Glo cable issue? reader doesn't recognize when plugged into computer

bjhowes · 01-19-2016, 03:26 AM

When I plug my Kobo Glo reader into my pc, the menu with options to manage library/files or keep reading doesn't come up. I've tried unplugging and replugging, resetting... Once before I remember, when the wifi wouldn't work for months on end, the trick was to make sure it was the exact cable that came originally with the Kobo reader, not another micro USB cable. Wifi is now working, but that won't help me with transferring ADE controlled files from the library, as far as I know, I still have to manually plug into my PC for that. I thought I was using the right cable this time but it looks like I'll have to go hunting. Any suggestions? Thx for anything!

meeera · 01-19-2016, 04:25 AM

I use third-party cables just fine, even very cheap ones, but it's entirely possible that yours has failed. Try a different one, any different one so long as it's a data cable (not just charging).

davidfor · 01-19-2016, 04:56 AM

Like meera, I don't use the Kobo supplied cable. In fact, I think the cable that came with the Glo HD is still in the box.

The usual suggestions for this sort of problem are:
- Try a different cable or USB port
- Try another computer
- Restart the device
- Restart the computer
- Check if the charging LED comes on.
- Check if the device shows it is charging
- Use it as an excuse to buy a Glo HD (my favourite "fix")

01-19-2016, 03:26 AM	#1
bjhowes Junior Member Posts: 1 Karma: 10 Join Date: Jan 2016 Device: Kobo glo	cable issue? reader doesn't recognize when plugged into computer When I plug my Kobo Glo reader into my pc, the menu with options to manage library/files or keep reading doesn't come up. I've tried unplugging and replugging, resetting... Once before I remember, when the wifi wouldn't work for months on end, the trick was to make sure it was the exact cable that came originally with the Kobo reader, not another micro USB cable. Wifi is now working, but that won't help me with transferring ADE controlled files from the library, as far as I know, I still have to manually plug into my PC for that. I thought I was using the right cable this time but it looks like I'll have to go hunting. Any suggestions? Thx for anything!

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01-19-2016, 04:25 AM	#2
meeera Grand Sorcerer Posts: 5,670 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I use third-party cables just fine, even very cheap ones, but it's entirely possible that yours has failed. Try a different one, any different one so long as it's a data cable (not just charging).

01-19-2016, 04:56 AM	#3
davidfor Grand Sorcerer Posts: 24,906 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Like meera, I don't use the Kobo supplied cable. In fact, I think the cable that came with the Glo HD is still in the box. The usual suggestions for this sort of problem are: - Try a different cable or USB port - Try another computer - Restart the device - Restart the computer - Check if the charging LED comes on. - Check if the device shows it is charging - Use it as an excuse to buy a Glo HD (my favourite "fix")