a 2Amp charger for a Galaxy. This just locks the Vox up!! Yes... looking for a UK source really.

oldyellr · 12-31-2011, 08:42 AM

Yes, since the Vox is so new, there aren't any totally compatible chargers on the market yet, either from Kobo or third party. It seems that someone else's 2 amp charger will do the job, but won't show on the battery indicator. Most 3rd party chargers on the market don't even show the amps in their specs. Twice I've used a generic 500ma charger and it immediately knocked the battery indicator down below 10% even when I started out with more than half a charge. However, there was no permanent damage, because the Vox charger put things right again.

49Kat · 12-31-2011, 09:04 AM

My Vox charger has a little weak spot on it and there is now a bit of wire exposed there. My husband took it to the shop and put some kind of shrink wrap thing on it to strengthen it and cover the wire to prevent a short circuit. The charger still works. I contacted Vox tech support, figuring warranty would replace it. (I had no trouble with my Lenovo laptop when the charger was giving trouble within the warranty time, they just shipped out a new one right away.) Kobo will not replace the charger, they told me to see if the original vendor (Best Buy) will do so.

As if Best Buy will actually have spare chargers just sitting around. Would be nice if they did, but I rather have my doubts.

hpulley · 12-31-2011, 09:24 AM

I got the extended warranty mostly because it covers the charger, etc. Still shouldn't have bought it, almost never get my money back on them.

oldyellr · 12-31-2011, 09:40 AM

Quote:

Originally Posted by 49Kat

Kobo will not replace the charger, they told me to see if the original vendor (Best Buy) will do so.

As if Best Buy will actually have spare chargers just sitting around. Would be nice if they did, but I rather have my doubts.

I doubt there are any spare Vox chargers out there because they're all allocated to new Vox units. Kobo must be scrambling to source them because there are now one-piece units out there. However, with the number of tablets that people appear to be returning, there should be lots of chargers available for warranty replacement. I can see Kobo going to a longer cord with a right angle connector to minimize damage when charging while the Vox is being used.

davidkettle · 12-31-2011, 01:09 PM

Since the last update (pegasus-eng 2.3.3 GRI40 eng. CAN.20111219.094110.40397 test-keys), my Vox doesn't start properly. It sounds like the "sleep of death" problem other people have been describing, except that mine was completely powered-off. I did a factory reset a couple of times, and didn't re-install any apps, but it doesn't seem to help. Anyone else having this problem?

I really have to wonder if the Kobo people do any testing before releasing these updates, or are we doing their testing for them? BTW, I've been programming computers professionally for about 35 years now. If I was this sloppy, I would be fired. Why are people so willing to put up with this? Are we all sheep?

solwisesteve · 12-31-2011, 01:53 PM

In an effort to fix the SOD I have today reformated the internal SD and then done vol+pwr. After the reset and default configuration I left it that way and didn't install any apps. Anyway it DIDN'T fix the SOD :-( I'm thinking that if this is due to an update then pretty soon everyone will have this bug. I've got the same version f/w as you and sounds like the same problems. I'd really like to go back to the same version/fw that I had when I got the vox 3 weeks ago :-(

LauraPony · 12-31-2011, 02:40 PM

Quote:

Originally Posted by solwisesteve

In an effort to fix the SOD I have today reformated the internal SD and then done vol+pwr. After the reset and default configuration I left it that way and didn't install any apps. Anyway it DIDN'T fix the SOD :-( I'm thinking that if this is due to an update then pretty soon everyone will have this bug. I've got the same version f/w as you and sounds like the same problems. I'd really like to go back to the same version/fw that I had when I got the vox 3 weeks ago :-(

I'm pretty sure SOD isn't related to a firmware update. Many people had it before the first update. I got it about a week after the second update. Although some people are seeing it right after the update, others are getting it at random times.

I've heard it said before, and I'll say it again, I think SOD is an Android issue. If you Google "Android won't wake from sleep" or "Android Sleep of Death" you'll see it is an issue on a number of different Android machines.

wwat · 12-31-2011, 02:57 PM

Quote:

Originally Posted by LauraPony

I've heard it said before, and I'll say it again, I think SOD is an Android issue. If you Google "Android won't wake from sleep" you'll see it is an issue on a number of different Android machines.

I don't think you are suggesting otherwise but the fact that the problem could be Andriod OS related is irrelevant. The developers decided to run with Andriod and I'm sure they did some tweeking to get it working with the kobo Vox, it just looks like they didn't solve the SOL issue before release and the subsquent updates. Probably sales & marketing pushing devs to get the thing out for the Christmas sales period, that flawed approach probably backfired given the number of units that are being returned. Hopefully lessons learned for them. It's a nice unit besides this issue IMO.

W.

LauraPony · 12-31-2011, 03:02 PM

Quote:

Originally Posted by wwat

I don't think you are suggesting otherwise but the fact that the problem could be Andriod OS related is irrelevant. The developers decided to run with Andriod and I'm sure they did some tweeking to get it working with the kobo Vox, it just looks like they didn't solve the SOL issue before release and the subsquent updates. Probably sales & marketing pushing devs to get the thing out for the Christmas sales period, that flawed approach probably backfired given the number of units that are being returned. Hopefully lessons learned for them. It's a nice unit besides this issue IMO.

W.

Oh, I agree - it just means I don't think that it is related to a specific firmware update.

I also think that because it is an android issue, it is causing the dev team a lot more confusion then if it were a firmware issue.

jsokal · 12-31-2011, 03:29 PM

Davidkettle,
Just to make sure, since the last update you have to hold the button down for 3 seconds minimum then release it. It may take a bit of time 10-20 seconds more waiting time but it starts up everytime.

davidkettle · 12-31-2011, 05:18 PM

Quote:

Originally Posted by jsokal

Davidkettle,
Just to make sure, since the last update you have to hold the button down for 3 seconds minimum then release it. It may take a bit of time 10-20 seconds more waiting time but it starts up everytime.

Nope, not mine. It's totally screwed up since the last update. I wasn't having any problems with it until then (I bought it when it first came out). I have to do a factory reset every time. I'd return it if I could.

Even if what you said were true, why should that be the case? Surely they would have caught the problem during testing, assuming they did any, and fixed it, or at least warn people about it. Don't you think so? Do you really think the average consumer should have to jump through all these hoops? I sure wouldn't invest my money in a company like this.

jsokal · 12-31-2011, 05:47 PM

Davidkettle,
What I said is true. The last upgrade added a 3 second hold down requirment to prevent accidental startups. If yours doesn't respond to this then there is another issue, I was trying to help by making sure you knew the new startup method OK?

davidkettle · 12-31-2011, 06:40 PM

Quote:

Originally Posted by jsokal

Davidkettle,
What I said is true. The last upgrade added a 3 second hold down requirment to prevent accidental startups. If yours doesn't respond to this then there is another issue, I was trying to help by making sure you knew the new startup method OK?

I'm not blaming you, of course. I appreciate your help. But don't you think they might have told us about the change?

It's starting up OK now, after I did another reset. But now I don't seem to be able to "side-load" some of the apps I had installed previously. Was that also part of the "upgrade"? For example, Astro file mgr, Overdrive (so I can borrow books from the library), Aldiko (so I can read ebooks I had bought but couldn't read because the Vox isn't supported by Adobe). I had a bunch of apps backed up on my desktop computer, but when I copied them back to my Vox, I wasn't able to install them. Is Kobo deliberately trying to prevent people from installing apps that they haven't approved?

Apart from that, there's just the general aggravation and all the time wasted farting around, which shouldn't be necessary.

Anyway, Happy New Year!

12-31-2011, 08:42 AM	#138
oldyellr Evangelist Posts: 486 Karma: 26106 Join Date: Nov 2011 Location: Canada Device: Kobo Vox, Amazon Fire 7	Chargers Yes, since the Vox is so new, there aren't any totally compatible chargers on the market yet, either from Kobo or third party. It seems that someone else's 2 amp charger will do the job, but won't show on the battery indicator. Most 3rd party chargers on the market don't even show the amps in their specs. Twice I've used a generic 500ma charger and it immediately knocked the battery indicator down below 10% even when I started out with more than half a charge. However, there was no permanent damage, because the Vox charger put things right again.

12-31-2011, 09:04 AM	#139
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	My Vox charger has a little weak spot on it and there is now a bit of wire exposed there. My husband took it to the shop and put some kind of shrink wrap thing on it to strengthen it and cover the wire to prevent a short circuit. The charger still works. I contacted Vox tech support, figuring warranty would replace it. (I had no trouble with my Lenovo laptop when the charger was giving trouble within the warranty time, they just shipped out a new one right away.) Kobo will not replace the charger, they told me to see if the original vendor (Best Buy) will do so. As if Best Buy will actually have spare chargers just sitting around. Would be nice if they did, but I rather have my doubts. Last edited by 49Kat; 12-31-2011 at 09:20 AM.

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12-31-2011, 08:12 AM	#136
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	I am using an "iHome" brand iPad 2 piece charger without it's cable, I am using my Blackberry's micro USB cable with it. The iPad charger which at 2.1 amps, meets the 2 amp Vox requirement, cost me $19.99 cad, which is pretty reasonable. I got the charger at Marshalls (which is Canada & US only), since you haven't included your location in your id, I'm not sure where you are but am assuming England? Therefore I can only suggest looking on the web. BB usb cables can be found fairly easily online as well as the iPad charger. Keep in mind however that unless you are using the Vox's original charger, your battery metre will not give you a true reading. As far as I know and what has been reported, the original Vox charger doesn't appear to be available separately yet.

12-31-2011, 08:16 AM	#137
solwisesteve Enthusiast Posts: 47 Karma: 6916 Join Date: Dec 2011 Device: Kobo Vox	I've tried two 'no-name' 1Amp chargers and even leaving plugged in all day made no difference to the charge level. I then read a post from a Kobo dude saying must be 2Amp so I got a 2Amp charger for a Galaxy. This just locks the Vox up!! Yes... looking for a UK source really.

12-31-2011, 09:24 AM	#140
hpulley Addict Posts: 288 Karma: 29760 Join Date: Nov 2011 Location: Ontario, Canada Device: Kobo Vox, Playbook32	I got the extended warranty mostly because it covers the charger, etc. Still shouldn't have bought it, almost never get my money back on them.

12-31-2011, 01:09 PM	#142
davidkettle Enthusiast Posts: 39 Karma: 10 Join Date: May 2010 Location: Toronto, Canada Device: Kobo	Since the last update (pegasus-eng 2.3.3 GRI40 eng. CAN.20111219.094110.40397 test-keys), my Vox doesn't start properly. It sounds like the "sleep of death" problem other people have been describing, except that mine was completely powered-off. I did a factory reset a couple of times, and didn't re-install any apps, but it doesn't seem to help. Anyone else having this problem? I really have to wonder if the Kobo people do any testing before releasing these updates, or are we doing their testing for them? BTW, I've been programming computers professionally for about 35 years now. If I was this sloppy, I would be fired. Why are people so willing to put up with this? Are we all sheep?

12-31-2011, 01:53 PM	#143
solwisesteve Enthusiast Posts: 47 Karma: 6916 Join Date: Dec 2011 Device: Kobo Vox	In an effort to fix the SOD I have today reformated the internal SD and then done vol+pwr. After the reset and default configuration I left it that way and didn't install any apps. Anyway it DIDN'T fix the SOD :-( I'm thinking that if this is due to an update then pretty soon everyone will have this bug. I've got the same version f/w as you and sounds like the same problems. I'd really like to go back to the same version/fw that I had when I got the vox 3 weeks ago :-(

12-31-2011, 03:29 PM	#147
jsokal Member Posts: 15 Karma: 51398 Join Date: Nov 2011 Location: Quebec, Canada Device: vox	Davidkettle, Just to make sure, since the last update you have to hold the button down for 3 seconds minimum then release it. It may take a bit of time 10-20 seconds more waiting time but it starts up everytime.

12-31-2011, 05:47 PM	#149
jsokal Member Posts: 15 Karma: 51398 Join Date: Nov 2011 Location: Quebec, Canada Device: vox	Davidkettle, What I said is true. The last upgrade added a 3 second hold down requirment to prevent accidental startups. If yours doesn't respond to this then there is another issue, I was trying to help by making sure you knew the new startup method OK?

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