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#16 |
Bookaholic
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Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
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While it's technically not covered by warranty Amazon is generally pretty generous in covering something like this, especially the first time it happens.
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#17 | |
Member
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Karma: 2156764
Join Date: Jun 2016
Location: California
Device: none
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Quote:
So you must get your story right and genuinely pointing towards an inevitable damage. |
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#18 |
Grand Sorcerer
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Karma: 18051062
Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2
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That is exactly why I buy the extended warranty. It happen to me years ago with a kindle keyboard that fell off my sofa onto carpet. I know a lot of people think it's a con but for Kindles I think it's a worthwhile if you consider the cost as a guarantee at least that for the three years you'll have a working kindle.
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#19 |
Member
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Karma: 100000
Join Date: Oct 2014
Device: Kindle Voyage
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Fact of the matter is it doesn't work. All I can do at this point is send it in and see what Amazon says. I also didn't mistreat it or treat it any differently than in a regular day or than with any other device that I've owned. If it's a broken substrate (and I agree it does look like it) then I am very disappointed in the durability of the KV.
Question (and I'm afraid of the answer to be honest!): if it's a broken substrate then the device should still work right? After poking around the interwebs, a broken substrate should only cause the afflicted areas to not work. This device wouldn't come off it's sleep screen. I couldn't shut it off or restart it. Plugging it in didn't do anything and it just would blink on and off. Any one have that happen? |
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#20 | |
Grand Sorcerer
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Karma: 68407974
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
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#21 |
eBook Enthusiast
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Karma: 93383099
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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Nobody's suggesting that you deliberately or knowingly damaged it, but nonetheless, it is damaged, and something must have caused it. The most likely explanation is perhaps that someone or something knocked your bag with the Kindle in it without you noticing it. These things do happen, regrettably.
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#22 | |
Member
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Karma: 100000
Join Date: Oct 2014
Device: Kindle Voyage
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Quote:
![]() ![]() Please know that I'm not trying to be rude either. I think it's the shock. |
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#23 |
eBook Enthusiast
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Karma: 93383099
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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I completely understand, and I hope Amazon accept your warranty claim. Just wanted to make you aware that there is a good chance that they won't, unfortunately.
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#24 |
Grand Sorcerer
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Karma: 59592133
Join Date: Jan 2007
Location: Peru
Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
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If they don't accept it, you can always use (perhaps) some of the internals or else use our Flea Market Forum to sell your damaged reader for parts.
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#25 |
Award-Winning Participant
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Karma: 68329346
Join Date: Feb 2010
Location: NJ, USA
Device: Kindle
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If we take bets, I'd wager Amazon will replace it for free.
No guarantees, but they tend like to keep customers happily buying ebooks through their Kindles, and that requires the customer to, 1, be happy, and 2, have a working Kindle. The likelihood sometimes varies with the particular CS rep you speak to, as well. I'm interested in hearing what happens. |
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#26 | |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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Quote:
I am assuming speaking of Amazon, you still have all your fingers. |
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#27 |
Award-Winning Participant
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Karma: 68329346
Join Date: Feb 2010
Location: NJ, USA
Device: Kindle
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#28 | |
Wizard
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Karma: 5469320
Join Date: Jul 2010
Device: Kobo
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#29 |
Junior Member
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Karma: 10
Join Date: Oct 2012
Device: iPad Pro 9.7
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Kindle Voyage - I Am Devestated!
My first kindle broke this way. Amazon replaced it for free, but it was a while ago so they may have changed their policy on it by now. It wouldn't turn on or change screens or anything.
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#30 |
Member
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Karma: 100000
Join Date: Oct 2014
Device: Kindle Voyage
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I'll definitely keep everyone updated. Thanks for all your input. It's keeping me bolstered.
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