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Old 04-19-2015, 04:25 PM   #12661
tdanzie
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jimars- Accounts cannot be merged. If you have more than one account, you will have to sign out of the current account on the iPad and sign in under the other account to see those books. An alternative will be to download the books from the new account and side load them to the iPad.
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Old 04-19-2015, 05:09 PM   #12662
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jimars- Accounts cannot be merged. If you have more than one account, you will have to sign out of the current account on the iPad and sign in under the other account to see those books. An alternative will be to download the books from the new account and side load them to the iPad.
I'm afraid you're quite incorrect. Not only can accounts be merged, it's actually a simple process. You go to the help page (https://kobo.frontlinesvc.com/app/lanpag) and select your country. Under "What category does your issue fall under?" select "Accounts". From the sub-selection select "Library Merge Request". Than be sure to specify which account you want to be your single account, and which you want merged into it. Submit, and it is generally done within 1-2 business days. I had all three of my Kobo accounts merged together.
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Old 04-19-2015, 05:29 PM   #12663
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I'm afraid you're quite incorrect. Not only can accounts be merged, it's actually a simple process. You go to the help page (https://kobo.frontlinesvc.com/app/lanpag) and select your country. Under "What category does your issue fall under?" select "Accounts". From the sub-selection select "Library Merge Request". Than be sure to specify which account you want to be your single account, and which you want merged into it. Submit, and it is generally done within 1-2 business days. I had all three of my Kobo accounts merged together.
What happens when the accounts have books purchased in different countries? Some books may be unavailable in other countries.
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Old 04-19-2015, 05:54 PM   #12664
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What happens when the accounts have books purchased in different countries? Some books may be unavailable in other countries.
They still show up for me. I have purchases from Canada, USA, UK, India, Afghanistan, and probably a few others I'm forgetting.
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Old 04-19-2015, 05:56 PM   #12665
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Gee, I hadn't realised that Zelda, thanks for the info.

Purple Lady, yep, I can see that would be an issue, especially when different publishers are only available in different countries. Though I assume that 'Purchases' would still show the sale.

Also, it does seem that Kobo would then have a record of all your country hopping, eh ......
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Old 04-19-2015, 06:03 PM   #12666
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Gee, I hadn't realised that Zelda, thanks for the info.

Purple Lady, yep, I can see that would be an issue, especially when different publishers are only available in different countries. Though I assume that 'Purchases' would still show the sale.

Also, it does seem that Kobo would then have a record of all your country hopping, eh ......
It has yet to be an issue for me when dealing with customer service. Hell, last night the supervisor I spoke with called me the "IV for Kobo" for all my sales.
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Old 04-19-2015, 06:24 PM   #12667
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Zelda, thanks, I was under the impression that they couldn't be, thanks for the clarification, I will follow your instructions to merge my accounts.
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Old 04-19-2015, 06:24 PM   #12668
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Originally Posted by zelda.owns.link View Post
I'm afraid you're quite incorrect. Not only can accounts be merged, it's actually a simple process. You go to the help page (https://kobo.frontlinesvc.com/app/lanpag) and select your country. Under "What category does your issue fall under?" select "Accounts". From the sub-selection select "Library Merge Request". Than be sure to specify which account you want to be your single account, and which you want merged into it. Submit, and it is generally done within 1-2 business days. I had all three of my Kobo accounts merged together.
Thanks Zelda! I just submitted my request -- it seemed pretty straightforward.
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Old 04-19-2015, 06:34 PM   #12669
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They still show up for me. I have purchases from Canada, USA, UK, India, Afghanistan, and probably a few others I'm forgetting.
Thanks. Can you still download them?
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Old 04-19-2015, 06:35 PM   #12670
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Gee, I hadn't realised that Zelda, thanks for the info.

Purple Lady, yep, I can see that would be an issue, especially when different publishers are only available in different countries. Though I assume that 'Purchases' would still show the sale.

Also, it does seem that Kobo would then have a record of all your country hopping, eh ......
That record is why I created a separate account.
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Old 04-19-2015, 07:12 PM   #12671
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Zelda thanks again, my accounts have been merged. Karma for you.
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Old 04-19-2015, 07:24 PM   #12672
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AM I understanding this correctly? I have 5 KOBO accounts. I can request the books from 4 of them to be moved into what I consider to be my main account. These 4 libraries will now be empty, but the accounts still be open?
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Old 04-19-2015, 09:11 PM   #12673
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I have about 4 codes. PM me if interested, first come, first served. But may not be able to respond to PM until this evening. To quote lynx-lynx, it IS the weekend
Still have 2 codes left....Time is running out on them. PM me if you need one.

Edit: GONE!
Until next time, my code-loving friends


Btw, why can't I figure out how to cross out words in my post....must be dim-witted....
Never mind, thanks apesmom!

Last edited by Uschiekid; 04-19-2015 at 10:11 PM.
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Old 04-19-2015, 10:07 PM   #12674
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Btw, why can't I figure out how to cross out words in my post....must be dim-witted....
Use tag [STRIKE]
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Old 04-19-2015, 10:10 PM   #12675
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