Onyx Boox Max 2 Boot loop/freeze

madejx · 02-18-2019, 12:55 PM

..Bought the Max 2 from the ereader.store/de, fully expecting to view/annotate PDF-s.
Perfect. As a professional musician, using it for reading and annotating score, and just taking notes. None of those battery issues, i´ve got google play working, on firmware 2.0, and some synology synching apps. All great.
All of the sudden, after a couple of months of use, it starts to reboot.
After opening a pdf (in Neoreader), it gives me like 5 pen strokes, then freezes and/or reboots. after maybe 30 retries, i give up, boot into recovery mode, wipe the cache, and factory reset.
Well. The first time it got me to the "select language screen", then locked up. Second time i came to the "calibrate the pen" menu. After that, I´m just stuck at the boot screen. And now when i try to factory reset it again, it shows the menu with like half the intensity of the greyscale. Or just bootloops. Help!

Question Mark · 02-18-2019, 04:11 PM

Quote:

Originally Posted by madejx

..Bought the Max 2 from the ereader.store/de... Help!

Have you contacted Booxtor at the ereader.store about this issue? That would be where I would first look for a solution. I have generally found him to be quite helpful. He has even gone out of his way to help others who have purchased their Onyx devices elsewhere.

plusz · 02-19-2019, 01:20 PM

Looks like hardware failure. I know, it's annoying to send things to warranty service for a couple of days or weeks...

02-18-2019, 12:55 PM	#1
madejx Junior Member Posts: 1 Karma: 10 Join Date: Feb 2019 Device: Boox Max 2	Onyx Boox Max 2 Boot loop/freeze ..Bought the Max 2 from the ereader.store/de, fully expecting to view/annotate PDF-s. Perfect. As a professional musician, using it for reading and annotating score, and just taking notes. None of those battery issues, i´ve got google play working, on firmware 2.0, and some synology synching apps. All great. All of the sudden, after a couple of months of use, it starts to reboot. After opening a pdf (in Neoreader), it gives me like 5 pen strokes, then freezes and/or reboots. after maybe 30 retries, i give up, boot into recovery mode, wipe the cache, and factory reset. Well. The first time it got me to the "select language screen", then locked up. Second time i came to the "calibrate the pen" menu. After that, I´m just stuck at the boot screen. And now when i try to factory reset it again, it shows the menu with like half the intensity of the greyscale. Or just bootloops. Help!

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02-19-2019, 01:20 PM	#3
plusz Addict Posts: 335 Karma: 50008 Join Date: Feb 2017 Device: 13.3" Boox Max2, 7" Kobo H2O	Looks like hardware failure. I know, it's annoying to send things to warranty service for a couple of days or weeks...