Firmware Update - 4.5.9587 - Page 17

davidfor · 08-17-2017, 08:51 PM

Quote:

Originally Posted by Gordo29

In addition to the difficulties that s1s2... was having after upgrading to 4.5.9.587 with side loaded books with Calibre not showing up on the home page,

You are seeing exactly the same as s1s2s3s4s5? Have you checked the time and date on the device? If the time is correct, it's a strange problem and yours is only the second report. Any chance of arranging to see the database from the device?

Quote:

I also had an issue that after side loading and ejecting. After ejecting my Aura it would reload all the books (only the side-loaded ones I believe) and all the books I was reading would be reset to unread. I tried logging out/in, and doing a factory re-set but neither solved it. It was only solved by downgrading to 4.4.934. Sure sounds like more potential bugs in 4.5.9.587. For now I've patched to prevent upgrading via wifi and will stay with 4.4.934.

Are the books on the external SD card? And are they kepubs? If so it is a known bug in the 4.5.9587 firmware where all kepubs on the are reprocessed each time the card is inserted or the device disconnected from the PC.

patrik · 08-18-2017, 04:49 AM

I bought the Aura HD pretty much the week it was released and have been very pleased with it. With one very important (to me) exception. The hightlighting worked very, very lously... I almost bought a Kindle just to be able to do highlights in the non-fiction books I read.
It got better maybe 1-2 years ago, but still very bad.

Now, I just realized I am half way through a book and have made many hightlights. All. Worked. Perfectly! Not one single problem.

No idea which firmware did the big change, but as of now, I'm very happy!

(For info, I use kepubs, tried epubs several times, sometimes it worked a bit better, but not good enough. And yes, I have reported it to Kobo (no pleasant experience).)

Gordo29 · 08-18-2017, 12:50 PM

Quote:

Originally Posted by davidfor

You are seeing exactly the same as s1s2s3s4s5? Have you checked the time and date on the device? If the time is correct, it's a strange problem and yours is only the second report. Any chance of arranging to see the database from the device?

Are the books on the external SD card? And are they kepubs? If so it is a known bug in the 4.5.9587 firmware where all kepubs on the are reprocessed each time the card is inserted or the device disconnected from the PC.

Yes and yes, they are kepubs and on an external card. That explains why I started having the problems after upgrading to 4.5.9587 and the problem went away after downgrading to 4.4.934.

vaso65 · 08-23-2017, 05:49 AM

Quote:

•Any kepubs on an external SD card are reprocessed each time the card is seen

I have the same problem with epub files.

JSWolf · 08-23-2017, 06:39 AM

Quote:

Originally Posted by vaso65

I have the same problem with epub files.

Are you sure that you have no kepub on your memory card?

davidfor · 08-23-2017, 10:45 AM

Quote:

Originally Posted by vaso65

I have the same problem with epub files.

It is definitely only happening here with kepubs on the SD card. But, another reason for books to be continuously reprocessed is a corrupt database on the device. Have you checked that it is OK?

Josieb1 · 08-24-2017, 04:02 AM

I never manually upgraded to 4.5.9587, it happened when Kobo scheduled it and I've had nothing but problems since. I've factory reset three times in the last few weeks to try and start afresh but now I've basicly given up on my H20.

I factory reset and connected it to Calibre (it always connects after a factory reset, but not always again) loaded all my fan fiction on the SD Card and that's all that's on it now. For book reading I'll stick to my kindles, my H20 is now relegated to a storage ereader for my fan fic, I won't be adding anymore so no need ever connect it to Calibre again. It's no use to me as anything else.

The problems I having been having are:-

Intermittent connection to Calibre, sometimes it works, other times it won't stay connected, or even connect at all. This is with a Mac, a W7 and a W10 pc.

Error connecting to Device message from Calibre when it does connect.

Importing after connection to the pc even when it wouldn't connect to Calibre.

On average it was connecting 1 out of every 5 times I tried. Factory resets only helped initially. I actually think I have a loose USB connection on the device as the connection issues started before the upgrade, but it's now definitely worse. I was sending Kepubs to the H20 via the kepub plug in.

ottdmk · 08-25-2017, 01:58 PM

Have you tried using a different USB cable? I can't count the number of cables I've had go wonky on me.

Josieb1 · 08-27-2017, 04:44 PM

Quote:

Originally Posted by ottdmk

Have you tried using a different USB cable? I can't count the number of cables I've had go wonky on me.

Yes, and ports of my different PCs/macs. Nothing makes any difference. I often get the connect screen flashing and disappearing constantly, or showing but with the connect button grey'd out.

davidfor · 08-28-2017, 06:58 AM

Quote:

Originally Posted by Josieb1

Yes, and ports of my different PCs/macs. Nothing makes any difference. I often get the connect screen flashing and disappearing constantly, or showing but with the connect button grey'd out.

That does sound like a wonky socket. Whether there is a dry solder joint or something else, it's hard to tell. Does holding the plug in a particular position help? That's not something you want to do all the time, but it can help to diagnose the problem.

Katsunami · 09-02-2017, 01:12 PM

Quote:

Originally Posted by davidfor

That does sound like a wonky socket. Whether there is a dry solder joint or something else, it's hard to tell. Does holding the plug in a particular position help? That's not something you want to do all the time, but it can help to diagnose the problem.

I think it's easy enough to damage the socket on the KA1 in a careless moment.

IIRC, it's the norm that the company logo, or the USB logo, should be facing up when plugging in the cable. It does, on my phone, on my tablet, on the old KPW1, and on my laptop. On the KA1 however, the logo faces downward (same cable).

I have to pay attention putting the cable into the KA1 lest I try to do it the wrong way around. The number of times I fiddled with that cable for a few seconds, before I remember to reverse it....

JSWolf · 09-02-2017, 01:25 PM

The thing is, if the cable doesn't go in easily, DO NOT PUSH!

PeterT · 09-02-2017, 05:08 PM

Quote:

Originally Posted by Katsunami

IIRC, it's the norm that the company logo, or the USB logo, should be facing up when plugging in the cable.

I've never heard or seen that stated anywhere (until now that is).

JSWolf · 09-02-2017, 05:46 PM

Quote:

Originally Posted by PeterT

I've never heard or seen that stated anywhere (until now that is).

In most cases, it is that the logo on the cable faces up except with Sony. They had the USB port facing the other way.

Katsunami · 09-02-2017, 05:47 PM

Quote:

Originally Posted by PeterT

I've never heard or seen that stated anywhere (until now that is).

Here
and there

There are more

The USB-symbol goes up; if there isn't a USB symbol, most probably there is a company logo, and then that one should go up. It's not always the case, but it should be if the cable follows USB-standards 100%. I just noticed that my KA1 is the only device I have in which the cable plugs in with the symbol facing down. (With all the cables I have; all the same brand.)

08-24-2017, 04:02 AM	#247
Josieb1 Wizard Posts: 4,852 Karma: 17284204 Join Date: Nov 2009 Location: UK Device: Kindle Oasis 3, Kobo Forma, Libra2, LibraH20, ClaraHD, Kindle Voyage	I never manually upgraded to 4.5.9587, it happened when Kobo scheduled it and I've had nothing but problems since. I've factory reset three times in the last few weeks to try and start afresh but now I've basicly given up on my H20. I factory reset and connected it to Calibre (it always connects after a factory reset, but not always again) loaded all my fan fiction on the SD Card and that's all that's on it now. For book reading I'll stick to my kindles, my H20 is now relegated to a storage ereader for my fan fic, I won't be adding anymore so no need ever connect it to Calibre again. It's no use to me as anything else. The problems I having been having are:- Intermittent connection to Calibre, sometimes it works, other times it won't stay connected, or even connect at all. This is with a Mac, a W7 and a W10 pc. Error connecting to Device message from Calibre when it does connect. Importing after connection to the pc even when it wouldn't connect to Calibre. On average it was connecting 1 out of every 5 times I tried. Factory resets only helped initially. I actually think I have a loose USB connection on the device as the connection issues started before the upgrade, but it's now definitely worse. I was sending Kepubs to the H20 via the kepub plug in. Last edited by Josieb1; 08-24-2017 at 08:39 AM.

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08-18-2017, 04:49 AM	#242
patrik Fanatic Posts: 577 Karma: 4566069 Join Date: Jan 2010 Location: Sweden Device: Kobo Forma	I bought the Aura HD pretty much the week it was released and have been very pleased with it. With one very important (to me) exception. The hightlighting worked very, very lously... I almost bought a Kindle just to be able to do highlights in the non-fiction books I read. It got better maybe 1-2 years ago, but still very bad. Now, I just realized I am half way through a book and have made many hightlights. All. Worked. Perfectly! Not one single problem. No idea which firmware did the big change, but as of now, I'm very happy! (For info, I use kepubs, tried epubs several times, sometimes it worked a bit better, but not good enough. And yes, I have reported it to Kobo (no pleasant experience).)

08-25-2017, 01:58 PM	#248
ottdmk Wizard Posts: 1,135 Karma: 3642394 Join Date: Feb 2012 Location: Ottawa, Ontario, Canada Device: Kobo Aura H2O, Blackberry Playbook, Lenovo Tab 2 A10-70	Have you tried using a different USB cable? I can't count the number of cables I've had go wonky on me.

09-02-2017, 01:25 PM	#252
JSWolf Resident Curmudgeon Posts: 64,324 Karma: 104254653 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Aura H2O, PRS-650, PRS-T1, nook STR, iPad 4, iPhone SE 2020, PW3	The thing is, if the cable doesn't go in easily, DO NOT PUSH!